Volkswagen of Boardman

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
39 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 2, 2020

    I just bought a brand new VW Atlas and couldn’t be happier with the car and experience! Gene Valentino is a kind and dedicated salesperson, and sales manager... John Rapko ensured that the purchase went smoothly. I am a very particular customer who took about six weeks to decide what I wanted, but these guys worked patiently with me every step of the way. They were always supportive and respectful, and never pressured me. Ans now I have the perfect vehicle! Highly recommend this dealership!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Sarah, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasa...nt and we look forward to seeing you again soon!

  • 5.0 out of 5
    March 6, 2018

    Preston Volkswagen in Boardman, Ohio provided me with the ability to confidently share with other customers to expect the unexpected when having to either... bring their cars in for service or looking to purchase a new/used vehicle. Due to the above and beyond customer service, the knowledgeable employees, fantastic and thorough work ethic, ability to meet each customer where they are, expertise in defining terminology in a way for customers to understand, the best deals within a 250 mile radius for new/used vehicles, and providing customers with such a positive experience instilling the confidence to come back in the future and recommend this dealership to friends and family. Most importantly, Preston VW allows previous customers, like myself, to express to others that they can expect the unexpected. My experience and overall evaluation of Preston VW was concluded after having to sit in the dealership for two whole days due to having my car break down in the middle of a road trip and having no where to go and not being able to get picked up by anyone to go home and come back when they finished working on my car. So my findings are based on the customers I saw come and go and the interaction between the customers and employees. There is one specific person that made my experience one I will never forget, cherish forever and always truly appreciate. Estevan Suarez, endowed with endless amazing traits and skills classifying him as one of the best salesman I have ever encountered. He worked with me all day, met my every need, provided me with a vast amount of knowledge and understanding related to new and used vehicles, and made sure that he answered every question I had. If he did not have an answer or was not 100% positive, he went directly to his manager to provide me with an absolute answer. Estevan Suarez is the primary reason I was able to purchase my first vehicle on my own. Additionally, he provided me, first time buyer, with an immediate sense of comfort, trust, confidence, and belief that this was about me and providing me with the best possible outcome; it was not about providing himself with the best possible outcome. The last thing I would have ever expected to experience at Preston VW is something I hope others can begin to expect after hearing my story. Thank You!

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    Came in for service or repair
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  • January 26, 2018

    We recently purchased a new 2018 VW Tiguan from Preston Volkswagen. The entire process was flawless and simple! Our sales representative, Chad Boofer,... was great and very helpful. He helped us choose exactly what model would fit our needs and answered all of our questions. My husband and I felt comfortable and never felt pressured to buy something we did not want. Christina Showers, from the finance department, was also a great help and assisted us with all of our finance questions. We will definitely be purchasing another car at Preston Volkswagen and recommend this dealership hands down!

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  • 5.0 out of 5
    June 6, 2016

    Very helpful and quick to respond to email/phone calls. Such a simple process!

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    Shopped for a new car
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  • 5.0 out of 5
    March 29, 2016

    I came in at 3pm on a Saturday and Brandon was so helpful. He stayed for 2 hours after closing to finish everything and I couldn't be happier with my car... or the service. Everyone at Preston was so nice and took the time to help me out.

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    Shopped for a used car
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  • 5.0 out of 5
    February 24, 2016

    I'm currently on my 3rd leased V-dub from Preston Volkswagen. Thinking back to my first experience walking in I was sceptical and prepared for a complete... mental beat down. However we were quickly welcomed to the dealership by Chad Boofer who was very chill and knew everything about their line up answered every question we had with ease, even the curveballs I threw at him I couldn't stump him. To my surprise I was actually having fun at a dealership for that reason I keep coming back and keep asking for Chad. If your looking for a refreshing car buying experience go to Preston Volkswagen ask for Chad you will not be disappointed. I'll be back each and every time I'm in need of a vehicle.

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  • 5.0 out of 5
    February 24, 2016

    I am a Jeep girl.. so when I saw the Jeep on Preston VW website I knew I had to have it. Chad Boofer made the buying process so easy for me. He did not... hesitate to answer any of my questions. Most of the paperwork was done before I got there, making the buying process painless! I highly recommend Chad Boofer and always recommend him and Preston VW to everyone I know! !

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    Shopped for a used car
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  • 5.0 out of 5
    February 23, 2016

    I came to Preston Motors looking to lease a Jetta. Bob Bezzaro showed me the car that I leased within the next two days. I was happy with the whole leasing... process. The sales manager was friendly and easy to help me reach a deal to lease the Jetta. I was fast traked through the process on my second visit to Preston Motors. The lady who completed the paperwork for the car was pleasant and swift to complete a pile of forms necessary to complete the lease. I want to thank Bob and this woman for making my experience a pleasant one. I am looking forward to my experience with the service department in the future.

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  • 5.0 out of 5
    February 22, 2016

    We bought our car from Preston Volkswagen. Chad Boofer was the salesman we worked with and he made the car buying process so effortless! The facility was... also very clean and we felt very comfortable. Chad was so great to work with. I definitely recommend him, he was easy to talk to and made the process fun and enjoyable! He listened to what we were looking for and provided the perfect vehicle for our growing family! We ended up buying the 2nd car we test drove and couldn't be happier. We left knowing we got a great price and we recommend Preston Volkswagen to ALL of our friends and family!

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  • 5.0 out of 5
    February 22, 2016

    Preston VW is a great place to purchase a car. Their staff were informative and friendly. Braydon was a terrific salesman.

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