Reviews
Write a reviewGood Experience!
It was well worth making an appointment. I had the works done to me car and was out within an hour! Appreciated all the promptness.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great customer service - sales and service!!
When you walk into Riser Ford, you are family. We really don't need to shop any where else and their service dept is the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! Thank you for your positive review and recommendation of our dealership!
Oil changes take too long
I arrived at 7:30 am and waited over two hours for just an oil change. Riser needs a "fast lane" area for oil changes like other Ford dealers have and not go through normal service entrance and wait until previous days' services are done.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service
Excellent service! Oil changed and tires rotated quickly and we were on our way to the beach! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service - excellent facilities
Purchased a 2016 MKT. Very happy with the purchase experience James and Tim were both very helpful and courteous. The paperwork process as the easiest I have experienced while purchasing a new vehicle. overall, very please with the service and purchasing experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Max! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise.
Service
compared to the last time, the service was almost excellent. The last time I was with my car for service in your dealership, I was not as happy. I needed a oil change, and my red brake light came on. So I ask to check the fluid. I got told, that I have to pay for diagnostic of the problem $ 110.00 plus tax. I told them just do the service and check the fluids. On the highway I went on the brake hard, and the red light came back on. I checked the brake fluid level and as was a little bit low. A friend of my owns a garage. he put in about 40 cc of break fluid, and no more red light since. the computer to remind me for oil changes where also not reset, that same this time, that is why only a 4 out of 5 Hans Purkott
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service!
Great service as usual! My car was ready when promised and everything was taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Buying a 2014 Focus
We especially liked working with Lisa Ware. .
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy you enjoyed working with our staff, Edward. We hope to continue serving you for many years to come.
Mr. Dan Huber
Vehicle was repaired correctly. Service Manager was very helpful.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ms Valada Jackson
Every one were courtest.I didn't have to wait long. As far as I know the service went well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad you chose our dealership! Thank you for taking the time to share your feedback with us.