VIP Auto Enterprise, Inc.

Richard was awesome today! He went above and beyond normal expectation, he was thorough and made sure we were taken care of each step of the way. He was genuinely kind and soft spoken, next time you are looking for a honest and trusted car sales man be sure to ask for Richard!

This review is for the people who don’t live in the same city as the dealership. So i recently had an accident totaling my car. I some how found one of my dream cars I’ve been looking for years. The sales rep that handled me was a guy name jimmy this guy works quick hit me up 10 minutes later after my inquiry of the car. He was straight forward with starting the process and let me tell you this guys exceeds in all requirements I had. He let me know what’s going on because keep in mind I don’t live in Orlando so I was skeptical of it being a scam. He let me know showing proof everything was legit and gave me peace of mind in buying a car. Dude was patient with me even when I became a little anxious about getting the car. He had the paperwork to me in less than 48 hours never seen so much dedication in a sale. Dude was kind and honest. If other sales men was like him alot of us would be broke . Lol if I ever need another car and they have it I’m going straight to jimmy. Best guy ever To work with im choose him over everyone else who works there

0 STARS. This dealership is a BIG FRAUD. If you think they care abt you & your safety, you're DEAD WRONG. They'll probably delete my honest rating bc they don't want anyone to know the truth abt the SCAMS they are. Sold me a car (2015 Hyundai Sonata) Nov. 2023, ASSURED me it was safe for my 2 twin teenage daughters. I have had NOTHING but problems w/this car. Car keeps stalling while in drive which is a HUGE safety issue for me. They almost got rear ended numerous times. What if they stalled out on a live railroad track. The car has not been driven in over a month & brand-new parts over $1000 have been installed on top of the almost $12,000 I paid for it. Not to mention, they had it advertised for $8500 on the internet but yet sold it to me for almost $12,000 & then IGNORED me when I questioned it. Wanted to bring the car back but they told me not possible, all sales are final & can’t do nothing for me after a 6 months. So basically, xxxx me, my $12,000 & the safety of my kids. I will NEVER EVER recommend this place to anyone, not even my worst nightmare !

Rex ryan lookin salesman they got is a liar!!!! Do not take they're word on nothing

Bought a beautiful 2016 F150 Platinum. As Is no warranty. They gave me a verbal three days to drive the truck and if I found anything wrong they would fix it. Took it home washed and waxed it. I found several dents on the roof. Went back and showed them. They paid for the repairs. With no written warranty the could have told me to jump in a lake. Moe is a man of his word. Hard to find these days. Truck runs like a top and is beautiful.

RUN AWAY from this place! Capital One (which is a great bank) has them listed as preferred but they also have other places, so be smart and DON'T go here. If you want peace of mind and want to be happy with your purchase, go elsewhere. They will say and promise ANYTHING until you sign the paperwork and give them the money. Once they have the money and your signature...you are NOBODY to them and they immediately have amnesia regarding their promises. Be very careful! Get everything and every word documented and written as an agreement. If they say they will fix a paint issue, make sure you get it documented that they would paint if necessary. If they say they will fix engine trouble, get it written by them. I bought a 2018 Honda Accord and so far, I have had to replace: - All four tires (low profile so expensive) - Both front headrests (leather bubbling) - Both front armrests (leather bubbling) - The center console (leather bubbling) - The car needs a catalytic converter, which costs like $ 2000. - Two mufflers...oh and the car is leaking oil Anthony was my salesperson and promised that if anything went bad, they'd take care of it...at least for a while. However, when I call, Anthony, the GM and the other managers just promise to call back, but never actually do. With what I've fixed so far, the car is worth more now. I wish they would just take it back and let me start over with literally any other dealer.

VIP 2 9140 E Colonial Drove!!! BE CAUTIOUS BE AWARE they took back a car for no reason blaming it on the bank financing not going through but the fiancé co said complete opposite!!! They changed the amount of the car three times..... had a time repossessing the car that was broken in the first place with a gear in the differential making noise on the test drive and we were assured they would fix it and did not and they threatened criminal charges when we cooperated wit the entire mess of situation going so far as to contacting authorities after repeatedly being told where this car was and had been parked for days!!!!! If I could give no star rating I would or a negative!!!! I've gone the the state licensing board and regional offices so hopefully no one else has this issue with the company and I apologize this this lot it was number 2 not the one I could find to do a review

Never got Approved for vehicle and now they refuse to give back my 5,000 deposit! After my car was taken I called several times to speak with the owner they would put me on hold, While being on phone (salesman) KEN Told me if I continued to call then they would put me on hold every time. They would not tell me where the car was so I could get my personal belongings such as my WALLET with all my important items such as ID social Credit cards and my babies diapers! PLEASE STAY FAR AWAY FROM THIS PLACE! Very nasty place!

Just got off the phone with Jesse a sales person at this ghetto dealership, after lying and saying he can get me approved I run my credit only for them to play games and tell me I have 4 repos! Which is NOT true. Very rude unprofessional and I don't recommend ANYBODY going to this dealership. You'll find yourself doing business with people who don't really care about your best interest. I also just found out the cars they sell are all BAD! glad I dodged the bullet! There are better dealers around them with the professional experience you deserve! I gave these low lifes 1 star because I didn't have any other choice

Recently bought an 05 F150 that has tons of trans leaks and problems. The Salesman said if I have any problems to contact them and they would take care of me and it's been weeks with this issue the manager is never there and they are never willing to help in any way. This dealership has horrible customer service so be very careful what you buy from here. This has been the worst car buying experience