Luther Bloomington Hyundai

Review for Andy Jones at Bloomington Luther Hyundai I recently found myself in an unexpected situation where my car stopped working, and after consulting with my mechanic, it was clear I needed to buy a new vehicle. I have to admit, I loathe the car-buying process—it’s something I was absolutely dreading. Luckily, I had the pleasure of working with Andy at the Bloomington Luther Hyundai dealership, and I can honestly say he made this experience a complete 180 from what I was expecting. From the moment I walked in, Andy was incredibly patient and knowledgeable. He took the time to understand my budget and needs, and he never once made me feel rushed or pressured. Instead of the usual high-stress sales process, Andy walked me through the different Hyundai models, explained all the features, and helped me test drive a few cars that were within my price range. Since I was new to Hyundai, he made sure I was fully informed and comfortable with the options available. By the end of the day, not only did I find a car I love (a new Elantra!), but I also felt completely confident in my purchase. Andy’s professionalism, kindness, and dedication to making sure I was happy with my decision were beyond impressive. It was like spending the day with my oldest, closest friend—someone who genuinely wanted the best for me, not just to make a sale. If you’re in the market for a new car, I highly recommend working with Andy. He turned what I thought would be a stressful and unpleasant experience into a day that left me feeling confident and excited about my new car. Thank you, Andy!

Easy purchase. Very accommodating, they came and picked us up from the train depot! We were in and out of the dealership in 45 min.

We were both impressed with the way Nate conducted himself regarding our purchase of the Santa Cruz. He was extremely helpful and patient as we made our decision. Nate was truly knowledgeable, and able to answer any questions we had and then helped us complete the purchase.

I setup a service date for a manufacture recall on my 2020 Genesis G70. I was told I had to drop my car off, the night before and it would be the first vehicle worked on since it would take about 4 hours to replace the part. So I dropped the car off the night before and waited to hear from them to say my car was ready. Around 1:30pm the day my car to worked on, I called to check on the status. I ended up having to leave a message since no one would answer the service department's phone. I ended up leaving 2 more messages that no one returned. I finally called the main line and told them the situation and they looked into it. Apparently they had my car listed under the previous owner and when they tried to call her, she never responded. The main operator finally got the head of the service department to help me. I ended having to leave my car there over night again. I then had to argue that since they screwed up, they were delivering my car to me, when it was done. Which they did, but when I got my car back it was coated in a layer of dust. So much dust that the driver use the windshield wiper blades to clean the windshield. I just read on Luther's site that they pick up and deliver you car when they service it. I will never bring my car to that dealership again. They have absolutely the worst customer service I have ever dealt with.

Sadly, the last interactions with this dealership (or lack thereof) is what is driving this negative review. I was a return customer and was in the process of buying my second vehicle from Josh Thomes on August 19, 2024. During the finance process, Luke Burfield made an error in my paperwork which resulted in my having to return 5 days after I left with my new Tuscon. My options then were either to pay another $500 to keep the coverage package I thought I had left with, or have it cancelled. Because it was his error, it didn't seem right that I had to "pay" for that. Being presented with no other option, I reluctantly agreed to cancel it but expressed my unhappiness because that coverage was something I wanted. On my drive home from that interaction with Luke, Alex Irlin, the GM at the dealership, happened to call for feedback on my experience. I explained the situation. He said he understood and that he'd see what he could do. I never heard from him again. I left a voicemail for him and two emails over the next couple weeks. No response. Then two days after the call from Alex, Josh called to see how it was going with the new Tuscon. I explained the situation to him, as well, even though I knew it really had nothing to do with him. Josh has always been so considerate and responsive; I was sure I'd hear back from him. He said he would talk to Alex and get back to me. I've heard nothing more from either of them. I realize they've gotten what they wanted out of me at this point - a sale and a clean transaction in their books. All dealerships are fighting for relationships with buyers and this one would have been SO easy for them to maintain. They haven't. Very disappointing.

It was a wonderful and fun experience with Abdikadir Abdi. He knows what he is doing, and he made me to feel a welcome. Well done, Abdikadir. Yes, I would recommend anyone who wish to buy a car on Luther Bloomington Hyundai to see Abdikadir Abdi because he is the man!

Enjoyable experience buying a used vehicle (almost new) from these guys. Pleasant, informative sales guy, enjoyable finance gent.

I had a great experience working with Nate on the purchase of a Tesla. He was very knowledgeable about the Tesla even though it's not a model they sell very often. He was great to work with through the whole process from test drive, trade evaluation and the purchase. I would highly recommend him to anyone looking to buy a car.

Genesis Andrew Lynch is great, Jeff Holmquist in sales is lazy, Offered no discounts on a Genesis GV80 apart from a manufacturer's rebate. Sales tried to disclose it as a discount. Visit was on 7/25/2024.

Wouldn't recommend unable to fix problems. Manager seems non existent and when contacted problems only get worse. Suggests using competent people not here. Manager seems to be just going through motions. Really not involved and not understanding seems like dealership is on a bad autopilot.