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Bergen Car Company, Inc.

(233 reviews)
Visit Bergen Car Company, Inc.
Sales hours: 9:30am to 6:00pm
View all hours
Sales
Monday 9:30am–7:30pm
Tuesday 9:30am–7:30pm
Wednesday 9:30am–7:30pm
Thursday 9:30am–7:30pm
Friday 9:30am–7:30pm
Saturday 9:30am–6:00pm
Sunday Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2020 consumer dealer award
(973) 287-4452 (973) 287-4452

Reviews

(233 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bergen Car Company, Inc. from DealerRater.

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Absolutely amazing and attentive people to work with who

Absolutely amazing and attentive people to work with who are not only business professionals but personable as well and honest! They helped me get into my first ever financed car and made the purchase so simple… they worked with me to ensure I left with a smile on my face the same day I walked in. I had my eyes set on my first mom car and I walked out smiling ear to ear and driving off with a fully serviced car! I’ve had the car for about 3 weeks now with no complaints! Highly recommend them for your next purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Nicole, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

Thank you to everyone at Bergen Car!

Thank you to everyone at Bergen Car! It was a great experience purchasing through them. Very grateful for their honesty and patience. They were not trying to just sell me any car, I purchased the car I came to see. I’ve had terrible experiences in the past with other companies, however, Bergen Car delivered and with exceptional business!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Diego is the best, he really be on top of what you needs

Diego is the best, he really be on top of what you needs helps you with everything you need and any question you have. The owner is a great person really helps you out to get the best car or truck that fit you pocket. Really nice dealership. And the rest of the staff are great persons too. Best dealer I’ve ever did business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Harold, and we look forward to working with you again.

Bought a really good car from them for a solid price, no

Bought a really good car from them for a solid price, no issues at all so I am happy with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Here at Bergen Car Company, Inc., customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, Ariana, and it was a pleasure having you at the dealership. We appreciate your review!

Begens have a good customer relationship and all the

Begens have a good customer relationship and all the staff have good manners and nice car at display.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bergen Car Company, Inc.!

What an attentive team!

What an attentive team! Myself and my wife are middle aged, not so tech savvy people, who found their ideal vehicle online with Bergen Car Company. Unfortunately we live in Florida, so that created challenges for us, but not for this helpful dealership! Diego and Fares were responsive, patient and they never gave up! When we found out that our bank, and many others locally, would not finance for out of state used vehicles, Diego and Fares were not intimidated and helped us with financing. They were not rattled by the details of out of state registration. When I was worried about getting from Newark Airport to the dealership, Diego sent Jose to pick me up, RIGHT ON TIME! When I got to see the van for the first time it was exactly as advertised. Picking up the van was without delays. The papers were ready. They filled my new van with gas and gave me 3 bottles of water to sustain me for the 1,100 mile drive ahead of me. For a long distance purchase, things could not have been easier, even with the multiple hurdles. There were no shenanigans. Everything they said they would do, they did and then some. We cannot thank Diego and Fares, (and Jose and the Title clerk -sorry I forgot your name) for caring about me and my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Glenn. It's fantastic to hear that Diego and Fares provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bergen Car Company, Inc.!

Diego made it very easy to pick the perfect car.

Diego made it very easy to pick the perfect car. I would definitely recommend him to my friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear Diego was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Amazing service and staff.

Amazing service and staff. I highly recommend them to anyone when buying a car or truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Bergen Car Company, Inc.. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

Outstanding experience!

Outstanding experience! Easy communication, genuine people! We can’t recommend them enough. Diego and Fares took really good care of us like no other dealer ever has.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Bergen Car Company, Inc., your feedback and rating mean a lot to us. We're glad Fares and Diego were able to help, and we hope to see you again!

I have had bad experience with purchasing a car.

I have had bad experience with purchasing a car. I had been praying for the right people who had a heart to serve and love as Christians. I thought it to be impossible, but I was able to have a life changing experience with a Christian dealership. They helped me with my purchase, hassle free. No run around and no hoops. Everyone is super loving, kind, and so humble. It's a blessing to see a prayer answered. I didn't hear from other dealerships about a vehicle. Yet Diego was so helpful. He guided me, stayed in momentum with me and even checked in with me to see when I was coming by. I'm humbled by my experience and the heaven sent customer service I received from this family. I always want to remain a part of it. Bergen Car changed my life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Diego and our team, and we look forward to working with you again.