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Gettel Toyota of Lakewood

(4,464 reviews)
2024 consumer dealer award
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2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award

Reviews

(4,464 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gettel Toyota of Lakewood from DealerRater.

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WARNING February 8,2025 my daughter and I purchased a car

WARNING February 8,2025 my daughter and I purchased a car at Gettel Toyota dealership in Lakewood. We had seen a 2021 Ford Bronco Sport for sale online and with a lot of miles. We made an appointment to test drive and see the condition. The car has all the safety items were looking for knowing that this would be my daughters main car for school etc. But we were aware of the miles over 100,000. I did have some reservation about all the miles but the sales rep was kept reassuring us the car was inspected no major issues. On May 8th my daughter is on her way to school and the car will not go forward. Took to repair shop, diagnosis the transmission needs to be replaced. I reached out to sales manager Ryan Overstreet and gen manager Kemo Helal. No response from anyone. I know there will be wear and tear, which there is. But the lack of transparency or decency knowing this vehicle is for a mother and teenage daughter. When we went to look at the car we might have not asked the right questions. DO NOT BUY FROM THIS PLACE

WARNING February 8,2025 my daughter and I purchased a car

WARNING February 8,2025 my daughter and I purchased a car at Gettel Toyota dealership in Lakewood. We had seen a 2021 Ford Bronco Sport for sale online and with a lot of miles. We made an appointment to test drive and see the condition. The car has all the safety items were looking for knowing that this would be my daughters main car for school etc. But we were aware of the miles over 100,000. I did have some reservation about all the miles but the sales rep was kept reassuring us the car was inspected no major issues. On May 8th my daughter is on her way to school and the car will not go forward. Took to repair shop, diagnosis the transmission needs to be replaced. I reached out to sales manager Ryan Overstreet and gen manager Kemo Helal. No response from anyone. I know there will be wear and tear, which there is. But the lack of transparency or decency knowing this vehicle is for a mother and teenage daughter. When we went to look at the car we might have not asked the right questions. DO NOT BUY FROM THIS PLACE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I had the pleasure of working with Anna Beltran while my

I had the pleasure of working with Anna Beltran while my Toyota Tundra was in for maintenance, and I couldn’t be more impressed. From start to finish, she was extremely professional and delivered world-class customer service. Anna kept me fully informed throughout the entire process, ensuring I knew exactly what was happening with my vehicle every step of the way. Her clear communication, attentiveness, and genuine care made the experience smooth and stress-free. It’s rare to find someone so dedicated and thorough in their role—Anna truly sets the standard for excellence. Absolutely amazing service adviser and if anyone deserves a raise it's her!

I had the pleasure of working with Anna Beltran while my

I had the pleasure of working with Anna Beltran while my Toyota Tundra was in for maintenance, and I couldn’t be more impressed. From start to finish, she was extremely professional and delivered world-class customer service. Anna kept me fully informed throughout the entire process, ensuring I knew exactly what was happening with my vehicle every step of the way. Her clear communication, attentiveness, and genuine care made the experience smooth and stress-free. It’s rare to find someone so dedicated and thorough in their role—Anna truly sets the standard for excellence. Absolutely amazing service adviser and if anyone deserves a raise it's her!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thanks again for your support Jean. Thank You, Kimo Helal, Gettel Toyota of Lakewood

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I received a coupon for Gettel’s oil change service and

I received a coupon for Gettel’s oil change service and after the department associate accepted the coupon and completed the oil change, I was not able to redeem the coupon. I was told they do not accept coupons, however it came from their company. I followed up with Diane, she assured me that I could get a refund of the difference upon returning and bringing the receipt and coupon that was rejected. I went to the dealership and spoke with Jack regarding this issue. He was very hostile towards me and refused my refund. I followed back up with Diane again regarding yet another unfortunate situation, however she did not return my call. It is not about the money at this point. I am disgusted with the bad business, and lack of personal responsibility this establishment has shown. As a professional in customer relations, I know the importance of maintaining a good relationship and image for the business you are working for. This does not seem to be a priority in the employees at Gettel Toyota of Lakewood.

