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Labrum Ford Inc

(30 reviews)

Reviews

(30 reviews)

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Marco and Brian at Labrum Ford were amazing to work with

Marco and Brian at Labrum Ford were amazing to work with on all aspects of the purchasing process. The test drive, the trade-in and the financing all went super smooth with no pressure. These guys and the dealership are 100% professional. I look forward to working with them again on my next purchase.

Marco and Brian at Labrum Ford were amazing to work with

Marco and Brian at Labrum Ford were amazing to work with on all aspects of the purchasing process. The test drive, the trade-in and the financing all went super smooth with no pressure. These guys and the dealership are 100% professional. I look forward to working with them again on my next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First, Phil found me the impossible to find truck.

First, Phil found me the impossible to find truck. Other Ford dealers wouldn?t even take a paid order, saying it would be years out. Phil got one from Ford and put the keys in my hands in under a month! 3 minutes of paperwork online from home and that?s it. No fuss. No hassle. No add-on sales. I was done the moment I walked in the door! We spent a few minutes talking about cars and family and Harleys. Just hanging out. Everyone at the dealership is so nice. Even picked me up at the airport, 45 minutes away. I?ve bought lots of vehicles in my life, several just this year, and this was by far the easiest and just honestly enjoyable. Excellent work, Labrum! See you next time!

First, Phil found me the impossible to find truck.

First, Phil found me the impossible to find truck. Other Ford dealers wouldn?t even take a paid order, saying it would be years out. Phil got one from Ford and put the keys in my hands in under a month! 3 minutes of paperwork online from home and that?s it. No fuss. No hassle. No add-on sales. I was done the moment I walked in the door! We spent a few minutes talking about cars and family and Harleys. Just hanging out. Everyone at the dealership is so nice. Even picked me up at the airport, 45 minutes away. I?ve bought lots of vehicles in my life, several just this year, and this was by far the easiest and just honestly enjoyable. Excellent work, Labrum! See you next time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very pleased with the process.

Very pleased with the process. We didn't have to wait for anything and there was no pressure. Jim was the salesman that we worked with. He was extremely knowledgeable and wanted to ensure we were happy with our decision.

Very pleased with the process.

Very pleased with the process. We didn't have to wait for anything and there was no pressure. Jim was the salesman that we worked with. He was extremely knowledgeable and wanted to ensure we were happy with our decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi William, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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Average at Best

I bought a cheap car from this dealer and was treated as such. I forgot to bring my code reader and relied on the to tell me what error codes the car had and they were completely wrong. Disappointing at best. I bought the car as is/where is and didn?t ask for any discount, so when I didn?t receive the promised second set of keys I would have thought it would have been a priority to get them to me. I don?t have them and that is unbelievably annoying, the good news is I need a super heavy duty truck for my work and I won?t be buying it from them, sometimes what you don?t tell people is more important than what you do tell them.

Average at Best

I bought a cheap car from this dealer and was treated as such. I forgot to bring my code reader and relied on the to tell me what error codes the car had and they were completely wrong. Disappointing at best. I bought the car as is/where is and didn?t ask for any discount, so when I didn?t receive the promised second set of keys I would have thought it would have been a priority to get them to me. I don?t have them and that is unbelievably annoying, the good news is I need a super heavy duty truck for my work and I won?t be buying it from them, sometimes what you don?t tell people is more important than what you do tell them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mrs Janell Jones

Jim always takes great care of us and Jeff made the paperwork painless.

Mrs Janell Jones

Jim always takes great care of us and Jeff made the paperwork painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Janell, we're happy you found our staff to be so supportive during your experience here at Labrum Ford, Inc.. If you have any further questions, please give us a call. We're always happy to help!

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Purchase of a Ford F-150

The experience was excellent. Phillip Pye took time with us to answer all of our questions and to explain all of the features of the truck.

Purchase of a Ford F-150

The experience was excellent. Phillip Pye took time with us to answer all of our questions and to explain all of the features of the truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Vinol, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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2016 Ford F-150 Platinum Service and Repair

Service on 2016 F-150 Platinum Exceptional service by Admin team and technical team. I had issues with driver's side running board and actuator for a'c heater ventilation. All issues have been repaired at a more than acceptable result Also, 100k service performed on the F-150. Thank you!

2016 Ford F-150 Platinum Service and Repair

Service on 2016 F-150 Platinum Exceptional service by Admin team and technical team. I had issues with driver's side running board and actuator for a'c heater ventilation. All issues have been repaired at a more than acceptable result Also, 100k service performed on the F-150. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Thomas, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

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truck purchase

Everything went very smooth. Everyone went above and beyond to make this a positive experience.

truck purchase

Everything went very smooth. Everyone went above and beyond to make this a positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sales & Service Departments - Labrum Ford

My purchase & service experience with Labrum Ford in Heber City has been flawless!! Sales & service departments have gone above & beyond to explain their products & ensure great service!! Would high recommend this dealership if interested in purchasing or servicing your next car or truck.

Sales & Service Departments - Labrum Ford

My purchase & service experience with Labrum Ford in Heber City has been flawless!! Sales & service departments have gone above & beyond to explain their products & ensure great service!! Would high recommend this dealership if interested in purchasing or servicing your next car or truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fantastic Buying Experience

The sales and financing staff was well prepared so that we could be finished with the buying process as quickly as possible.

Fantastic Buying Experience

The sales and financing staff was well prepared so that we could be finished with the buying process as quickly as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Scott for your thoughtful review and recommendation. Labrum Ford is always hoping to achieve successful and memorable experiences for our customers! Have a Merry Christmas and a happy new year!

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