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Nielsen Dodge Chrysler Jeep Ram

(2,361 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 5 awards
2024 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (973) 947-6378 (973) 947-6378
Used (973) 947-6723 (973) 947-6723
Service (973) 947-4523 (973) 947-4523

Reviews

(2,361 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nielsen Dodge Chrysler Jeep Ram from DealerRater.

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Chris was great to work with and really helped us get the...

Chris was great to work with and really helped us get the car we wanted. I definitely recommend going to see him if your looking for a new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

We are out of state buyers (Michigan) and have been...

We are out of state buyers (Michigan) and have been searching for a vehicle for our son for his first one. What makes this situation unique is we went back and forth on a vehicle for two weeks with Mike, and ultimately just was not comfortable enough with it being the choice for our son as a new driver. Mike could have handled this in a number of ways: angry, upset, petty, etc; instead, he was completely understanding, professional, , and remained great to work with. While we are sorry for him this particular sale didn’t work out, I would 100% recommend him to anyone looking to buy a used vehicle.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

xxxx Poor Service

My brand new 2020 truck that is only 3 months old has left us stranded twice for same reason. While explaining this to the two awful and rude service advisors, they proceeded to treat me like it was my fault, and proceeded to offer no help. When I requested a loaner car, as my truck was down for the second time, and my family is now inconvenienced I was told they do not provide loaners, and it's our problem to deal with. I explained to them, when the truck was there a month ago for this issue, I was given a loaner without question. I will NEVER again use this dealer for service. I now wish I didn't even buy this vehicle from them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My family and I have been going to Nielsen for years and...

My family and I have been going to Nielsen for years and have used Joe as our salesman. Joe is a great guy who is very polite, helpful and always willing to work with you. I would never think of going anywhere else. Thanks to Nielsen and Joe for many years of fantastic service!!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Daniel was pleasure to work with, patient and...

Daniel was pleasure to work with, patient and professional. I true nice guy. My new Jeep is so much fun , I love it and use it everyday. Call Dan if you want a vehicle and someone fun to work with, no games.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I soon as I walked in their dealership it felt like home...

I soon as I walked in their dealership it felt like home everyone was so kind and loving Amanda was awesome She was on point With all the information about the car. My 1st brand new car the a sperience was awesome I will never forget it.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This is my second leased Jeep through Tony at Nielsen...

This is my second leased Jeep through Tony at Nielsen Dodge and as expected the process was smooth and easy. Working with Tony was great. I would highly recommend Tony and the dealership. I love my new Jeep Compass. Thank you Tony!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Great Experience

Start to finish, everyone involved was friendly, courteous, knowledgeable and professional. Loved working with Dave Goettlich. He was on top of every detail and delivered on everything he promised

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Great experience! This is the only dealership my family...

Great experience! This is the only dealership my family and I use to lease our cars! Joe Alfano is the best!!! He walked us through step by step and made sure we understood the whole process as this was my husband and My first car purchase together ! The man who did our paperwork with us was friendly and explained everything well!! 5 stars all across the board and I highly recommend. -The LaCorte’s

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Mark and William both made the process of getting out of...

Mark and William both made the process of getting out of my old lease into a brand new leased jeep very easy and seamless. They were so helpful and honest. Would definitely recommend them both 100x. Thank you Mark and William!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.