The Taverna Collection

I was in search of a vehicle with a trade in. I was skeptical due to living in another State. Arturo assisted me personally and made the best offer on my trade in. He provided exceptional customer service and great guidance on the inter state transporting and sales process!

BEWARE!!! Do not purchase if you are from out of state. Lies, Deceitful, Manipulative, and Untrustworthy. I purchased my vehicle on March 28, 2022 in good faith that I would have my vehicle delivered by 1 April 2022 as stated by the salesman named Dizzy. I did not receive the vehicle until April 8, 2022. I was informed that the cost of shipping was too high so they were wanting a better rate but I told them I would pay for it just to get my vehicle because they did not honor the initial agreement. ⚠️ WARNING…I saw the Taverna Collection response on another complaint about delivery and they stated unprecedented amount but I confirmed with the delivery company for my vehicle it was only $100 more than it normally costs. Additionally, today is May 20, 2022 and I have yet to receive my license plate or the documents needed to get my license plate. I spoke with the company because my temporary tag is expired and they emailed me another temporary tag today. They also informed me that my vehicle documents has been accepted by my state DMV and they are awaiting a response. I contacted my state DMV and they said they don’t have anything. This has been such a frustrating and disappointing experience with this company. I bought the vehicle March 28, 2022 and I’m still having problems May 20, 2022.

Mz Reny and TTC are the Best in My Opinion..Go and check them out.

I bought a car from here in North Carolina even though the Taverna Collection is down in Florida. I called in and spoke with Bryan who was awesome. I was looking at a specific car and Bryan did a really nice video for me inside and out. He pointed out everything on the car but gave me a really fair and id even say critical opinion of the car. It couldn't have been easier, he got me approved and had the paperwork to me in 30 minutes. The car arrived better than expected a few days later.

They state on their web site “We take pride in our dealership and in our inventory. That’s why every vehicle that we acquire goes through a rigorous inspection process.”. Why does Taverna choose to not respond to our recent questions regarding our car purchase? Is it ignorance or frank dishonesty? We were told the car had been completely inspected and that they only sell quality vehicles. To our dismay we discovered the vehicle we purchased had never even had the oil checked or changed requiring us to do this a few days after taking possession of the car. In the process of getting the oil change extreme rust of the undercarriage was also discovered. See photo. We reached out to our salesman, Nick, and he expressed surprise and asked us to email a management address he provided. To date we have had no response to our inquiry. In addition, there was a missing part that was to be provided and they remain silent on that aspect as well.

I got a car right at the end of the month and then entire staff was very helpful. When I walked in I was immediately greeted by Brian. I had already done my research and had a few cars I wanted to look for. Brian showed me them all and offered his opinion on the best car which I really appreciate.

Easiest purchase ever, start to finish was 45 minutes. It doesnt get any easier, thanks Bryan

Great cars, great customer service, I couldnt be happier. I have been talking to bryan for probably 4 months look for a car. I was browsing the site and saw something that was my dream car and reached out to Bryan as I still had his number. He remembered me and asked me to come to their new showroom, wow huge upgrade its massive and they have the selection to boot. I ended up choosing something different but Bryan has been very patient with me for the longest time and I finally got what I was looking for.

Great experience so far totally appreciate my salesmen Arturo Caracas. He has went over and beyond and still is working hard to get my car delivered.

I WOULD LIKE TO THANK THE CREW AT THE TAVERNA COLLECTION SPECIFICALLY ARTURO THAT HELPED ME GET THE MOST AGGRESSIVE RATE IN REGARDS TO MY PURCHASE WOULD DEFINITELY SEE HIM AGAIN.. THANK YOU ARTURO