Taverna Infiniti North Miami

AVOID THIS DEALERSHIP! They offer attractive pricing but obscene fees like $2000+ for dealer processing and delivery. Their customer service is null and void once a sale is consummated. Promises are completely forgotten and everyone that works there seems to buy into that culture. Jeremy Mora- Initial salesman who went completely AWOL after the sale. Alon Kleiman-salesman promised a full tank of gas. Candice Williams, Office Manager who had the car delivered to my house without gas, without a second key, without temporary license tags and even without the 2 bolts to hold them! Nick Boustead, General Manager ignored my written letters but instructed Candice Williams to call me and offer $150 to appease my complaints. But of course, the check was never written! I tried to make this purchase a simple one but this dealership behaves much more like a typical “used car xxxxxxx!”

Tuve la suerte de comprar mi carro con Yunior Barrera y sinceramente fue una experiencia inolvidable. Desde el primer momento, el trato fue de otro nivel: profesionalismo, honestidad, transparencia y una atención que muy pocos te brindan hoy en día. No solo conseguí el carro que soñaba, sino que me sentí respaldado, guiado y 100% confiado durante todo el proceso. Todo estaba en orden, el carro impecable y el servicio al cliente fue simplemente PERFECTO. Yunior no solo vende carros, vende confianza, seguridad y felicidad sobre ruedas. ¡Gracias por tanto! Sin duda el mejor vendedor con el que he tratado. ¡RECOMENDADÍSIMO al 1000%! 🙌🚗💥

They are frauds,misrepresenting their vehicles and breaking laws that are set in place to prevent corrupt places like them.They're in violation of FDUTPA Florida consumer protection laws and misrepresentation of their vehicles. Tarvana needs to be shut down and legal action needs to be taken to protect the consumers. We found a great looking car on car gurus and sent great looking/sounding photos/videos/info. The car was shown to be in excellent condition the only fault they admitted to was a little stain on the drivers front seat and a broken cup holder that would be fixed.The videos/ pictures they sent looked to be in amazing condition.The sales rep,Victor said nothing els was wrong with it, it had a clean vin and aside from the stain and cup holder it was in great shape. We were excited to get our new family car and didn't anticipate any problems. Victor assured us the car would arrive within two weeks, it ended up being 6 weeks &we had to pay hundreds to rent a car for a couple of pre-planned road trips that Victor assured us we would have the car in time for. We did a trade in on our nice hybrid rav4, they picked it up from our house 3 weeks before we received their car.They failed to pay the payment on the car for a month and we were receiving late pay notices on it. we reached out multiple times &finally got through to them to pay off the car,they finally did but now Unfortunately we have also lost the money from our trade in value to them. It arrived 6 weeks late at 11:30pm on a Friday night,we couldn't see anything,at 8am the next day we &our 3 excited kids wanted to go see the new car, we were horrified. Within 5 mins of seeing it in light, we knew we were swindled by corrupt thieves. There were tiny rust specs all over the car,water stains on every seat,it was filthy inside & hundreds of ants crawling out of it!the back two hub caps were covered in rust, you can clearly see rust on the entire underside of the car. Inside was a big tear in a seat cover, rusted metal INSIDE the car, it's a bug infested rusted filthy disaster.we were appalled.no doubt there's water damage.We saw all of this clearly in the first 5 mins of looking at the car.They bold faced lied to us through calls, texts, videos, photos etc. the ONLY negative things they had told us were about the little stain on the front drivers side seat and the cracked cup holder they were having repaired. They completely operated under fraud in order to sell us this vehicle that we never would have otherwise bought, the vehicle was completely misrepresented to us, the car we were sold and the car we received were two completely different cars. They operated in deceptive business practices, flat out fraud, misrepresentation of the vehicle, omitting tons of pertinent information about the vehicle &it's condition to us. They violated Florida's consumer protection laws FDUTPA &others. I have doubts the videos and photos we were sent to us were even of the same car we received. There is so much wrong with this car that was purposely omitted and misrepresented for the sake of them selling it to an unsuspecting consumer. We contacted them immediately within the 1st hour of seeing the car in light, through text messages, emails and multiple phone calls (we couldn't get a hold of anyone). And are still trying to return the vehicle to them, we will not pay them another penny and expect to be refunded our money for the garbage they tried to sell us or we’ll have to get legal involvement. Stay far away from this dealership! Worst nightmare car experience ever! They send great photos/videos and send you a completely different car than what you think you’re getting. DO NOT DO ANY BUSINESS WITH TARVANA!!

