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Novak Motors

(382 reviews)
Visit Novak Motors
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 9:00am–6:00pm
Tuesday 9:00am–8:00pm 9:00am–6:00pm
Wednesday 9:00am–8:00pm 9:00am–6:00pm
Thursday 9:00am–8:00pm 9:00am–6:00pm
Friday 9:00am–8:00pm 9:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(382 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Novak Motors from DealerRater.

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Quick and painless car buying

Everything was very smooth. The car we were interested in was ready and waiting. Test drive. Car fax. Price negotiation. Trade in evaluation. Documents etc. was done quick easy and with no pressure. It was a joy to work with Julio Echavarria and team Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good experience

This was my first used vehicle purchase in a long time. Rene was flexible with my financial arrangements and made the transaction fast and painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your kind words. We aim to make every visit as painless and as quick as possible. Please reach out to us if we can be of any further assistance.

Great customer service

The salesman was extremely helpful and patient. Even though my bank took a while to clear the loan, the salesman took the car off of the market for me. All around great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Mr. Arnett for your business. We hope you are enjoying your Tacoma.

Compared to the rest

Ive bought 12 cars over the course of my life, and most of them have been from the Dallas area. Ive had horrible experiences, and I've had great experiences. Novak Motors has offered me the best car buying experience so far, hands down.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business. We are honored to have you as part of the Novak Motors family. Looking forward to helping you with your next 12 cars!

Professional, responsive, saavy.

I worked with Rene Hernandez when I was looking for a vehicle last year and he was very knowledgeable and courteous. I was in the market for an SUV and Novak has a great selection. I was very satisfied with the inventory selection and the service was even better. I'd recommend anyone to work with Novak if they are looking at slightly used one owner cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great Dealer, No Hassles

Generally when looking at a used car, my first thought is 'why did someone trade it in?' Novak dispelled this concern because they stock lease trade-ins, so someone has already paid the depreciation, you might have a cosmetic bump or ding here or there (it adds character) but the vehicle has been checked out and you get a better deal. The miles stay low, so the in-stock quality doesn't range too far, and the dealers are open and honest about their process on wanting your business. They worked with my customized circumstances, made sure my family was comfortable with the purchase, and worked to meet us on the purchase price, rate, and payments. Julio was knowledgeable, courteous and understood my concerns and needs. Plus he was fun to ride around and test drive a bunch of cars with. If, at the end of the day, if you haven't had fun buying your car, you were probably shopping with the wrong people. I plan to keep my car for the next 10 years, and I plan to shop with them again when I'm ready to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Easygoing

My experience here was great. I got what I expected. I told them what I wanted to test drive before I arrived, and they had the cars ready for me out front. They replaced the battery for a new one, and fixed a small recall issue for me too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Dj Elements, (Randy) We appreciate your business and kind words sir. We hope to continue to provide you with the best customer service we have to offer; not only for you and your wife, but also for your beautiful daughter - when she is old enough to drive!

Great experience!!!

René was very helpful a and fun to be around while I was there. He was very knowledge of the cars. He was the best ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Out-of-tower

Ask for Rene. He communicated very well and worked diligently to get the deal wrapped up. He even picked me up at the airport when I arrived to get the car. On top of that I got a great deal on a 2015 forester with only 20k miles and a clean Carfax report

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your kind words. We appreciate your business!

Rene Hernandez

We got a great deal on a used Jeep Grand Cherokee! Rene Hernandez was Really helpful in helping us find our car!! We are so excited about our Jeep! Thank y?all!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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