Taverna Infiniti North Miami

DO NOT BELIEVE THEIR ONLINE "SPECIALS" - I went in because i saw their manager in an ad boasting about their lease deals on Qx60 and Qx80. We want the Qx80 pure which had a special of $529 a month with $3.6k due at signing . I didnt believe it... but i called and spoke to multiple people and they all confirmed it. Took the time to go with wife, found a baby sitter and all. 45 min into it, Alessandro who was helping us, comes in after speaking to the manager and guess what.. the online deals were inaccurate he says. Someone messed up blah blah blah. Turns out best they can do was $790 with $3600 down, then it was $750 and then finally $698. Kept telling me that is still is a great deal even though they made a mistake on the add and the 3 other verbal confirmations they gave me before i got in to the dealer. This is why people dont go to dealers any more. Needless to say, i will be reporting this to the DMV/consumer protection agency and the FTC along with getting my lawyer involved. I documented everything. I AM WRITING THIS TO WARN FUTURE PEOPLE FROM WASTING THEIR TIME WITH SCAM ADS. Hopefully my experience can save you all some time.

Very poor management, but they do have one excellent sales person. I purchased a 2023 vehicle off their lot and it was delivered with only one key. I verified with the previous owner that the vehicle had been traded in with two keys. I was informed that Larry Barrera, the operations manager, was in charge of logging and possession of all keys. I was told he didn't have a direct phone number and was unable to reach him on the phone. However, I had received an email from him when the car shipped, so I emailed him twice for help locating the missing key. I never received any response. None. I was incredibly fortunate to reach Abraham Sergile on the sales floor and he spent several days searching for my key and sent out a group text to his colleagues about it. Abraham eventually located the key and it was mailed to me, so 5-Stars to Abraham Sergile and 0-Stars to Larry Barrera.

Outstanding customer service. Helped every step of the way. Glad I purchased my car from Alex Roberts. Highly recommend.

Brougt my car in for service on Saturday August 16th 2025. Service advisor was Felipe. When i picked up my vehicle, the entire interior was covered in grease. The did not cover the seats with anything to protect the leather.( LIGHT BEIGE ). The exterior was not even washed. When I spoke with the service advisor regarding the issue, he said he was sorry and let me leave without correcting the problem. I have tried reaching out to Nick Boustead as well as the owner Reny Dubon-Taverna. Only voice mails. NEVER AGAIN will I go back to this dealership!

The dealer responded right away and assigned my complaint to someone whom would resolve the complaint. it became evident that I was going to continue to play phone tag and be left with un resolved issues therefore I washed my hands with the whole situation as it was consuming to much of my time to fix the issues they caused.

Chris & Barbie scammed me. Avoid this dealership at any cost. The company and its employees are dangerous liars. RUN

To begin with, the dealership fees are atrocious and ridiculously misleading. You may see a list price that's quite reasonable, but they make up for it in almost $5k in additional dealership and "electronic registration" fees that they'll tack on during negotiations. Additionally, while in the process of vetting a used car, I was told by one of their own sales team members that the dealership is very unethical in their practices. That was all I needed to hear. Stay clear!

Change their mind on the selling price unprofessional after we agree, waste of my time

Jeremy Mora- Will stop assisting you with any questions or concerns you may have after the vehicle purchase has been complete. Barbie- Never answers the phone. No point in trying to call or email. When called to ask to speak to the sales manager, they would not connect me. They asked for my name, number, and my question. They told me that they would "try" to get a response from them for me. I had to speak to another salesman and customer service representative to help me with my purchase. Thank you to Chad and Monique. They helped me out tremendously. I recommend going through their dealership instead of Taverna Infiniti.

I WOULD HAVE TO AGREE WITH THE OTHER REVIEWS DO NOT PURCHASE A CAR FROM HERE....This dealership is full of it and scams. I let my man be the man and handle buying a car for me for the car to be delivered dirty, dents, chipped paint, no dealing what so ever, small, tire pressure issues, the ambient light in the car is dull. just like another said they offered us $250 to get it cleaned but that doesnt fix the other issues. We was told if we didnt like the car we could return it and it will be deducted from our down payment but because another salesman told us that and NOW NO LONGER WORKS THERE, Sebastian is trying to change what was told to us and trying to charge us more than the down payment to return the car and all he had to say was this is what comes with buying a used car, first off its a 2024, make it make sense. When asked to speak to a manager all he could say is I already told them what was up so they are going to tell you the same thing. There's no person in this world that would purchase something like a car and keep it and pay for something they are not satisfied with. The price of the car was great but the delivery, the sales, the service, making sure the customer is satisfied went out the window. Its very disappointing that people will try to take advantage over you for a sale. This dealership gets 1 star and thats only because of the prices they offer everything else get 0 stars