The Taverna Collection

3.8
(709 reviews)
Visit The Taverna Collection
Sales hours: 9:00am to 7:00pm
Service hours: 9:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 9:00am–7:00pm
Tuesday 9:00am–7:00pm 9:00am–7:00pm
Wednesday 9:00am–7:00pm 9:00am–7:00pm
Thursday 9:00am–7:00pm 9:00am–7:00pm
Friday 9:00am–7:00pm 9:00am–7:00pm
Saturday 9:00am–7:00pm Closed
Sunday 9:00am–5:00pm Closed
2023 consumer dealer award View 2 awards
2023 consumer dealer award 2020 consumer dealer award

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(877) 596-2557 (877) 596-2557

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Reviews

3.8
(709 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Taverna Collection from DealerRater.

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1.0

I PLEAD with YOU the reader, please do not purchase a car

I PLEAD with YOU the reader, please do not purchase a car from the Taverna Collection. I have never experienced anything like the nightmare GM Nick, and owner GinaoMarco Taverna have put me through. My decision to work with these individuals has been by for, the worst mistake of my life. I feel so much shame and embarrassment while writing this review. AlSO take a moment to check their Yelp reviews where they have a 1.7 out of 5 stars rating and their BBB page where they have a B- rating and 1.47 out of 5 stars. Things that make you go hmm🤔. I bought a 2018 Tesla Model S from the taverna collection with minor damage on the carfax. As minor as that may be, what they fail to disclose is that Tesla can list vehicles in their database as salvaged, even if the title is clean, if the vehicle was involved in an accident. Once Tesla has added a vehicle to its system as a salvage title, you will lose access to the supercharging network, maintenance by Tesla, and any manufacture warranties. To regain the ability to utilize those features, the vehicle needs to pass high voltage safety inspections at Tesla. They state the purpose is for the safety of the supercharger network, and their mechanics. The cost of this inspection is $2000. When I reached out to the taverna collection with this issue, the most GM Nick would do is send me the carfax so I could convince Tesla myself that it was actually a clean title. Talk about making somebody do your dirty work. The vehicle had been advertised as inspected with a clean title. NO disclosures were ever given to warn me of the issue. If the Taverna collection had contacted Tesla while inspecting the vehicle, this oversight may have never occurred. Ultimately I decided to return the car due to their lack of support with the issue. Nick stated he was sending a return confirmation to sign when I informed him. Instead, he actually emailed an NDA trying to silence me. Quite unusual for an honest dealership, isn't it? The vehicle was then picked up within 2 hours of me informing him, and I never received any type of breakdown of their shipping charges. Before speaking with Nick, customer service rep Alex Flynn informed me the return charges would be as follows: * $1100 for Shipping Costs * $1199 for Service and Inspection Fees * $699 for Electronic Registration This totals $2998, entitling me to a $3002 refund(I placed $6000 down on the car). However, as of now, I've only received my $500 deposit back. I also got a $200 check, which Nick canceled after I posted a review in March about my experience. He then called, and threatened me over the review, warning of legal and financial repercussions if I didn't remove it. After refusing to remove the review, Nick took things a step further, threatening me yet again by stating the title would be completed in my name, the financing WOULDN’T be cancelled, and the car would be sent to an impound lot where fees would accumulate. No reputable dealership or GM would resort to such tactics. Using Tesla's app, I tracked the car's return to the Taverna Collection, where it was re-listed without disclosure to the Tesla title status. It ultimately was sold a week and a half later, and shipped to a new owner in Connecticut. Nick is the most unprofessional GM I've ever dealt with. He's practically trying to TAKE money from me. Instead of handling such issues professionally, he prioritizes his dealership over its customers. Lastly, their contract includes an arbitration clause, meaning I can't sue them in court. Any disputes must be settled in Florida, giving them an advantage. Plus, if I lose in arbitration, I might have to cover their losses, further stacking the odds against me. This clause restricts your right to an unbiased decision and favors the Taverna Collection. Please keep my experience in mind when working with the Taverna Collection, or any of their other dealers, ie: Mitsubishi of Palm Beach

