Barts Car Store-Columbia City

3.5 out of 5 3.5

Reviews

3.5 out of 5 3.5
65 lifetime reviews.

Read reviews that mention:

  • 1.0 out of 5
    April 15, 2021

    Had to put new transmission in even though I didn’t have it for more than 10 months. I believe they try to take advantage of people and their situation.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 6, 2021

    Went to a couple car lots and Bart’s price was $4500 less than one of our local lots,so it was worth the drive to save money and our salesman Ryan was... very helpful and made the process so easy,very friendly and knowledgeable!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 11, 2020

    I am a senior citizen, grandmother of 3 and also have 1 great grandchild. My salesman, Brandon, from the Columbia City Barts Auto lot lied to me a number... of times when I bought a vehicle. Horrible way to treat a customer just to make a sale. I trusted his word but was taken advantage of. His answer to all this was basically an “oh well”. I highly recommend to avoid this company and find a reputable company that values honesty. This company does not and I wish I could give them less than one star.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    July 15, 2020

    Bought used Dodge ram pickup. Salesman Brandon was outstanding. I feel he went beyond to help me. Thank you so much for your outstanding service. Also... the sales manager was great too.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 14, 2019

    Brandon helped me when I was looking for a second car to drive to work. Although there wasn’t anything I wanted on the lot he continued to send me updates... on cars they were acquiring.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 5, 2019

    My daughter needed to get a new car. We went to Barts because they had something that she was interested in. When we got there to look at the car it was... horrible. My father-in-law said it needed an alignment the engine light was also on. We informed the salesman of this and he said he would let the mechanics know. He said that they would check their other locations to see if they could find something for her. We called back a few days later and they told us that the car we had looked at was not safe and they were not going to be selling it. They did find one at another location and brought it up for us to look at. We went and test drove the vehicle. My father-in-law noticed the tires were VERY worn but from what we could see the car "appeared " to be ok. We asked to see the Carfax report the sales person said they would try to get it for us. He kept beating around the bush. We tried to get some money off of the sale price since we would need to replace the tires but they would only take it down $300. My daughter decided to go ahead and get the car without seeing the carfax. We took it to get new tires only to find out it had the wrong size tires on it. We had to spend over $600 on the new tires. Recently she has been having a lot of issues with her car pulling. We took it in to get an alignment. While it was being checked out they found that it had been in an accident at some point and been fixed with junk yard parts. Her front tires were bald on the inside and needed to be replaced at a cost of $300 and to fix the shotty repairs done before we bought it would cost us another $400. If you think you want to buy a car here DEMAND a Carfax report. I was hesitant on my daughter getting this car but it was her money and her loan. She has learned a hard lesson.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    7 people out of 7 found this review helpful. Did you?
  • 5.0 out of 5
    January 26, 2019

    Went in looking for a truck and left with our truck. Brandon was friendly and never pressured anything on us like most salesman do. Really appreciated... everything they did for us today!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    December 22, 2018

    They made a deal with me that they would fix an oil leak before they sold me the jeep I bought. They replaced one part and said it was fixed. They didn't... clean off the old oil from the gasket pan to even make sure that the leak was fixed. They didn't drive it around either because when I got home it was still leaking. I tried to contact the sales man who sold me the jeep for over a month. I finally got ahold of them and they weren't going to refund me the money I had to pay to get the oil leak fixed. I had to tell them I was going to contact the Better Business Bureau for them to refund me my money. The manager was very rude and unprofessional on the phone, who later apologized. I am not impressed on how they manage there business.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    November 21, 2018

    I recently had an accident where my truck was totaled and I was looking at used trucks on car fax. Jason Barnes was great to work with through the entire... process. He emailed me and I told him I wanted to test drive a truck I found online. He was very patient and was willing to help any way he could. I actually test drove two trucks and bought the second one. Jason is a super nice guy and he answered all my questions. I’m not sure who was more excited me or Jason! I will recommend Jason and Bart’s Car Store to anyone who is looking for a truck! Everyone that helped along the way to getting me in my new F150 I thank you very much!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 18, 2018

    Found a Truck that was a good deal. Talked to Bobby back and forth, calls and texts, for a couple days. FINALLY came to an agreement on $0 Down and a payment... not to exceed a number. Bobby texts me and says "Boss man says we will hit $$$ for you". I double check and make sure that Tax title and everything is included in the monthly price. Bobby's response was "YES SIR". I explained that I did not want to drive the 1.5 hours to their location if the price was going to be over a certain number. Since "Boss Man" said they would do it. I drove 2 hours (due to const. and detours) drove the truck and it seemed like a great truck and told Bobby I think it could be the one. We go in and sit down, he talks to his people and comes back to me with a number that was $53/mo OVER the price he promised me on the phone. I tell him no that's not what we agreed upon. He goes back to his people and comes back with a number that was $30/mo OVER the agreed price. I asked for my keys back and drove home. THEY WASTED 4.5 hours of my day and $20 in fuel. I NEVER would have drove down there if the price wasn't right for me. All they had to say was i'm sorry we cant get to that number and I would have been fine with looking for another vehicle. NEVER TRUST A WORD THAT THEY SAY!!! ESPECIALLY BOBBY!!! I will never look at any vehicles on their lots again even if it is the perfect vehicle for me. VERY UNPROFESSIONAL!! Told me a number just to get me in the store thinking I would go for it just because I drove so far! Absolutely ridiculous!!!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
View More Reviews