Reviews
Write a reviewRepair shop fixed nothing, broke everything
I brought in my Mk6 R to Shearer VW of South Burlington for rust repair warranty work. While they had my car for 6 weeks, they broke three trim pieces, dented the frame by incorrectly lifting the car, broke parts of the door card, and then used metal rivets to put it all back together so that fixing their error was very difficult. Oh, and they didn't fix the rust.
Repair shop fixed nothing, broke everything
I brought in my Mk6 R to Shearer VW of South Burlington for rust repair warranty work. While they had my car for 6 weeks, they broke three trim pieces, dented the frame by incorrectly lifting the car, broke parts of the door card, and then used metal rivets to put it all back together so that fixing their error was very difficult. Oh, and they didn't fix the rust.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
A great car buying experience--as good as it gets
My salesman, Jerry, made the process easy for me. He was very knowledgeable and patiently answered all my questions. I never felt pressured into making my decision at any time. In the end I was not only thrilled with my purchase, but I was very pleased with the entire experience. Highly recommended!
A great car buying experience--as good as it gets
My salesman, Jerry, made the process easy for me. He was very knowledgeable and patiently answered all my questions. I never felt pressured into making my decision at any time. In the end I was not only thrilled with my purchase, but I was very pleased with the entire experience. Highly recommended!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
awesome service! sales staff was amazing!
We were looking to buy a vw to tow behind our RV before heading south for the winter. Everyone at Shearer made out experience amazing. From showing and teat driving different options to financing the car, the entire team was helpful, curtious, and never pushy. Definitely would by from them again!
awesome service! sales staff was amazing!
We were looking to buy a vw to tow behind our RV before heading south for the winter. Everyone at Shearer made out experience amazing. From showing and teat driving different options to financing the car, the entire team was helpful, curtious, and never pushy. Definitely would by from them again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Sales Staff
I highly recommend Jessica as she went out of her way to makes my buying experience as pleasant as possible. Also Gary who handled the contracts was excellent to deal with.
Great Sales Staff
I highly recommend Jessica as she went out of her way to makes my buying experience as pleasant as possible. Also Gary who handled the contracts was excellent to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
VW of SB has GREAT customer service!
VW of South Burlington has such great employees! You CANNOT beat the customer service! They are flexibile, friendly, helpful and I haven't spent a penny on my car yet! I was unaware that I was due for a state inspection, so they informed me I was due and told me it was free of charge. They didn't get a chance to wash my car so they gave me a free voucher for the car wash down the street. I have gone in there twice without an appointment, and was out of there in minutes! They actually care about their customers!
VW of SB has GREAT customer service!
VW of South Burlington has such great employees! You CANNOT beat the customer service! They are flexibile, friendly, helpful and I haven't spent a penny on my car yet! I was unaware that I was due for a state inspection, so they informed me I was due and told me it was free of charge. They didn't get a chance to wash my car so they gave me a free voucher for the car wash down the street. I have gone in there twice without an appointment, and was out of there in minutes! They actually care about their customers!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer
Contacted Shearer VW inquiring on a listing. They responded promptly and provided information requested.
Customer
Contacted Shearer VW inquiring on a listing. They responded promptly and provided information requested.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase