Reviews
Write a reviewWe were stranded close to the dealership and they went
We were stranded close to the dealership and they went far and beyond to get us back on the road quickly. Special kudos to Brad and Jonathan. Thank you.
We were stranded close to the dealership and they went
We were stranded close to the dealership and they went far and beyond to get us back on the road quickly. Special kudos to Brad and Jonathan. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
do not buy from them
definitely would never recommend ever buying a car from here. going on 4 months now and i still do not have my title or registration. managers rarely answer calls and all updates literally have to be dragged out of them. Go to a different dealer they are not worth the headache. there is always another issue. it took me reporting them to the state to get a TEMP tag. do not go here
do not buy from them
definitely would never recommend ever buying a car from here. going on 4 months now and i still do not have my title or registration. managers rarely answer calls and all updates literally have to be dragged out of them. Go to a different dealer they are not worth the headache. there is always another issue. it took me reporting them to the state to get a TEMP tag. do not go here
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
My review of Vaughn Chevrolet was fantastic and
I had a fantastic experience and everybody in there was super friendly and helpful. Salesman I had in particular, Jon Lee, was extremely helpful and made the transaction to smoothly.
My review of Vaughn Chevrolet was fantastic and
I had a fantastic experience and everybody in there was super friendly and helpful. Salesman I had in particular, Jon Lee, was extremely helpful and made the transaction to smoothly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
SORRY DEALERSHIP
Thought we had bought a truck had bank certificate sent to them was approved for loan waited all day for response on Friday No response called them Saturday am only to find out truck was sold from under us. Shi_ _ way to do business. Would not recommend them to anybody. If we could put -10 for rate we would do
SORRY DEALERSHIP
Thought we had bought a truck had bank certificate sent to them was approved for loan waited all day for response on Friday No response called them Saturday am only to find out truck was sold from under us. Shi_ _ way to do business. Would not recommend them to anybody. If we could put -10 for rate we would do
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Do not buy!
I give them one star since zero isn't an option. Bought a used truck from them from out of state. I secured financing from my bank and my bank contacted them with proof of finance. They told me they would not release a title until they received payment. My bank asked them for their fedex number so they could overnight them check, it was too much trouble for the lady to give to my banker as she couldn't find it. This ended up costing me $600 in shipping because they would not release it to me on Thursday, October 6th when I had a friend available to pick it up and drive it to me. They received a check from me on October 7th and released it to me for shipping. Finally got the truck on October 13th. Fast forward to today October, 20th and I still do not have a title for the truck and cannot tag it. They have completely ghosted me and won't return calls, finally got in touch with a manager after he called me back 2.5 hours later after he said he would call me back in 30 minutes only to be told they still have the title and are in the process of getting it notarized and "will fedex it" to me. This place is shady as xxxx and I would stay as far away as possible, at this point I don't know if a title even exists. Not to mention they promised to send me a check for half the shipping ($300) and completely screwed me on that, I was also told they were detailing the truck for me. I have never seen a nastier vehicle when I took possession, it had not been washed and the inside was covered in dog hair! I spent two hours trying to clean the inside and still don't have all the dog hair up! Buyer beware! Absolutely the worst, most incompetent group of people I have came across and their customer service is non existent. Stay away!
Do not buy!
I give them one star since zero isn't an option. Bought a used truck from them from out of state. I secured financing from my bank and my bank contacted them with proof of finance. They told me they would not release a title until they received payment. My bank asked them for their fedex number so they could overnight them check, it was too much trouble for the lady to give to my banker as she couldn't find it. This ended up costing me $600 in shipping because they would not release it to me on Thursday, October 6th when I had a friend available to pick it up and drive it to me. They received a check from me on October 7th and released it to me for shipping. Finally got the truck on October 13th. Fast forward to today October, 20th and I still do not have a title for the truck and cannot tag it. They have completely ghosted me and won't return calls, finally got in touch with a manager after he called me back 2.5 hours later after he said he would call me back in 30 minutes only to be told they still have the title and are in the process of getting it notarized and "will fedex it" to me. This place is shady as xxxx and I would stay as far away as possible, at this point I don't know if a title even exists. Not to mention they promised to send me a check for half the shipping ($300) and completely screwed me on that, I was also told they were detailing the truck for me. I have never seen a nastier vehicle when I took possession, it had not been washed and the inside was covered in dog hair! I spent two hours trying to clean the inside and still don't have all the dog hair up! Buyer beware! Absolutely the worst, most incompetent group of people I have came across and their customer service is non existent. Stay away!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Buying Experience !!!
What a comfortable dealership. They treat you like an old friend. I am still shopping for the right car at the right price but I hope I find it here. They have a lot of cars to look at and no pressure from the sales people and they are always getting new cars in. I would recommend this dealer to my friends and family.
Great Buying Experience !!!
What a comfortable dealership. They treat you like an old friend. I am still shopping for the right car at the right price but I hope I find it here. They have a lot of cars to look at and no pressure from the sales people and they are always getting new cars in. I would recommend this dealer to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
No Contact what so ever
Horrible service nobody isn't calling me. I don't deserve this.
No Contact what so ever
Horrible service nobody isn't calling me. I don't deserve this.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are very sorry you were not happy with your experience seeking to buy an used vehicle from us. Someone must have dropped the ball in your particular case. Should you wish to give us another try, please call 318-356-9000 and ask for me, Tommy Stewart. I will try to do much better for you. Respectfully yours, Tommy Stewart
no replies to voicemail or emails, they lost sale
They were contacted by myself and cars.com by emails and voicemail to no avail. I never received a phone call or email in return from this dealership.
no replies to voicemail or emails, they lost sale
They were contacted by myself and cars.com by emails and voicemail to no avail. I never received a phone call or email in return from this dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We apologise for any oversight. We show an e mail response was forwarded to the e mail address stated but was returned for non delivery.