I received a coupon for Gettel’s oil change service and

I received a coupon for Gettel’s oil change service and after the department associate accepted the coupon and completed the oil change, I was not able to redeem the coupon. I was told they do not accept coupons, however it came from their company. I followed up with Diane, she assured me that I could get a refund of the difference upon returning and bringing the receipt and coupon that was rejected. I went to the dealership and spoke with Jack regarding this issue. He was very hostile towards me and refused my refund. I followed back up with Diane again regarding yet another unfortunate situation, however she did not return my call. It is not about the money at this point. I am disgusted with the bad business, and lack of personal responsibility this establishment has shown. As a professional in customer relations, I know the importance of maintaining a good relationship and image for the business you are working for. This does not seem to be a priority in the employees at Gettel Toyota of Lakewood.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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I was in for routine service for my2022 Tucson last week.

I was in for routine service for my2022 Tucson last week. I was pleasantly greeted and shown where to stop the car. Shortly, Devon came out and directed me to his desk, explained the process, recommended services and costs. Explained that the update and gave me an estimate of the time it would take to complete. He, then, escorted me to the beautiful new waiting area. The waiting was pleasant with comfortable seats , snacks and clean bathrooms. Thank you, Devon.

I was in for routine service for my2022 Tucson last week.

I was in for routine service for my2022 Tucson last week. I was pleasantly greeted and shown where to stop the car. Shortly, Devon came out and directed me to his desk, explained the process, recommended services and costs. Explained that the update and gave me an estimate of the time it would take to complete. He, then, escorted me to the beautiful new waiting area. The waiting was pleasant with comfortable seats , snacks and clean bathrooms. Thank you, Devon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
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She was able to perform top tear customer service and she

She was able to perform top tear customer service and she made sure she was able to take care of me every step of the way. She is also one of the kindest sales person you would ever meet.

She was able to perform top tear customer service and she

She was able to perform top tear customer service and she made sure she was able to take care of me every step of the way. She is also one of the kindest sales person you would ever meet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks for the five star review Mahendranauth. I am so glad Kristie and the team were so helpful. It sounds like you had a great experience and that is our goal. Thank You, Kimo Helal, Gettel Toyota of Lakewood

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Easy to do business with, friendly and knowledgeable .

Easy to do business with, friendly and knowledgeable . From test drive through finance and delivery of vehicle quite easy

Easy to do business with, friendly and knowledgeable .

Easy to do business with, friendly and knowledgeable . From test drive through finance and delivery of vehicle quite easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi Papermomo, thank you for taking the time to leave a review for us at Gettel Toyota of Lakewood. We're happy we could meet your expectations! T Thank You, Kimo Helal, Gettel Toyota of Lakewood hank you so much for your high rating!

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Gettel Dealerships boast of their 21 dealerships, and

Gettel Dealerships boast of their 21 dealerships, and apparently that equals trust, however they have no explanation as to the randomness of their prices and then lie face to face about the cost of services in the general area. Based on this nearly empty dealership and overall attitude towards customers, they've corporately abandoned the hard work that once upon a time someone earned the trust of customers. Now like too many other enterprises, Gettel has forgotten the customers are the reason they can strut and boast of 21 dealerships. Wonder if they're all nearly empty? Guess the world may never know.

Gettel Dealerships boast of their 21 dealerships, and

Gettel Dealerships boast of their 21 dealerships, and apparently that equals trust, however they have no explanation as to the randomness of their prices and then lie face to face about the cost of services in the general area. Based on this nearly empty dealership and overall attitude towards customers, they've corporately abandoned the hard work that once upon a time someone earned the trust of customers. Now like too many other enterprises, Gettel has forgotten the customers are the reason they can strut and boast of 21 dealerships. Wonder if they're all nearly empty? Guess the world may never know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Noah Balance, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Gettel Toyota of Lakewood (941) 567-1080

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Our salesman Dan Holland and the rest that helped him in

Our salesman Dan Holland and the rest that helped him in completing the deal for us. They were all great in getting the deal done.

Our salesman Dan Holland and the rest that helped him in

Our salesman Dan Holland and the rest that helped him in completing the deal for us. They were all great in getting the deal done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Ernie, thank you for the high star rating! Thank You, Kimo Helal, Gettel Toyota of Lakewood

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Very good service!

Very good service! I am very happy with my new purchase. I would totally recommend!

Very good service!

Very good service! I am very happy with my new purchase. I would totally recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
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Dealer response

Thanks for the five star review Laura I am glad you had such a positive experience. Ryan Fischer General Manager

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They were very helpful and guided me through the process.

They were very helpful and guided me through the process. I love my new car!

They were very helpful and guided me through the process.

They were very helpful and guided me through the process. I love my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five star review. Our whole team appreciates your support. Ryan Fischer General Manager

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