Just bought a car from this place on May 22,2025. Wrapped up paper work and insurance so the car could be transported by the 30th. Sebastian was the sales associate and made promises about when the payment would be due after take delivery. It’s June 19. Sebastian doesn’t keep in touch and let me know when things can or will be shipped. Car still sitting in car lot. Made promises to make first payment since the car has been on a long pause, talked to manager and that a bold faced lie. Everything seemed good making the sell and that where this dealership stops. Once they have your money customer service is out the window. Since I signed documents this whole dealership and management leaves me with a bad feeling and taste in my mouth.

No Polestars available at this dealership location. Spoke with sales people prior to arriving and was not told that there were no Polestars available. Sales people seemed used to giving excuses and attempting to switch to selling over prices second hand Tesla's.

I dealt with Alex Roberts. Initially I have been happy with the service I’ve received from him. I was in a pinch for a new vehicle so went ahead with the sale, even though the finance guy completely lied to me about the numbers & said that if I declined the GAP insurance that I would be required to pay an additional $1400 (I believe was the number the finance guy told me). I’ve been primarily leasing vehicles for the last 21 years, never once put $ down, but I’m honestly in the worst financial shape I’ve ever been in as well. Regardless at no point in 21 years have I ever been told that if I decline the GAP insurance it would effect the sales price of the vehicle. I know enough to know I have 30 days to cancel it for a full refund so that’s what I planned on doing. I took extensive notes when the finance guy reached out to me to tell me the exact #’s of the deal. The sale price for the vehicle, final price after taxes & fees as well as the monthly payment. When he sent over the contract I noticed the numbers weren’t aligning with what he told me were the final exact numbers prior when he called me. I called back into finance to discuss. He told me he didn’t know where I came up with the final price after taxes & fees as he said he never told me the number I had written down literally to the penny. It’s not like I wrote a rounded out number, no way possible I just made up a random number when he was telling me them on the phone prior to sending me over the contract to sign. It was about a little over $1k difference but somehow the monthly payment amount was exactly the same as he told me over the phone prior. I felt sick to my stomach over him denying he told me the amount I wrote down, but since the monthly was the same and I was in such a tight spot I signed the contract. Felt extremely uneasy doing so, but clearly I did. Fast forward to receiving the Audi E-Tron which is an electric vehicle about 6 days after finalizing everything with them. The transport company, from FL & I live in OH, delivered the vehicle a day early. Once I signed for the vehicle I started it and immediately the “Low Battery” alert came on. I was annoyed but was like whatever I’ll just charge it now. Pull it into my garage, search everywhere for the charger & it’s nowhere! I called Alex & he didn’t answer but immediately called me back. Told me he would try to locate it the next day, which was ok as I don’t know if he was still at work or not and even if he was they were about to close. Didn’t hear anything back the next day, Friday the 13th, so at 3:16pm I texted him asking for an update. He replied Saturday the 14th at 10:15am that customer service would be reaching out to me to address the charger. After not receiving a call and knowing the dealership closed at 8pm I replied asking the hours customer service was open today (Saturday) and tomorrow (Sunday) at 5:20pm. I didn’t receive a response as of now. I’ve tried calling 13 times choosing the customer service option 2. I can’t get anyone to answer after 3 hours of calling. I decided to try calling and selecting the sales option 1. Apparently that directs it to one single salesman, didn’t catch his name. He disconnected me 2x after hearing I wanted to return my vehicle. Called 7x since and he refuses to answer now during the 39 mins I’ve continually called since. Serious issues with vehicle: 1 ~ No Charger when it’s an EV! 2 ~ Service Required alert on vehicle since 1st day. Clearly they didn’t service it. 3 ~ There is a problem with the charging port. 4 ~ The lights on the vehicle don’t work! Can’t drive it at night. There is a warning alert stating there is a malfunction! 5 ~ Manual release cord for the electric charger isn’t even attached to the battery! It’s loosely placed in the box it’s suppose to be on. Discovered after being on the phone with ChargePoint when couldn’t disconnect charger, which charging port is damaged prior to receiving! Numerous minor issues which no space to write

