Taverna INFINITI North Miami

Be careful going to the dealership, they were able to get me in a car even with my situation. They do not offer the proper coverages, they force you to get a maintenance plan in order to finance a vehicle. If you say you don’t want the maintenance plan they will pull your financing. My sales person was Ramsey. He was good at first even left reviews once I bought the vehicle never heard from him again treated terribly. Finance team, Alex and JC terrible sketchy no integrity just all around terrible dealership, especially the financing ask. I asked about when the last time the vehicle was serviced. Receive a call from the Service advisor management not sure Rebecca she was uncertain of when the vehicle was serviced. They tell you after 60 days you can cancel the maintenance plan which is $3100. And if you wanna speak someone in management, it’s impossible. Please be aware of going to this dealership. Terrible customer service..

Be careful going to this dealership, they were able to get me in a car but they don't offer proper coverage, they force you to get maintenance. My sales rep was cool I even messaged Matt in this video that Ramsey was good, until I bought the car, Alex and JC in finance is super sketchy. They don't have anv service records. And you need to speak to any management they are never available.I messed I own that. Regret buying from them. Service is not aware of any thing, customer service is terrible I called I have been hung up on several times.

I am very disappointed with my experience at Taverna INFINITI. I purchased my vehicle from this dealership and expected better customer service and support. After my vehicle was towed to the dealership, I was informed that a locksmith had to be called to make a key so the vehicle could be moved. Later, when my vehicle was inspected by BMW, damage involving the battery connection was discovered, and I am now dealing with a $1,900 repair issue. I had purchased a brand-new battery in May, and I am very concerned about how this situation was handled while my vehicle was in the care of others. I have been trying to get answers about what happened and who is responsible, but I feel like I have been left to deal with the problem on my own. I hope Taverna INFINITI takes this matter seriously, reviews the records of what happened while my vehicle was in their possession, and works toward a fair resolution. Customers deserve transparency, accountability, and respect after making a major purchase.

I had an excellent experience purchasing my 2019 BMW Z4 from Taverna INFINITI\. Martin made the entire process easy, fast, and stress\-free\. He was professional, knowledgeable, and took the time to answer all of my questions without any pressure\. The price on the car was very fair, and I felt like I got a great deal\. The service was incredibly fast, and everything was handled efficiently from start to finish\. Martin also went above and beyond by helping me find insurance, which made the entire buying process even easier\. I was driving my new Z4 much sooner than I expected\. If you’re looking for a smooth car\-buying experience with honest service, competitive pricing, and someone who truly cares about his customers, I highly recommend asking for Martin at Taverna INFINITI\. Thank you for making my dream car purchase such a great experience\!

WARNING: FELONY ELDER EXPLOITATION & TITLE FRAUD (SEC ID: HO::~01585093~::HO) Review: This dealership is a predatory trap. They sold my 83-year-old aunt a 'Lemon' (Manufacturer Buyback) 2018 BMW 740i while intentionally perjuring themselves on Florida Title Form 82040 to hide its status. The 'deal' was a 10-hour nightmare of physical and mental exhaustion for a senior. They even charged a 'Delivery Fee' but forced us to drive the car illegally with NO LICENSE PLATE from Broward to Miami-Dade just to finish their paperwork. Braman BMW has since confirmed $31,107.96 in terminal mechanical failures. Management ('Matt') is now attempting 'good faith' gestures to buy our silence regarding the felony Title Washing scheme. We will not be silenced. I have factory logs proving they knew the car was failing months ago. If you value your family's safety and your money, STAY AWAY.

BEWARE: This dealership engaged in a predatory 'shady deal' involving my 83-year-old aunt. They charged a 'Delivery Fee' but instead forced us to drive an unregistered 2018 BMW 740i with NO LICENSE PLATE between their Plantation and North Miami locations. This was after a 10-hour ordeal of exhaustion. Braman BMW has since confirmed $31,107.96 in terminal defects that were hidden from us. Title Fraud and Elder Exploitation report filed: SEC TCR ID: HO::01585093. Do not trust this business.

I worked with JC, who was helpful and communicative up until I signed. After the sale, responsiveness fell off significantly. The deal itself had real problems. A non-negotiable dealer fee and an electronic title fee — over $2,000 combined — were not reflected in the advertised price and only appeared at signing. The advertised discounts were conditioned on using the dealership's Chase Auto Finance rather than paying cash or financing with my own credit union, and I was told to pay the loan off a few months later because the dealership profits from helping originate it. As an out-of-state buyer I wasn't allowed to arrange transport myself; the QX80 was shipped open-carrier and arrived with a chipped windshield. I'd urge other buyers to confirm every fee and the transport arrangement in writing before signing. I worked with JC, who was helpful and communicative up until I signed. After the sale, responsiveness fell off significantly. The deal itself had real problems. A non-negotiable dealer fee and an electronic title fee — over $2,000 combined — were not reflected in the advertised price and only appeared at signing. The advertised discounts were conditioned on using the dealership's in-house financing rather than paying cash or financing elsewhere, and I was told to pay the loan off a few months later because the dealership profits from originating it. As an out-of-state buyer I wasn't allowed to arrange transport myself; the QX80 was shipped open-carrier and arrived with a chipped windshield. I'd urge other buyers to confirm every fee and the transport arrangement in writing before signing.

I SHOULD HAVE FOLLOWED MY GUT WHEN I READ THE REVIEWS BEFORE I PURCHASED MY JEEP. THEY ALL ARE RIGHT. PLEASE DO NOT PURCHASE ANYTHING FROM THEM. THEY LIE, THEY DON'T RETURN CALLS, AND THEY WILL SELL YOU CRAP. I PURCHASED A 2021 JEEP GLADIATOR. IT TOOK THEM A MONTH TO DELIVER IT WITH NO DRIVE-OUT TAG AND AN EMPTY TANK. THE TRUCK WAS NASTY ON THE INSIDE. 1 WEEK AFTER I GOT THE VEHICAL THE BRAKES WENT OUT AND THEY WOULD NOT PAY FOR IT. THEY SAID IT WAS SAFE TO CONTINUE TO DRIVE. THE TIRE HAD 4 LONG SCREWS STUCK INSIDE AND TOP ALL THAT OFF THEY TOLD ME THEY FIXED ALL THE RECALLS....................THEY LIED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NEVER NEVER NEVER!!! HAVE I SEEN SUCH HORRIBLE CUSTOMER SERVICE THIS IS A BUYER BEWARE.......................YOU HAVE BEEN WARNED. NOW IF YOU LIKE BEING MISTREATED AND GIVING YOUR MONEY AWAY THIS IS YOUR PLACE.

Relieved damaged car. Filed warranty refused to do anything. One year later out 8k cause its easier to self return then fix all they problems. Thanks for the crap car and bad credit from having to let them come get it

These xxxxxxxx should get a letter from the FTC. Total rip off. All the other reviews are spot on. Don’t buy from these turds.