Plaza BMW

Tried to buy a vehicle online and I was told everything was ready to pick up. I called twice and was told the vehicle and paperwork will be ready to go.... I went to pick up the vehicle and was told nothing was ready and I couldn't take delivery. Don't ever try and buying a vehicle here. Just an unorganized car lot.

If his mouth his open, he is lying. I would avoid working with anyone at this location as there are plenty of places to get a BMW. Do not work with Todd... Hale.

One of the best buying experiences I have had! This is saying a lot since I have owned a proximally 30 new cars in the time I’ve been driving.

I purchased a new BMW during a pandemic, and given everything go on, the sales process actually went pretty well. There were times where the next steps... became very unclear, but I was satisfied with that part of the experience. That being said, all communication and follow-up simply dropped off a cliff once the papers were signed. There were several agreements as part of the sale that were not followed up on. I made NUMEROUS attempts to contact sales management regarding them and finally got a response after WEEKS. Even after that, and expressing my frustration, Plaza BMW failed to reply to further emails and calls. One example is my vehicle registration, which Plaza should be handling. My temporary tag is now 8 days expired. We simply need to know that Plaza is working on this and nothing else is needed from us. I've attempted to contact them multiple times over weeks for this simply confirmation. I've attempted to find contact information for the General Manager, though it is not listed on their website. I'm not sure if contacting BMW corporate will help. At this point, I'd just like to close out any outstanding issues and be done with them. This is my fourth BMW purchase, though first from Plaza. It will most certainly be my last.

In this time of uncertainty, many car dealers are introducing online experiences where you can pick a car, get appraisals and close the deal. I love cars... and trade a lot, so I am comfortable with this model. I found a car at Plaza BMW, a CPO BMW, that I was interested in. The website gave me the option to put my car's information in and get a value. I entered the VIN, miles and the system came back with an appraisal. I was satisfied with the appraisal as it was close to KBB and Black Book. The system then gave me the opportunity to close the deal and secure financing. I entered all my information, agreed to terms and I was told to wait for a call the next morning. The following morning I received a text from Amier and was told the BMW was sold and were there any other vehicles that I was interested in. I was annoyed about this because I had went through the whole process the night before, credit was pulled, etc. and I was under the impression the deal was closed. I responded about another few cars that I might be interested in. I asked a few other questions and his responses were rather rude. He then asked for all of my trade information again. I told him that he should have it. I told him what I was quoted the day before for value. I even had it in an email. He was then rude and indicated that he was "confused" about my questions. I went ahead and sent him all the information on my car, including pictures. He then came back with a value on my car $7,000 below what was quoted to me the day earlier. This was also $6,800 below KBB value. I tried to explain to him, even sending him the KBB value that I got online. He refused to match the appraisal value I was given the day before and both Black Book and Kelly Blue Book values. We aren’t talking about a 20 year old car here, we were talking about a Certified Pre-Owned Porsche Boxster in excellent condition. The Sales Manager then emailed me with his version of the appraisal. I tried to politely tell him that he left off several options on the vehicle. He wouldn't listen, so I just decided they didn't want to do business. I love cars and I have dealt with many great dealerships. This is not one that I would recommend. They were basically asking me to let them make $7,000 on my car. If you want an honest deal, go elsewhere.

This manager is very rude and lacks basic customer relation skills. Customers will forget what you say or do but not how you made them feel.

Friendly attentive staff always treat you like a VIP. Willing to work with you to get you a good deal and the vehicle that is perfect for you. Outstanding... service from the mechanics on my prior BMW too.

Orson was very helpful from start to finish when buying my used BMW X1. He made sure everything was taken care of with the car and was very timely with... my requests. I definitely recommend working with Orson!

I just purchased a 2020 X7 M. It was an easy and enjoyable experience from start to finish. Starting with my first discussion with Andrew, a BMW genius,... who knew absolutely everything about the car and then to meeting with Eric Fultz on numerous occasions to decide on the features and arrive at a very fair price, it was an easy, no pressure purchase. After the sale, the support continued. Andrew even came to our house to give me instructions on the car's many features. Both Eric and Andrew treated me with respect and honesty. Definitely a great experience.

Brandon was a great sales associate. He took the time to go over the features of car and was had patience when I sent emails asking questions about satellite... radio. He also patient and helpful when I called him not receiving the first billing. Thanks, Brandon!