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Capital Subaru

(524 reviews)

Reviews

(524 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Capital Subaru from DealerRater.

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knowledgeable and friendly staff.

knowledgeable and friendly staff. Courteous and very willing to assist. The service department is outstanding.

knowledgeable and friendly staff.

knowledgeable and friendly staff. Courteous and very willing to assist. The service department is outstanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Service our Forester here since purchase in 2018.

Service our Forester here since purchase in 2018. Mr. Daniel Barbee is always courteous and reasonable. Waiting area has comfy chairs and generous amenities. Car is usually ready before estimated time, level of mechanical service is top-notch (as one would expect from the good AD). Looking ahead for that incoming Hybrid Forester model sometime in 2025, and provided we are still here, there is no question from whom we will be buying it.

Service our Forester here since purchase in 2018.

Service our Forester here since purchase in 2018. Mr. Daniel Barbee is always courteous and reasonable. Waiting area has comfy chairs and generous amenities. Car is usually ready before estimated time, level of mechanical service is top-notch (as one would expect from the good AD). Looking ahead for that incoming Hybrid Forester model sometime in 2025, and provided we are still here, there is no question from whom we will be buying it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great knowlege about vehicles.

Great knowlege about vehicles. Very professional and courteous. Smooth process for paperwork. Good communication and ease of appointment.

Great knowlege about vehicles.

Great knowlege about vehicles. Very professional and courteous. Smooth process for paperwork. Good communication and ease of appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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They were very helpful with my purchase seeing that I

They were very helpful with my purchase seeing that I made the deal online . From raliegh . When I got there they had everything ready .I just sign and went back to raliegh. Great service

They were very helpful with my purchase seeing that I

They were very helpful with my purchase seeing that I made the deal online . From raliegh . When I got there they had everything ready .I just sign and went back to raliegh. Great service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer service dept courteous and quick.

Dealer service dept courteous and quick. Facility is clean and uncluttered. Chairs in the waiting area not really comfortable, but then again there was only a short wait.

Dealer service dept courteous and quick.

Dealer service dept courteous and quick. Facility is clean and uncluttered. Chairs in the waiting area not really comfortable, but then again there was only a short wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Outstanding job here.

Outstanding job here. Service went fast and thorough. He is a definite asset to the company

Outstanding job here.

Outstanding job here. Service went fast and thorough. He is a definite asset to the company

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Friendly associates.

Friendly associates. . Answered all questions and allowed test drive quickly. Easy negotiations and good experience.

Friendly associates.

Friendly associates. . Answered all questions and allowed test drive quickly. Easy negotiations and good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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John Moore in the Service department ALWAYS makes sure I

John Moore in the Service department ALWAYS makes sure I am taking care of when I bring either of my two Subarus in for maintenance. I know I can always count on him, and he is 99.9% the reason I keep coming back to the dealership for service.

John Moore in the Service department ALWAYS makes sure I

John Moore in the Service department ALWAYS makes sure I am taking care of when I bring either of my two Subarus in for maintenance. I know I can always count on him, and he is 99.9% the reason I keep coming back to the dealership for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Very good service.

Very good service.. but long wait times for minor issues....like a oil change. They should have a shuttle service to get us to work!

Very good service.

Very good service.. but long wait times for minor issues....like a oil change. They should have a shuttle service to get us to work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Always a great experience.

Always a great experience. Everyone is extremely friendly and helpful. Everyone wants to make sure you are comfortable.

Always a great experience.

Always a great experience. Everyone is extremely friendly and helpful. Everyone wants to make sure you are comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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