Car found on Car Gurus. Salesperson pleasant but completely lied about car condition. claimed "car had been to OEM dealer for once over and 100% good" - after 20 miles of driving about $7,000 of lights and errors turned on. "Tires are 50%" - and were in actuality so bald that they did not pass state inspection. Car arrived with no temp tags no title - delivery person could not even come to my house. 37 days later I still have no title despite Florida law requiring title in 30. We agreed on a price over the phone and contract arrived rounded up $100. real sleazeballs at this place. BBB rating of one star as well so the rating on this site is clearly managed by the dealer. Avoid at all costs

They are liars and cheats heed the warning DO NOT buy from these lying underhanded thieves don't believe the 7-day guarantee bull crap That's a lie too.... They will screw you You have been warned spend your money somewhere else.

Warning: Please Read Before Purchasing a Car Early last month, I was in the market for a new vehicle. I found a car I liked on CarGurus and reached out to the dealer. Before doing so, I conducted thorough research to find the exact make and model I wanted within my specific price range. When I found this car, I was very pleased. The only concern was that it was out of state. After contacting the dealer through CarGurus, I was quickly reached out to by several representatives from the dealership. Ultimately, I dealt with JC Ricardo. JC and I spoke multiple times over several days, and I decided to purchase the car. We agreed on the down payment, and JC sent me all the necessary paperwork. I signed everything and sent the down payment on the Friday of that week. The dealership assured me the car would be shipped shortly after receiving my payment. However, it was not shipped until the following Tuesday. During this delay, I contacted JC to express my frustration, as I had planned to return my rental car earlier. JC assured me that due to the shipping delay, the dealership would reimburse me $250 for my rental car fees. He also mentioned that someone named Barbie from finance would reach out to me. I acknowledged this and waited. Once the car was shipped, I contacted the delivery driver to get an estimated delivery date and time, so I could be home to receive it. During our conversation, he informed me that the battery on the car was dead. He explained that the dealership staff was aware of this because they had to jump-start the car to get it onto the shipping truck. The driver appeared concerned because he realized I was unaware of this issue. Immediately after speaking with the driver, I called JC with my concerns. He confirmed that the battery was dead because the car had been sitting on the showroom floor and not driven. He assured me not to worry, stating he would ensure the issue was resolved before I received the car. He asked me to notify him once I had taken delivery. A few days later, the car was finally delivered. It had to be jump-started just to be driven off the truck. I drove it home but was unable to use the car for the next five days. Upon receipt, I contacted JC Ricardo again, but that’s when he began to ghost me. Not only did JC stop returning my calls, but everyone else at the dealership did the same. To this day, no one from the dealership has contacted me regarding my reimbursement for the rental car or the battery replacement I had to pay for. Please, do yourself a favor and avoid doing business with this dealership. Especially JC Ricardo—he is not trustworthy, and his lack of accountability ended up costing me additional money in the end.

Next Steps Should I not receive a satisfactory response or settlement offer within ten (10) business days of this letter, I will be forced to pursue the following: • Filing formal complaints with the Consumer Financial Protection Bureau, Federal Trade Commission, State Attorney General, and Better Business Bureau • Reporting improper lending and duplicate loan activity to credit bureaus • Initiating small claims litigation and/or legal proceedings for damages I have comprehensive documentation of this matter, including call logs, email correspondence, video records, witness statements, and supporting financial data. This situation has caused undue emotional and financial stress, impacted my credit, jeopardized my employment, and violated my rights as a consumer. I am seeking resolution, not conflict, and urge you to respond with integrity and urgency.