Ogden Lincoln Of Westmont

Loved the care we got when buying our new Nautilus from Lawrence. He took the time to show us all the new items on the car and how to work them. He was patient with our questions and got us rolling and enjoying our new ride.

Buyer Beware! We had a signed agreement and we were told to make 3 wires to pay for the vehicle in writing a Monday, Wednesday and Friday. We made 2/3 and before we made the Friday payment on Thursday we were called and told they sold the vehicle to someone else despite 2/3 payments and the signed agreement. The most egregious part was how they attempted to make it seem like it was our fault and sell us an even more expensive option as a solution after selling the car we had a contract on. Lastly, the management screamed at us and told us off and acted like we were bothering them as a customer. So many options in Chicagoland to buy a Lincoln - these guys are deceitful and dishonest and as of this post we have yet to receive a refund of our $89,000.

Zero professionalism!!! They will waste a lot of your time and nerves! The manager feels like the god of all cars on this earth! I do not recommend extreme measures! And yes, there is racism here.

DO NOT BUY FROM THEM!!!! If I could give zero stars, I would. We trusted their (Jack B.) word and provided a deposit to secure a car and all applicable rebates. We received notification they finally received our vehicle and that it was ready to pick up. My wife was so excited to pick up her new car and went to the dealership by herself to finish all paperwork and bring her new car home. Guess what, all the numbers changed and the $7,500 rebate was no longer available for this vehicle. No information was EVER provided that the rebates were slated to expire. We spoke with Jack several times over the next two weeks (while we waited for the car to be delivered) and he NEVER mentioned anything about the rebate or that it was to expire. Only communication was to let us know that the delay in receiving the vehicle was due to the weather and that the truck broke down. They provided a new proposal for the vehicle and that her payment would be close to the original quote, but this of course was not the case. After a while and thorough confusion as to how they are now arriving at the new values, she finally gave in and signed. Upon her arrival home, I was made of aware of the situation and was beyond disappointed as you can imagine. I went to the dealership the next day for an explanation and received a complete runaround while they tried to explain. In fact, Jack stated that he could not really show me how they arrive at the final value because it is only factored on his screen and unable to provide or print for the customer. So many red flags with this transaction and this dealership and we should have paid attention. The dealership is a dump and now it all makes sense. We only hope to help others with this review as it is now too late for us, STAY AWAY!!!! Go anywhere else and I mean anywhere!

Henry was very attentive and was great to work with in getting our new Lincoln. We called ahead and not only was the car we were interested in ready for a test drive but he also had a pricing sheet ready to review and work from. We went from test drive to purchase in hours, with very good deal in place. Very easy to work with and great customer service. One of the best car-buying experiences I can remember.

I recently purchased a used Lincoln MKX Reserve from Odgen Lincoln of Westmont, and was more than satisfied! Im an out of state buyer that found my Lincoln on line. I worked with Henry and Jack who were both outstanding in making this transaction as painless as possible. I was a little hesitant on purchasing something like this without actually seeing or driving it in person, but Henry went the extra mile Facetiming me on the vehicle walk around and putting the deal together. In addition, I had the vehicle shipped to my driveway, and Henry stuck with me all the way! The shipper did an excellent job, and the Lincoln arrived fully detailed, and as described. This isn't the way I would normally purchase a vehicle, but Ogden Lincoln, Henry, and Jack made it a fantastic experience. I purchased a used car, but received the new car treatment which was the frosting on the cake! Thank you Ogden Lincoln, Henry, and Jack! This was a fantastic experience, and I appreciate it very much!

I've been searching for the right Lincoln Continental to meet my specs and finally found one at Ogden of Westmont. My online inquiry was handled by a salesperson, Henry. After briefly speaking, I could tell Henry shared the love for the Lincoln brand and had the expertise and commitment I love to find in an auto salesperson. The deal was closed with Henry's close personal attention to meeting my expectations and I purchased the car, sight unseen, from my home in Virginia. Thank you, Henry for taking such good care. I hope to maintain our relationship in the years to come. Sincerely, Cheryl H.

Henry was the best ! Answered all my questions. Pulled out the car to test drive for me! Had the car ready for delivery on time!

Samuel Brennan at Ogden has responded quickly to every question. He has been patient, which is important because I live two states away and can not physically inspect the vehicle of intetest.

The sales manager, Jeff, contacted us right away and was very responsive and helpful. Purchased vehicle and shipped it to us in a couple days. Happy with experience. Would recommend and would buy from this dealership again.