Gettel Toyota of Lakewood

WARNING February 8,2025 my daughter and I purchased a car at Gettel Toyota dealership in Lakewood. We had seen a 2021 Ford Bronco Sport for sale online and with a lot of miles. We made an appointment to test drive and see the condition. The car has all the safety items were looking for knowing that this would be my daughters main car for school etc. But we were aware of the miles over 100,000. I did have some reservation about all the miles but the sales rep was kept reassuring us the car was inspected no major issues. On May 8th my daughter is on her way to school and the car will not go forward. Took to repair shop, diagnosis the transmission needs to be replaced. I reached out to sales manager Ryan Overstreet and gen manager Kemo Helal. No response from anyone. I know there will be wear and tear, which there is. But the lack of transparency or decency knowing this vehicle is for a mother and teenage daughter. When we went to look at the car we might have not asked the right questions. DO NOT BUY FROM THIS PLACE

I had the pleasure of working with Anna Beltran while my Toyota Tundra was in for maintenance, and I couldn’t be more impressed. From start to finish, she was extremely professional and delivered world-class customer service. Anna kept me fully informed throughout the entire process, ensuring I knew exactly what was happening with my vehicle every step of the way. Her clear communication, attentiveness, and genuine care made the experience smooth and stress-free. It’s rare to find someone so dedicated and thorough in their role—Anna truly sets the standard for excellence. Absolutely amazing service adviser and if anyone deserves a raise it's her!

I received a coupon for Gettel’s oil change service and after the department associate accepted the coupon and completed the oil change, I was not able to redeem the coupon. I was told they do not accept coupons, however it came from their company. I followed up with Diane, she assured me that I could get a refund of the difference upon returning and bringing the receipt and coupon that was rejected. I went to the dealership and spoke with Jack regarding this issue. He was very hostile towards me and refused my refund. I followed back up with Diane again regarding yet another unfortunate situation, however she did not return my call. It is not about the money at this point. I am disgusted with the bad business, and lack of personal responsibility this establishment has shown. As a professional in customer relations, I know the importance of maintaining a good relationship and image for the business you are working for. This does not seem to be a priority in the employees at Gettel Toyota of Lakewood.

I was in for routine service for my2022 Tucson last week. I was pleasantly greeted and shown where to stop the car. Shortly, Devon came out and directed me to his desk, explained the process, recommended services and costs. Explained that the update and gave me an estimate of the time it would take to complete. He, then, escorted me to the beautiful new waiting area. The waiting was pleasant with comfortable seats , snacks and clean bathrooms. Thank you, Devon.

She was able to perform top tear customer service and she made sure she was able to take care of me every step of the way. She is also one of the kindest sales person you would ever meet.

Easy to do business with, friendly and knowledgeable . From test drive through finance and delivery of vehicle quite easy

Gettel Dealerships boast of their 21 dealerships, and apparently that equals trust, however they have no explanation as to the randomness of their prices and then lie face to face about the cost of services in the general area. Based on this nearly empty dealership and overall attitude towards customers, they've corporately abandoned the hard work that once upon a time someone earned the trust of customers. Now like too many other enterprises, Gettel has forgotten the customers are the reason they can strut and boast of 21 dealerships. Wonder if they're all nearly empty? Guess the world may never know.

Our salesman Dan Holland and the rest that helped him in completing the deal for us. They were all great in getting the deal done.

Very good service! I am very happy with my new purchase. I would totally recommend!

They were very helpful and guided me through the process. I love my new car!