Southern Chevrolet

I am a loyal Cadillac owner and a female disabled veteran. I purchased my 2021 Cadillac XT5 brand new and chose Southern Chevrolet as my exclusive service provider based on their former Cadillac certification. I was never obligated to bring my vehicle here. That was a choice made in trust. On March 24, 2026, I scheduled an 8:00 AM service appointment by phone, over a week in advance. Because I live in DeRidder — ninety minutes away — I paid to have my vehicle towed to the dealership the evening of March 23 to ensure on-time arrival. I called again the morning of March 24 to confirm receipt. I was thorough, prepared, and communicative at every step. By nearly 2:00 PM, I had received no update. When I called, I was informed my vehicle had not yet been seen — six hours after an 8:00 AM appointment, on a car that had been on their lot since the night before. It was also during this call that I learned, for the first time, that my appointment was not actually an appointment. It was a position in a service queue. My vehicle could sit there for twenty minutes or two weeks. This was never disclosed when I scheduled, nor when I confirmed. I escalated to the service department manager, Mike. He defended the policy and told me I was free to take my business elsewhere. My husband then called to speak with the dealership manager, Eric. Eric talked over my husband for the entire conversation, promised to investigate and call back — and never did. The following morning, Eric called. Not to apologize. Not to resolve anything. He called to express his displeasure about my Google review. His first and only proactive outreach to a dissatisfied customer was to challenge her right to document her experience publicly. After a BBB complaint was filed, Eric declined to service the vehicle at all and told us to come get it. A vehicle that had been scheduled, towed from another city, and waited on for two days was turned away without ever being touched. No apology. No resolution. No accountability — at any level. This is not how you treat customers. It is certainly not how you treat a veteran who chose your establishment. I will not return, and I would encourage anyone reading this to consider carefully before bringing their vehicle here.

My car is still not fix after 28 days, no answers, service 😢😢😢, need it fixed

The entire sales staff at Southern is awesome. Akeyio Lee was very professional and knowledgeable and answered all my questions. The entire team worked with my budget to make sure I got the car I wanted and the best deal. Thanks Mike, Jeff, Akeyio and the entire Southern Chevrolet Staff for making my buying experience easy and a pleasure. Love my Trailblazer. This is our 4th new vehicle purchase from Southern over the years and each one has been made easy.

Akeyio was great thru our whole buying process of our 2023 Silverado! He made sure we had everything we needed before we left.

Excellent service, my service advisor Yvette Scroggs greeted me with a smile and was eager to help me! Service manager Mike McCann took the time to ride with me to hear exactly where the clunking noise was coming from! It was repaired in no time and I was back to a quiet smooth ride! They also followed up with me to make sure that my issue was resolved!

SOUTHERN CHEVROLET DEALERSHIP IS THE ONLY ONE I DEAL WITH. ALL VEHICLES HAVE BEEN PURCHASED THERE. I AM NOW THINKING OF PURCHASING A NEW VEHICLE AND THIS IS WHERE I WILL GO,

I dropped off my Cadillac XT5 at @SouthernChevroletCadillac , #SouthernChevroletCadillac on Aug. 16th, 2021, to check the front end. They told me it was the rack & pinion. I approved the repair on Aug. 20th. The following is what transpired after Aug 20th. On Aug. 25th: I called and left message for service manager, Mike McCann. He returned my call and informed me the part was on back order. Aug. 25th-Sept 3rd: called 5 times for updates. On Sept. 1st: I asked for a loner and was told they didn’t have one available. Sept. 6th: called for an update. Was told the part came in but the person assigned to my car had Covid. They were going to assign another mechanic and it should be completed Friday Sept. 9th. On Monday Sept. 13th: I called for an update. I was told the part had been ordered. Confused, I asked “what part” was ordered as the repair was supposed to be complete Friday the week before. I was then transferred to Mike, and he informed me the 1st part was wrong part so re-ordered the correct one. I asked Mike for a loaner until my repairs were complete. He told me he would get me one in a couple of days. Sept 15: I was given a loaner vehicle until repairs were completed. Sept 17th: Called for update. Was told still waiting for the part. Sept 20th: Called for an update. I was told still waiting on part. Sept 24th: Called for update. They received the part and repair should be complete on Sept. 28th. Sept 28th: They called me at 4 pm and said my vehicle was ready for pick up. Sept 29th: Took possession of my car. I can understand there are unexpected delays especially during the Covid pandemic. That is not my total complaint although it was very inconvenient. My complaint is the communication, quality of customer service, over charging and the filthy condition my car was in. They could have called me with bi-weekly updates for the 7 weeks that they had my vehicle but the lack of communication and customer service prevented them from doing so. After paying the $2,900 repair, I noticed an $150 core charge. I asked about it and they refunded me the $150. If I hadn’t known what a core charge was I would have paid and not question anything. When I opened my car door there was !!GREASE!! all over my cream leather interior!! This was not just a fingerprint; it was GREASE handprints smeared all over the front part of both front seats, both door handles, and arm rest!! Seriously, the person that brought my car to the front of dealership did not see the grease!?!?!? I asked the service manager, Mike, to look at it. He apologized, took the car & wiped the grease off. Once home, I found more GREASE on the key FOB, steering wheel, upper part of passenger seat, the glove box, the driver side door panel, both exterior door handles and edge of doors, the hood and grill, and a thick layer of dust and yellow spots on the exterior. I truly cannot believe that they did not use disposable floor mats & seat protectors. My car has not been this FILTHY since I bought it. THIS HAS ME FURIOUS! I CAN’T BELIEVE THERE ISN’T A POLICY AT SOUTHERN CHEVROLET / CADILLAC REQUIRING VEHICLES TO BE DETAILED BEFORE RELEASING TO OWNER. ESPECIALLY AFTER A 7 WEEK REPAIR! IM AMAZED AT THE LACK OF PROFESSIONALISM FROM A CADILLAC DEALERSHIP. To be fair and honest the limited contact I had with service manager Mike McCann was always professional.

Be cautious... they rotated tires and wheels on my 3500 and it caused scratches to occur . Also inside of wheels are not polished. When I realized what was going on they put the wheels on they way they came from factory. The tech used impact driver on plastic hub caps which caused my cap to fall off somewhere on the interstate. When I came back to complain they refused to buy me a replacement. I was on my own. The service Mgr also told me a bulliten came out warning not to rotate tires on a 3500. I have tried to post this on there website many times but it kept disappearing. When I asked for regional Mgr call back to discuss I was told he had no intention of discussion my concerns and would not call me back.

Greatly appreciated the talent of the service department employees.

Very helpful service department. They were able to get warranty on a part that had run out of warranty. But since there had been a problem with this they put in a new design from manufacture.