Reviews
Write a reviewI’m glad they went out of business they sold me a tesla and it was a lemon batter failed in 4 months and no response when contacted
I’m glad they went out of business they sold me a tesla and it was a lemon batter failed in 4 months and no response when contacted
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Do not buy vehicle from this dealership. These guys only care about the sale and will search for the highest bidder, even if you want that specific car. Based on my experience, they are not truthful and forthcoming.
Do not buy vehicle from this dealership. These guys only care about the sale and will search for the highest bidder, even if you want that specific car. Based on my experience, they are not truthful and forthcoming.
- Customer service
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- Buying process
- —
- Quality of repair
- —
- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I bought a 2008 Honda accord from this dealership and not even two months into having the vehicle I need a transmission rebuild. There’s a reason some of their vehicles are sold “as is” and it’s because they’re junk! Now I’m stuck with a $7000 loan and need a new transmission. Highly don’t recommend, please save yourself the headache and go to a real dealership!
I bought a 2008 Honda accord from this dealership and not even two months into having the vehicle I need a transmission rebuild. There’s a reason some of their vehicles are sold “as is” and it’s because they’re junk! Now I’m stuck with a $7000 loan and need a new transmission. Highly don’t recommend, please save yourself the headache and go to a real dealership!
- Customer service
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- Buying process
- —
- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Sometimes in life things happen. We make good decisions and some bad decisions. It is hard being a grown-up at times! But when you know better you do better. My transmission went out on my vehicle, and I didn’t have the money to repair it. I needed someone to give me a break on a new vehicle without making me jump through hoops about already having an auto loan. Wind Rider Auto Outlet worked with me from start to finish. I appreciate my salesman (Jaime Diaz). He was awesome; his professionalism and entire demeanor made it easy for me to work with him. The General Sales Manager (Savvas Kay) was honest and straight up with me, sometimes all you need is a second chance, and he advocated on my behalf and for that I am grateful. I can’t forget my Cuz (inside joke) (Marcus Mays), he stayed on top of things from the time I made my initial inquiry via email until the closing of the deal. Finally, I would like to thank the Finance/Sales Manager (Manny Francis), he reminded me of my favorite uncle, the one who gives good counsel. I appreciate people that are honest and don’t try to xx me. And for that I know if I EVER needed another vehicle, I would not hesitate to come back to Wind Rider Auto Outlet. Do yourself a favor and check them out!
Sometimes in life things happen. We make good decisions and some bad decisions. It is hard being a grown-up at times! But when you know better you do better. My transmission went out on my vehicle, and I didn’t have the money to repair it. I needed someone to give me a break on a new vehicle without making me jump through hoops about already having an auto loan. Wind Rider Auto Outlet worked with me from start to finish. I appreciate my salesman (Jaime Diaz). He was awesome; his professionalism and entire demeanor made it easy for me to work with him. The General Sales Manager (Savvas Kay) was honest and straight up with me, sometimes all you need is a second chance, and he advocated on my behalf and for that I am grateful. I can’t forget my Cuz (inside joke) (Marcus Mays), he stayed on top of things from the time I made my initial inquiry via email until the closing of the deal. Finally, I would like to thank the Finance/Sales Manager (Manny Francis), he reminded me of my favorite uncle, the one who gives good counsel. I appreciate people that are honest and don’t try to xx me. And for that I know if I EVER needed another vehicle, I would not hesitate to come back to Wind Rider Auto Outlet. Do yourself a favor and check them out!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
After being told by several dealers that they wouldn’t give an out the door price without me test driving their vehicle, it was a blessing that,Jaime Diaz, said no problem. He told me the price and when I decided to buy the RAV4 , he kept his word. I asked if there was another set of keys, which there wasn’t. I asked him to knock $200 off the price and he did without any hesitation. After getting home I realized the only key we had wasn’t programmable. My wife called the dealership and asked for the manager., Manni. She asked for a $100 towards a new key. He agreed. I was floored. Sure enough a week later we received a check. It was so refreshing to have dealt with honest men.
After being told by several dealers that they wouldn’t give an out the door price without me test driving their vehicle, it was a blessing that,Jaime Diaz, said no problem. He told me the price and when I decided to buy the RAV4 , he kept his word. I asked if there was another set of keys, which there wasn’t. I asked him to knock $200 off the price and he did without any hesitation. After getting home I realized the only key we had wasn’t programmable. My wife called the dealership and asked for the manager., Manni. She asked for a $100 towards a new key. He agreed. I was floored. Sure enough a week later we received a check. It was so refreshing to have dealt with honest men.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst dealership in the state. Bought a car from them not even a month ago, the car makes some annoying squeaky noise, I talked to them and they didn’t do xxxx about. Worst dealership ever.
Worst dealership in the state. Bought a car from them not even a month ago, the car makes some annoying squeaky noise, I talked to them and they didn’t do xxxx about. Worst dealership ever.
- Customer service
- 2.0
- Buying process
- 2.0
- Quality of repair
- 2.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
AVOID this dealer. They sold cars that are not in good condition. My husband bought a car there, not even a month of having that car he started having problem w it. It had a oil liking. He took it to be fix and he spent more than a $1000. Then the auto called him and they found other damages . He called them and let them know what was happening and they did not do anything about it. And all the time they were giving excuses and excuses saying that when we took the car it was in good condition. These people are so funny jajaja “Good condition”.The owner is bad, and rude. AVOID AVOID this dealer.
AVOID this dealer. They sold cars that are not in good condition. My husband bought a car there, not even a month of having that car he started having problem w it. It had a oil liking. He took it to be fix and he spent more than a $1000. Then the auto called him and they found other damages . He called them and let them know what was happening and they did not do anything about it. And all the time they were giving excuses and excuses saying that when we took the car it was in good condition. These people are so funny jajaja “Good condition”.The owner is bad, and rude. AVOID AVOID this dealer.
- Customer service
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- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
The staff are exceptionally pleasant. They gave me the exact Kelly Blue Book cash offer and completed the entire sale process in less than 20 minutes!
The staff are exceptionally pleasant. They gave me the exact Kelly Blue Book cash offer and completed the entire sale process in less than 20 minutes!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Check engine light came on shortly after we purchased the vehicle. Found out it was the catalytic converter - an extremely expensive part to replace. My mechanic informed me the code can be reset to clear the check engine light from coming on for some time. Now I am gonna have to pay an extra two grand to get this car to pass Maryland inspection. They only offered to "help out" with the installation charge. Horrible customer service. Never again.
Check engine light came on shortly after we purchased the vehicle. Found out it was the catalytic converter - an extremely expensive part to replace. My mechanic informed me the code can be reset to clear the check engine light from coming on for some time. Now I am gonna have to pay an extra two grand to get this car to pass Maryland inspection. They only offered to "help out" with the installation charge. Horrible customer service. Never again.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchased a vehicle early January within a couple weeks had motor issues. Brought the car in for a routine oil change when the shop found major issues. Car was driven less than 1200 miles since the purchase and was babied. Now it need a $10,000 motor. BUYER BEWARE would not recommend this dealer. Reading through the reviews I am not the only one to deal with car issues from this dealer If only I was more diligent when purchasing the car.
Purchased a vehicle early January within a couple weeks had motor issues. Brought the car in for a routine oil change when the shop found major issues. Car was driven less than 1200 miles since the purchase and was babied. Now it need a $10,000 motor. BUYER BEWARE would not recommend this dealer. Reading through the reviews I am not the only one to deal with car issues from this dealer If only I was more diligent when purchasing the car.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase