Brian's Auto Sales and Service

Reviews

12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    February 7, 2014

    Nice People, but TERRIBLE Car salesmen!! Drove over 5 hours to buy a vehicle that I was assured was in great shape...arrived at the dealership with insurance... already bought for the vehicle and money ready to buy at the entire asking price AND the vehicle was NOTHING like described!!! PLUS he wouldn't even work on the price after all the hassle! The excuse I was given, (I guess were just used to looking at New York vehicles!) Unacceptable, for a dealership trying to be successful! Long story short, nice people, BUT make sure you ask lots of questions and get extra pictures before you take a trip!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I would like to say john when the person I talked to was Steve Shelly not John and you said you where from michigan not rochester sorry you felt that ...way but you drove here knowing we settled on price over the phone for his trade and the truck and he came and saw truck because it was 4,000 under everyone else and then when he want to do the deal wanted to trade the car in that he did not own (was not titled to him and had temp. tags on it) and when I said you can not trade a vehicle in you do not own and said no to the deal saying the truck was not going to leave my lot customer got mad at me saying he drove 500 miles to buy the vehicle and could get owner on the phone. very weard in my book and i was honest with him on the phone and sent him every picture he requested. but was not going to except a trade that he did not own sorry john I mean STEVE SHELLY but I do not know of any dealer that would except a trade from a person the does not own the car they are trading

  • 5.0 out of 5
    January 3, 2014

    bought 2006 toyota prius fromt brians alignment have had it for 10 months since them my parents and brother also purchased a car form brian we could not... be happier with the used car we took them to other shop to have them looked at they they said "it you do not by this car I am" so now we my parents and brother also do there service work with Brian and thay are also happy, love the cars and the friendly, honest service this company provides, guy will be around for a whileand hes a keeper!!!! thanks TIM

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    THANKS AND ANYTHING I CAN HELP JUST CALL

  • January 24, 2014

    purchased a 2005 ford escape hybrid with 220,000 have had truck for a year and a half now it has 270,000 and still runs like it has 20,000 miles. Brians... shop services my truck and he is honest and know what he is going, would and do trust him with all three cars i own. would not go anywhere else for service or used car thanks Brian for all you help and i wrote this so everyone else should know too. JIMMY

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    AND IT WILL GO ANOTHER 200,000 MILES THANKS JIMMY

  • 5.0 out of 5
    August 6, 2013

    I came into Brians Alignments and Service shop to buy a prius he knews all about them and treated as a person was honest with me and help me get the best... rate possable on the car would highly recommend him and my parents have been using him for repairs for 15 years now thanks: kelly

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    THANKS FOR THE RATING KELLY

  • 5.0 out of 5
    April 17, 2013

    I was very happy that I found my vehicle and bought it from Brian. He's a very honest and upstanding guy and would definitely do business with him again... and would highly recommend him. Thanks Brian for making everything go so smoothly. I love my Buick Rainer!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    THANKS HOPE HOPE ALL IS WELL IN PA

  • 5.0 out of 5
    April 17, 2013

    wanted to let folks know what a great experience we had buying our used Prius from Brain. The car is wonderful and performs like a new car, even tho it... has high mileage. The pre-sale work (and workmanship) performed on the car returned it to fresh-from-the-factory performance. It's not often one develops a sense of trust/confidence during a car-buying purchase. This was the case with our interaction with Brian. Great gentleman and great product. Thank you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    THANKS KEVIN HOPE ALL IS WELL

  • 5.0 out of 5
    April 10, 2013

    HELLO MY NAME IS DEREK AND I OWN A 2000 GMC DENALI WITH OVER 200,000 MILES ON IT THAT DIED WHILE DRIVING ON EXPRESSWAY ABOUT A WEEK AGO I HAD IT TOWED... TO TWO OTHER SHOPS INCLUDING THE DEALER AND THEY BOTH STATED THAT THE TRUCK NEEDED A ENGINE SO I WAS TALKING ABOUT WHAT HAPPENED TO THE PEOPLE I WORK WITH AND THEY TOLD ME TO GIVE BRIAN'S ALIGNEMNT A TRY SO i CALLED HIM AND HAD IT TOWED OVER TO HIS SHOP FROMT GHE DEALER AND TO MAKE A LONG STORY SHORT THE TRUCK DID NOT NEED A ENGINE AT ALL IT NEEDED A CRANK SENSOR FOR THE PRICE OF 154.00 THEY ARE THE GREATEST, HONEST AND KNOW WHAT THEY ARE DOING OVER THERE TO ANYONE THAT NEEDS THERE CAR REPAIRED AND DONE CORRECTLY GIVE BRIAN'S A CALL OYU WILL NOT BE DISAPPOINTED I WASN'T A+++++++++ RATED SHOP IN MY BOOK!!!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    THANKS DEREK ANYTHIME I CAN HELP

  • 5.0 out of 5
    April 10, 2013

    HELLO MY NAME IS DEREK AND I OWN A 2000 GMC DENALI WITH OVER 200,000 MILES ON IT THAT DIED WHILE DRIVING ON EXPRESSWAY ABOUT A WEEK AGO I HAD IT TOWED... TO TWO OTHER SHOPS INCLUDING THE DEALER AND THEY BOTH STATED THAT THE TRUCK NEEDED A ENGINE SO I WAS TALKING ABOUT WHAT HAPPENED TO THE PEOPLE I WORK WITH AND THEY TOLD ME TO GIVE BRIAN'S ALIGNEMNT A TRY SO i CALLED HIM AND HAD IT TOWED OVER TO HIS SHOP FROMT GHE DEALER AND TO MAKE A LONG STORY SHORT THE TRUCK DID NOT NEED A ENGINE AT ALL IT NEEDED A CRANK SENSOR FOR THE PRICE OF 154.00 THEY ARE THE GREATEST, HONEST AND KNOW WHAT THEY ARE DOING OVER THERE TO ANYONE THAT NEEDS THERE CAR REPAIRED AND DONE CORRECTLY GIVE BRIAN'S A CALL OYU WILL NOT BE DISAPPOINTED I WASN'T A+++++++++ RATED SHOP IN MY BOOK!!!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    THANKS DEREK ANYTHIME I CAN HELP

  • 5.0 out of 5
    March 10, 2013

    hello this is Cheryl and I am writing this because I think any shop of this caliber deserves a write up so everyone can see!!! I own a 2002 ford explorer... was referred to Brians Alignmets and service by another customer of his how has bought 3 cars form him and he does all of there families repairs and sales, I had the transmission go on my truck AAA towed it to 3 other shops (thanks to AAA) and they quoted me 2400-3600 to replace transmission because the case i guess cracked I called Brian at the request of my friend and he looked at it and said the case was cracked and needs new transmission and he did it for 1700.00 with a 2 year warranty great job Brian you have earned my business forever!!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    THANKS CHERYL

  • 5.0 out of 5
    November 23, 2012

    bought a car from brians alignments and service 8 months and 10,000 miles ago and had a problem with it i had it to my repair shop i used in the passed... and they gave me a price of 600.00 to fix so I called Brian and he told me to bring the car to hime so he could see it and to make a long story short he fixed it for 170.00. would highly recommend brians alignments and service for both car sales and service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    thank you any time I can help I will!!!!

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