Reviews
Had a great experience Kevin in sales was great and
Had a great experience Kevin in sales was great and explained everything to me about the vehicle. Would recommend this dealership to anyone, everyone was really friendly
Had a great experience Kevin in sales was great and
Had a great experience Kevin in sales was great and explained everything to me about the vehicle. Would recommend this dealership to anyone, everyone was really friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bought a used car with a warranty from them.
Bought a used car with a warranty from them. They purchased car from a salvage yard in California and will not stand behind the warrenty. Jon Rossi the GM does not care about his customers and the service dept is a total joke. Please do NOT buy from this dealership.
Bought a used car with a warranty from them.
Bought a used car with a warranty from them. They purchased car from a salvage yard in California and will not stand behind the warrenty. Jon Rossi the GM does not care about his customers and the service dept is a total joke. Please do NOT buy from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Gaslighting, Gaslighting, lying on Carfax, took work 1/2
Gaslighting, Gaslighting, lying on Carfax, took work 1/2 day, drove 1 1/2 hours!
Gaslighting, Gaslighting, lying on Carfax, took work 1/2
Gaslighting, Gaslighting, lying on Carfax, took work 1/2 day, drove 1 1/2 hours!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We highly recommend Champion in Brighton for their
We highly recommend Champion in Brighton for their outstanding customer service. From the time we entered the door, being greeted by the staff to the time we spoke with both the new vehicle and used salesperson, we were treated with respect with a no pressure approach. Our questions were answered thoroughly and professionally. Before we went to Champion, we went to four other dealerships and none of them came close to the experience we had at Champion. In addition, we were open to several different SUV brands like Honda, Toyota etc in addition to the Buick brand. The exceptional customer care we experienced at Champion sold us on the Buick Envision. Even after the sale, the salesperson remained available to answer our questions. I highly recommend the dealership which has trained their staff on the merits of customer service.
We highly recommend Champion in Brighton for their
We highly recommend Champion in Brighton for their outstanding customer service. From the time we entered the door, being greeted by the staff to the time we spoke with both the new vehicle and used salesperson, we were treated with respect with a no pressure approach. Our questions were answered thoroughly and professionally. Before we went to Champion, we went to four other dealerships and none of them came close to the experience we had at Champion. In addition, we were open to several different SUV brands like Honda, Toyota etc in addition to the Buick brand. The exceptional customer care we experienced at Champion sold us on the Buick Envision. Even after the sale, the salesperson remained available to answer our questions. I highly recommend the dealership which has trained their staff on the merits of customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Liz, for taking the time to share your recommendation and review your experience working with our team at Champion Buick GMC of Brighton. Our main goal is for all whom we assist to drive away feeling this satisfied with their experience. If we can be of any further assistance, please do not hesitate to give us a call! Thanks again.
Hey Liz! Our employees respond to reviews and ensure they are shared with the entire team. Thank you again for taking the time out of your day to provide us with feedback, we sincerely appreciate it!
Looking for a good experience? Check out Champion.
Take a mechanic with you because they will rob you if you
Take a mechanic with you because they will rob you if you are unaware of resetting of engine lights
Take a mechanic with you because they will rob you if you
Take a mechanic with you because they will rob you if you are unaware of resetting of engine lights
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Marko, our team would like to connect to discuss your experience. Since we are unable to identify your contact information, would you please give us a call at: 810-227-1761 and ask to speak with our Service Manager, Mike Foster. Thank you.
Their service department is bad and due to my experiences
Their service department is bad and due to my experiences I will not give them any more business. I'm in the market for a new vehicle and have eliminated Buick from my search in general. One time I dropped off my vehicle for service and when I called for the status, they informed me it would be a few day before they even look at it. It was 100% drivable when I dropped it off and nobody indicated it would be DAYS away from being seen. I could've just kept driving it and returned the day they were going to start servicing it. On another occasion I stressed needing my car by end of day and they said it would be no issue. After nearly the entire day went by I called and again it hadn't been seen (for a tuneup). I'm pretty sure I paid for a $200 car wash that day and nobody actually truly looked at it. Their communication is awful and I have no time for their games.