1.0

I PLEAD with YOU the reader, please do not purchase a car

I PLEAD with YOU the reader, please do not purchase a car from the Taverna Collection. I have never experienced anything like the nightmare GM Nick, and owner GinaoMarco Taverna have put me through. My decision to work with these individuals has been by for, the worst mistake of my life. I feel so much shame and embarrassment while writing this review. AlSO take a moment to check their Yelp reviews where they have a 1.7 out of 5 stars rating and their BBB page where they have a B- rating and 1.47 out of 5 stars. Things that make you go hmm🤔. I bought a 2018 Tesla Model S from the taverna collection with minor damage on the carfax. As minor as that may be, what they fail to disclose is that Tesla can list vehicles in their database as salvaged, even if the title is clean, if the vehicle was involved in an accident. Once Tesla has added a vehicle to its system as a salvage title, you will lose access to the supercharging network, maintenance by Tesla, and any manufacture warranties. To regain the ability to utilize those features, the vehicle needs to pass high voltage safety inspections at Tesla. They state the purpose is for the safety of the supercharger network, and their mechanics. The cost of this inspection is $2000. When I reached out to the taverna collection with this issue, the most GM Nick would do is send me the carfax so I could convince Tesla myself that it was actually a clean title. Talk about making somebody do your dirty work. The vehicle had been advertised as inspected with a clean title. NO disclosures were ever given to warn me of the issue. If the Taverna collection had contacted Tesla while inspecting the vehicle, this oversight may have never occurred. Ultimately I decided to return the car due to their lack of support with the issue. Nick stated he was sending a return confirmation to sign when I informed him. Instead, he actually emailed an NDA trying to silence me. Quite unusual for an honest dealership, isn't it? The vehicle was then picked up within 2 hours of me informing him, and I never received any type of breakdown of their shipping charges. Before speaking with Nick, customer service rep Alex Flynn informed me the return charges would be as follows: * $1100 for Shipping Costs * $1199 for Service and Inspection Fees * $699 for Electronic Registration This totals $2998, entitling me to a $3002 refund(I placed $6000 down on the car). However, as of now, I've only received my $500 deposit back. I also got a $200 check, which Nick canceled after I posted a review in March about my experience. He then called, and threatened me over the review, warning of legal and financial repercussions if I didn't remove it. After refusing to remove the review, Nick took things a step further, threatening me yet again by stating the title would be completed in my name, the financing WOULDN’T be cancelled, and the car would be sent to an impound lot where fees would accumulate. No reputable dealership or GM would resort to such tactics. Using Tesla's app, I tracked the car's return to the Taverna Collection, where it was re-listed without disclosure to the Tesla title status. It ultimately was sold a week and a half later, and shipped to a new owner in Connecticut. Nick is the most unprofessional GM I've ever dealt with. He's practically trying to TAKE money from me. Instead of handling such issues professionally, he prioritizes his dealership over its customers. Lastly, their contract includes an arbitration clause, meaning I can't sue them in court. Any disputes must be settled in Florida, giving them an advantage. Plus, if I lose in arbitration, I might have to cover their losses, further stacking the odds against me. This clause restricts your right to an unbiased decision and favors the Taverna Collection. Please keep my experience in mind when working with the Taverna Collection, or any of their other dealers, ie: Mitsubishi of Palm Beach

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
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5.0

Alon was great and nice.

Alon was great and nice. He tried to work with me to get into the car I wanted. Unfortunately we couldn’t get the terms right for me

5.0

Alon was great and nice.

Alon was great and nice. He tried to work with me to get into the car I wanted. Unfortunately we couldn’t get the terms right for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

This is a great company and my service was fantastic.

This is a great company and my service was fantastic. I am outta state and had to fully trust and depend on the honesty of the salesperson.

5.0

This is a great company and my service was fantastic.

This is a great company and my service was fantastic. I am outta state and had to fully trust and depend on the honesty of the salesperson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Edit.

Edit. I was contacted by a person named Alex. After they heard about the windshield, he contacted me and has helped me to get it replaced. I should have a new windshield in by the end of next week. Thank you Alex. I really appreciate your help.

5.0

Edit.

Edit. I was contacted by a person named Alex. After they heard about the windshield, he contacted me and has helped me to get it replaced. I should have a new windshield in by the end of next week. Thank you Alex. I really appreciate your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

I was given plenty of information and even sent a video

I was given plenty of information and even sent a video walk around. They helped me out on the price and took care of delivery and everything for me.

5.0

I was given plenty of information and even sent a video

I was given plenty of information and even sent a video walk around. They helped me out on the price and took care of delivery and everything for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Just bought a great Vehicle for the best price I could

Just bought a great Vehicle for the best price I could find in Florida this place is top-notch and provides excellent customer service to their customers. I would highly suggest them, and it was a pleasure working with Alon

5.0

Just bought a great Vehicle for the best price I could

Just bought a great Vehicle for the best price I could find in Florida this place is top-notch and provides excellent customer service to their customers. I would highly suggest them, and it was a pleasure working with Alon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Thanks to Vlad!

Thanks to Vlad! I was able to acquire another Supra! Thanks to you and the team. Fantastic dealership with excellent sales staff. It was a seamless out of state transaction.

5.0

Thanks to Vlad!

Thanks to Vlad! I was able to acquire another Supra! Thanks to you and the team. Fantastic dealership with excellent sales staff. It was a seamless out of state transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Amazing experience!

Amazing experience! Shola Peters was knowledgeable, patience, courteous, honest. Just awesome! Murat and Alfred were great too! Thank you!

5.0

Amazing experience!

Amazing experience! Shola Peters was knowledgeable, patience, courteous, honest. Just awesome! Murat and Alfred were great too! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Eddie was great and very informative.

Eddie was great and very informative. Good people here, Professional, knowledgeable & excellent customer service. Happy with my purchase.

5.0

Eddie was great and very informative.

Eddie was great and very informative. Good people here, Professional, knowledgeable & excellent customer service. Happy with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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1.0

Shipping broken cars.

Shipping broken cars. Recorded customer service saying they don’t have to be honest on the listings and customers pay when broken vehicles arrive or customers have to pay to send it back

1.0

Shipping broken cars.

Shipping broken cars. Recorded customer service saying they don’t have to be honest on the listings and customers pay when broken vehicles arrive or customers have to pay to send it back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
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