Reviews
Great place.
Great place. I would heartily recommend to anyone that is looking for a great service experience.
Great place.
Great place. I would heartily recommend to anyone that is looking for a great service experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Keith. We appreciate you as a Sewell customer and look forward to serving you again.
First and foremost (and I left a review after purchase),
First and foremost (and I left a review after purchase), I had a great buying experience with Sewell. The salesperson, the finance rep, the manager, all top notch. What I do regret, is paying $2,420 for an extended warranty. My car has been at a shop here in Rockwall, TX since Friday because the shop cannot get ahold of anyone at the warranty company. They have sat on hold for hours trying to get a repair authorization for a gasket that is covered per the warranty. I have now been on hold for over 2 hours with no end in sight. "Your call is important to us," it says over and over. Right!! I'm just incredibly surprised that a dealership like Sewell would associate with an organization who is absolutely impossible to reach, which ultimately makes buying an extended warranty useless. Tomorrow will have been 1 full week of trying to speak with someone from the "Non-Infiniti Elite Protection Program." $2,420 that I could have just used to complete the repair. What a waste of time and money this whole ordeal has been. Very disappointed in the warranty company and Sewell for selling inferior products. Love being a 1-car family of 3. Please assist.
First and foremost (and I left a review after purchase),
First and foremost (and I left a review after purchase), I had a great buying experience with Sewell. The salesperson, the finance rep, the manager, all top notch. What I do regret, is paying $2,420 for an extended warranty. My car has been at a shop here in Rockwall, TX since Friday because the shop cannot get ahold of anyone at the warranty company. They have sat on hold for hours trying to get a repair authorization for a gasket that is covered per the warranty. I have now been on hold for over 2 hours with no end in sight. "Your call is important to us," it says over and over. Right!! I'm just incredibly surprised that a dealership like Sewell would associate with an organization who is absolutely impossible to reach, which ultimately makes buying an extended warranty useless. Tomorrow will have been 1 full week of trying to speak with someone from the "Non-Infiniti Elite Protection Program." $2,420 that I could have just used to complete the repair. What a waste of time and money this whole ordeal has been. Very disappointed in the warranty company and Sewell for selling inferior products. Love being a 1-car family of 3. Please assist.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear Mr. Hanisch, Thank you for sharing your frustrations with us. We sincerely apologize for your experience with the extended warranty company. If you'd like to discuss your feedback further, please call me at (817) 433-0338 or email me at rnanderson@sewell.com. Thank you for your time and your valuable feedback. Sincerely, Rachel Anderson Business Manager Sewell Infiniti of Fort Worth
All of the people we have been working with have been
All of the people we have been working with have been very helpful and supportive. They work very hard to make the customer experience better and make repairs as quickly as possible. They explain what is needed and how they are going to fix the problem. A great company to work with!
All of the people we have been working with have been
All of the people we have been working with have been very helpful and supportive. They work very hard to make the customer experience better and make repairs as quickly as possible. They explain what is needed and how they are going to fix the problem. A great company to work with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide such positive feedback, KG. We appreciate you as a Sewell customer, and we look forward to serving you again.
They do not go beyond ecpectations as I expected them to
They do not go beyond ecpectations as I expected them to do that additional work of 496.00 in same area worked on as a class act for inconveniencing me.
They do not go beyond ecpectations as I expected them to
They do not go beyond ecpectations as I expected them to do that additional work of 496.00 in same area worked on as a class act for inconveniencing me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your frustrations with us. I am familiar with your recent visit to our body shop and would be happy to discuss this further with you. Please call me at (817) 433-9861. Sincerely, Chuck Desmarais Service Director Sewell Infiniti of Fort Worth
Everyone was very helpful and knowledgeable.
Everyone was very helpful and knowledgeable. The service person did a great job when going over the needs list.
Everyone was very helpful and knowledgeable.
Everyone was very helpful and knowledgeable. The service person did a great job when going over the needs list.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the compliment, 701VERA. We appreciate you taking the time to provide such great feedback. Thank you for choosing Sewell, and we look forward to serving you again.
Excellent dealership, excellent sales consultant, Trevor
Excellent dealership, excellent sales consultant, Trevor Redman. He was very knowledgeable and pleasant. My daughter has an Infinity and she has her car serviced there. They have an excellent service department. That is why I decided to go there and purchase my vehicle. I will be referring my friends and family there.
Excellent dealership, excellent sales consultant, Trevor
Excellent dealership, excellent sales consultant, Trevor Redman. He was very knowledgeable and pleasant. My daughter has an Infinity and she has her car serviced there. They have an excellent service department. That is why I decided to go there and purchase my vehicle. I will be referring my friends and family there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Georgi. We are glad you had a great experience with Trevor Redman. We hope you enjoy your new Infiniti. Thank you for choosing Sewell; we look forward to serving you again.
THIS DEALERSHIP LOCATION ALWAYS HAS BEEN, AND I SUSPECT
THIS DEALERSHIP LOCATION ALWAYS HAS BEEN, AND I SUSPECT ALWAYS WILL BE A PREMIUM DEALERSHIP. I EXPECTED SUCH FROM THE BEGINNING AND THEY HAVE NEVER FAILED TO PERFORM.
THIS DEALERSHIP LOCATION ALWAYS HAS BEEN, AND I SUSPECT
THIS DEALERSHIP LOCATION ALWAYS HAS BEEN, AND I SUSPECT ALWAYS WILL BE A PREMIUM DEALERSHIP. I EXPECTED SUCH FROM THE BEGINNING AND THEY HAVE NEVER FAILED TO PERFORM.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Judd. We will pass along the positive feedback to Christian Read and the team at Sewell Infiniti of Fort Worth. Thank you for choosing Sewell; we look forward to serving you again.
Thrilled with the service received!!
My service experience was EXCELLENT!! From the moment I called and spoke to Christian/Service Advisor, everything was extremely professional and I could not be happier. I will definitely be back!!
Thrilled with the service received!!
My service experience was EXCELLENT!! From the moment I called and spoke to Christian/Service Advisor, everything was extremely professional and I could not be happier. I will definitely be back!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience, M Little. We will pass along the positive feedback to Christian Read and the team at Sewell Infiniti of Fort Worth. Thank you for choosing Sewell; we look forward to serving you again.
FTW’S best Dealership!!
You have to check out this amazing dealership. I’ve tried a few others and hands down Sewell in Fort Worth is the number one choice for staff and service excellence.
FTW’S best Dealership!!
You have to check out this amazing dealership. I’ve tried a few others and hands down Sewell in Fort Worth is the number one choice for staff and service excellence.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience, Clay. We will pass along your kind words and positive feedback to the Infiniti of Fort Worth team. Thank you for being a loyal Sewell customer; we look forward to serving you again.
Love Sewell.
Love Sewell. Continuously provides great service all around which is why we are repeat customers.
Love Sewell.
Love Sewell. Continuously provides great service all around which is why we are repeat customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, KE. We will pass along the positive feedback to Jaden Charbonnet and the team at Infiniti of Fort Worth. Thank you for being a loyal Sewell customer; we look forward to serving you again.