Their service department is bad and due to my experiences
Their service department is bad and due to my experiences I will not give them any more business. I'm in the market for a new vehicle and have eliminated Buick from my search in general. One time I dropped off my vehicle for service and when I called for the status, they informed me it would be a few day before they even look at it. It was 100% drivable when I dropped it off and nobody indicated it would be DAYS away from being seen. I could've just kept driving it and returned the day they were going to start servicing it. On another occasion I stressed needing my car by end of day and they said it would be no issue. After nearly the entire day went by I called and again it hadn't been seen (for a tuneup). I'm pretty sure I paid for a $200 car wash that day and nobody actually truly looked at it. Their communication is awful and I have no time for their games.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we regret to hear you feel this way after your experience and apologize for any inconvenience. We will be sure to use your feedback to improve our efforts in the future. If there is anything we can do to restore your confidence in our dealership, please do not hesitate to contact our General Manager, John Foglio. He can be reached at: 810-227-1761. We hope to hear from you soon.
james.fitzsimmons@gm.com
Car was in to have basic service (Oil Change) They took the time to review maintenance records and pointed out some needed service along with some needed repairs.
james.fitzsimmons@gm.com
Car was in to have basic service (Oil Change) They took the time to review maintenance records and pointed out some needed service along with some needed repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, thank you so much for taking the time to review your recent service experience at Champion Buick GMC of Brighton! Should you need anything in the future, we are always here to help.
When faced with a task of finding a new dealer, I
When faced with a task of finding a new dealer, I happened up Champion Buick GMS of Brighton and couldn’t be happier. Their level of customer service exceeds expectations. With such low levels of customer service in today’s world, the people at Champion are all really great! They seem to take pride in delivering the very best service. For me, they have gone above and beyond my expectations and I will be a customer for as long as they continue to deliver. When I discovered a small mistake was made during my service appt., their new Service Manager, Mike Foster, took the issue with my vehicle seriously and made everything right and then some. He actually sent a service guy to my house to fix the issue because I was concerned about driving my car. I am very happy with this dealership. Give them a shot!
When faced with a task of finding a new dealer, I
When faced with a task of finding a new dealer, I happened up Champion Buick GMS of Brighton and couldn’t be happier. Their level of customer service exceeds expectations. With such low levels of customer service in today’s world, the people at Champion are all really great! They seem to take pride in delivering the very best service. For me, they have gone above and beyond my expectations and I will be a customer for as long as they continue to deliver. When I discovered a small mistake was made during my service appt., their new Service Manager, Mike Foster, took the issue with my vehicle seriously and made everything right and then some. He actually sent a service guy to my house to fix the issue because I was concerned about driving my car. I am very happy with this dealership. Give them a shot!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Gigi, we're pleased to know Mike and team went above and beyond to make your service experience a positive one. We appreciate the awesome rating and feedback you've provided. We hope to be of assistance to you again in the future!
2023 Acadia
A#1! Very positive experience. Highly recommended dealership and Hunter Roberts is fun to work with.
2023 Acadia
A#1! Very positive experience. Highly recommended dealership and Hunter Roberts is fun to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Cathy, for this wonderful review! Pleased to know Hunter was so pleasant to work with. Providing exceptional customer care is of top-priority to our team and we're thrilled you had such a positive experience.
Used Car Purchase
I recently purchased a used vehicle from them and I must say it was a great buy! I have to thank the salesmen that helped me out Kevin & Nick, also the staff that helped make the purchase possible. Everyone were welcoming & helpful from the start. If you’re looking for a reliable & trustworthy place to buy a car from I would recommend Champion Buick GMC for sure. To be completely transparent I had a minor issue with the vehicle after purchase & they helped resolve the problem in a timely fashion at no cost to me (refunded 100% for cost of repair). Take that into consideration when thinking about buying a used car from them. You won’t be stuck with a Lemon!
Used Car Purchase
I recently purchased a used vehicle from them and I must say it was a great buy! I have to thank the salesmen that helped me out Kevin & Nick, also the staff that helped make the purchase possible. Everyone were welcoming & helpful from the start. If you’re looking for a reliable & trustworthy place to buy a car from I would recommend Champion Buick GMC for sure. To be completely transparent I had a minor issue with the vehicle after purchase & they helped resolve the problem in a timely fashion at no cost to me (refunded 100% for cost of repair). Take that into consideration when thinking about buying a used car from them. You won’t be stuck with a Lemon!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Exceptional customer care is of top-priority to us here at Champion Buick GMC of Brighton. Our greatest hope is for all our customers to drive away feeling this satisfied with their experience. If you ever need anything else from us, please feel free to give us a call.