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Brian's Auto Sales and Service

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(11 reviews)
Sales hours: 7:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 7:00am–6:00pm 7:00am–6:00pm
Tuesday 7:00am–6:00pm 7:00am–6:00pm
Wednesday 7:00am–6:00pm 7:00am–6:00pm
Thursday 7:00am–6:00pm 7:00am–6:00pm
Friday 7:00am–6:00pm 7:00am–6:00pm
Saturday 7:00am–6:00pm 7:00am–6:00pm
Sunday 8:30am–5:00pm 8:30am–5:00pm

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(11 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Take extra STEPS before you make a trip!!!

Nice People, but TERRIBLE Car salesmen!! Drove over 5 hours to buy a vehicle that I was assured was in great shape...arrived at the dealership with insurance already bought for the vehicle and money ready to buy at the entire asking price AND the vehicle was NOTHING like described!!! PLUS he wouldn't even work on the price after all the hassle! The excuse I was given, (I guess were just used to looking at New York vehicles!) Unacceptable, for a dealership trying to be successful! Long story short, nice people, BUT make sure you ask lots of questions and get extra pictures before you take a trip!!!

1.0

Take extra STEPS before you make a trip!!!

Nice People, but TERRIBLE Car salesmen!! Drove over 5 hours to buy a vehicle that I was assured was in great shape...arrived at the dealership with insurance already bought for the vehicle and money ready to buy at the entire asking price AND the vehicle was NOTHING like described!!! PLUS he wouldn't even work on the price after all the hassle! The excuse I was given, (I guess were just used to looking at New York vehicles!) Unacceptable, for a dealership trying to be successful! Long story short, nice people, BUT make sure you ask lots of questions and get extra pictures before you take a trip!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

I would like to say john when the person I talked to was Steve Shelly not John and you said you where from michigan not rochester sorry you felt that way but you drove here knowing we settled on price over the phone for his trade and the truck and he came and saw truck because it was 4,000 under everyone else and then when he want to do the deal wanted to trade the car in that he did not own (was not titled to him and had temp. tags on it) and when I said you can not trade a vehicle in you do not own and said no to the deal saying the truck was not going to leave my lot customer got mad at me saying he drove 500 miles to buy the vehicle and could get owner on the phone. very weard in my book and i was honest with him on the phone and sent him every picture he requested. but was not going to except a trade that he did not own sorry john I mean STEVE SHELLY but I do not know of any dealer that would except a trade from a person the does not own the car they are trading

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5.0

2005 FORD ESCAPE HYBRID 4x4

purchased a 2005 ford escape hybrid with 220,000 have had truck for a year and a half now it has 270,000 and still runs like it has 20,000 miles. Brians shop services my truck and he is honest and know what he is going, would and do trust him with all three cars i own. would not go anywhere else for service or used car thanks Brian for all you help and i wrote this so everyone else should know too. JIMMY

5.0

2005 FORD ESCAPE HYBRID 4x4

purchased a 2005 ford escape hybrid with 220,000 have had truck for a year and a half now it has 270,000 and still runs like it has 20,000 miles. Brians shop services my truck and he is honest and know what he is going, would and do trust him with all three cars i own. would not go anywhere else for service or used car thanks Brian for all you help and i wrote this so everyone else should know too. JIMMY

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

AND IT WILL GO ANOTHER 200,000 MILES THANKS JIMMY

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5.0

2006 prius purchase

bought 2006 toyota prius fromt brians alignment have had it for 10 months since them my parents and brother also purchased a car form brian we could not be happier with the used car we took them to other shop to have them looked at they they said "it you do not by this car I am" so now we my parents and brother also do there service work with Brian and thay are also happy, love the cars and the friendly, honest service this company provides, guy will be around for a whileand hes a keeper!!!! thanks TIM

5.0

2006 prius purchase

bought 2006 toyota prius fromt brians alignment have had it for 10 months since them my parents and brother also purchased a car form brian we could not be happier with the used car we took them to other shop to have them looked at they they said "it you do not by this car I am" so now we my parents and brother also do there service work with Brian and thay are also happy, love the cars and the friendly, honest service this company provides, guy will be around for a whileand hes a keeper!!!! thanks TIM

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

THANKS AND ANYTHING I CAN HELP JUST CALL

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5.0

08 PRIUS

I came into Brians Alignments and Service shop to buy a prius he knews all about them and treated as a person was honest with me and help me get the best rate possable on the car would highly recommend him and my parents have been using him for repairs for 15 years now thanks: kelly

5.0

08 PRIUS

I came into Brians Alignments and Service shop to buy a prius he knews all about them and treated as a person was honest with me and help me get the best rate possable on the car would highly recommend him and my parents have been using him for repairs for 15 years now thanks: kelly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANKS FOR THE RATING KELLY

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5.0

2005 BUICK RAINER

I was very happy that I found my vehicle and bought it from Brian. He's a very honest and upstanding guy and would definitely do business with him again and would highly recommend him. Thanks Brian for making everything go so smoothly. I love my Buick Rainer!!!!!

5.0

2005 BUICK RAINER

I was very happy that I found my vehicle and bought it from Brian. He's a very honest and upstanding guy and would definitely do business with him again and would highly recommend him. Thanks Brian for making everything go so smoothly. I love my Buick Rainer!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANKS HOPE HOPE ALL IS WELL IN PA

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5.0

sales and service where and are great

wanted to let folks know what a great experience we had buying our used Prius from Brain. The car is wonderful and performs like a new car, even tho it has high mileage. The pre-sale work (and workmanship) performed on the car returned it to fresh-from-the-factory performance. It's not often one develops a sense of trust/confidence during a car-buying purchase. This was the case with our interaction with Brian. Great gentleman and great product. Thank you!

5.0

sales and service where and are great

wanted to let folks know what a great experience we had buying our used Prius from Brain. The car is wonderful and performs like a new car, even tho it has high mileage. The pre-sale work (and workmanship) performed on the car returned it to fresh-from-the-factory performance. It's not often one develops a sense of trust/confidence during a car-buying purchase. This was the case with our interaction with Brian. Great gentleman and great product. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANKS KEVIN HOPE ALL IS WELL

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5.0

GREAT REPAIR SHOP

HELLO MY NAME IS DEREK AND I OWN A 2000 GMC DENALI WITH OVER 200,000 MILES ON IT THAT DIED WHILE DRIVING ON EXPRESSWAY ABOUT A WEEK AGO I HAD IT TOWED TO TWO OTHER SHOPS INCLUDING THE DEALER AND THEY BOTH STATED THAT THE TRUCK NEEDED A ENGINE SO I WAS TALKING ABOUT WHAT HAPPENED TO THE PEOPLE I WORK WITH AND THEY TOLD ME TO GIVE BRIAN'S ALIGNEMNT A TRY SO i CALLED HIM AND HAD IT TOWED OVER TO HIS SHOP FROMT GHE DEALER AND TO MAKE A LONG STORY SHORT THE TRUCK DID NOT NEED A ENGINE AT ALL IT NEEDED A CRANK SENSOR FOR THE PRICE OF 154.00 THEY ARE THE GREATEST, HONEST AND KNOW WHAT THEY ARE DOING OVER THERE TO ANYONE THAT NEEDS THERE CAR REPAIRED AND DONE CORRECTLY GIVE BRIAN'S A CALL OYU WILL NOT BE DISAPPOINTED I WASN'T A+++++++++ RATED SHOP IN MY BOOK!!!!!!

5.0

GREAT REPAIR SHOP

HELLO MY NAME IS DEREK AND I OWN A 2000 GMC DENALI WITH OVER 200,000 MILES ON IT THAT DIED WHILE DRIVING ON EXPRESSWAY ABOUT A WEEK AGO I HAD IT TOWED TO TWO OTHER SHOPS INCLUDING THE DEALER AND THEY BOTH STATED THAT THE TRUCK NEEDED A ENGINE SO I WAS TALKING ABOUT WHAT HAPPENED TO THE PEOPLE I WORK WITH AND THEY TOLD ME TO GIVE BRIAN'S ALIGNEMNT A TRY SO i CALLED HIM AND HAD IT TOWED OVER TO HIS SHOP FROMT GHE DEALER AND TO MAKE A LONG STORY SHORT THE TRUCK DID NOT NEED A ENGINE AT ALL IT NEEDED A CRANK SENSOR FOR THE PRICE OF 154.00 THEY ARE THE GREATEST, HONEST AND KNOW WHAT THEY ARE DOING OVER THERE TO ANYONE THAT NEEDS THERE CAR REPAIRED AND DONE CORRECTLY GIVE BRIAN'S A CALL OYU WILL NOT BE DISAPPOINTED I WASN'T A+++++++++ RATED SHOP IN MY BOOK!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

THANKS DEREK ANYTHIME I CAN HELP

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5.0

transmission repair

hello this is Cheryl and I am writing this because I think any shop of this caliber deserves a write up so everyone can see!!! I own a 2002 ford explorer was referred to Brians Alignmets and service by another customer of his how has bought 3 cars form him and he does all of there families repairs and sales, I had the transmission go on my truck AAA towed it to 3 other shops (thanks to AAA) and they quoted me 2400-3600 to replace transmission because the case i guess cracked I called Brian at the request of my friend and he looked at it and said the case was cracked and needs new transmission and he did it for 1700.00 with a 2 year warranty great job Brian you have earned my business forever!!!!!!

5.0

transmission repair

hello this is Cheryl and I am writing this because I think any shop of this caliber deserves a write up so everyone can see!!! I own a 2002 ford explorer was referred to Brians Alignmets and service by another customer of his how has bought 3 cars form him and he does all of there families repairs and sales, I had the transmission go on my truck AAA towed it to 3 other shops (thanks to AAA) and they quoted me 2400-3600 to replace transmission because the case i guess cracked I called Brian at the request of my friend and he looked at it and said the case was cracked and needs new transmission and he did it for 1700.00 with a 2 year warranty great job Brian you have earned my business forever!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANKS CHERYL

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5.0

car purchased and had problem A SHOP and DEALER

bought a car from brians alignments and service 8 months and 10,000 miles ago and had a problem with it i had it to my repair shop i used in the passed and they gave me a price of 600.00 to fix so I called Brian and he told me to bring the car to hime so he could see it and to make a long story short he fixed it for 170.00. would highly recommend brians alignments and service for both car sales and service

5.0

car purchased and had problem A SHOP and DEALER

bought a car from brians alignments and service 8 months and 10,000 miles ago and had a problem with it i had it to my repair shop i used in the passed and they gave me a price of 600.00 to fix so I called Brian and he told me to bring the car to hime so he could see it and to make a long story short he fixed it for 170.00. would highly recommend brians alignments and service for both car sales and service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

thank you any time I can help I will!!!!

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5.0

car purchase

purchased a used car from Brians alignments and service and loved the the car that he looked over all of his cars and knows all about the carhe is selling and not a salesman A dealer would highly recommend buying and car from or having any service work done also thanks kathy p.

5.0

car purchase

purchased a used car from Brians alignments and service and loved the the car that he looked over all of his cars and knows all about the carhe is selling and not a salesman A dealer would highly recommend buying and car from or having any service work done also thanks kathy p.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANKS FOR THE REVIEW AND ANYTIME I CAN HELP JUST CALL AND ASK!!!!

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