The Taverna Collection

Worked with Kevin entirely over the phone on my purchase. He was personable, professional and helpful. Always returned phone calls/texts. Very easy process, no issues. Would consider buying a car from The Taverna Collection again. Thanks!

Bunch of crooks. Worst customer service. Before buying the car try to call several times with a problem. You will notice that they will block your phone. Will not respond to anything . DO NOT TRUST THESE THIEVES

I purchased a MINI Countryman from The Taverna Collection on October 23rd, and my experience has been nothing short of a nightmare. Living in Colorado, I had to rely on the dealership and their salesman as my eyes and ears. While they did provide lots of pictures and videos, and I initially thought I was getting a great deal, it quickly became clear that something was seriously wrong with the car. The transmission has a major issue that will cost nearly $9,500 to fix. The car isn’t undriveable, but you have to be extremely gentle with it, sometimes skipping over 2nd gear because it pops out when coming off load. It's clear to me they knew about this issue—how could they not, especially if they drove the car at all? To make matters worse, this wasn't disclosed before the sale. The car also arrived with several glass chips in the windshield. While I have good insurance coverage for that, it’s just another indication of the lack of attention to detail. However, the worst part of this entire experience has been the complete lack of communication post-sale. I’ve been waiting for over 2 months now for my title, registration, and hard plates. I was told on November 5th that it would take 10-14 business days once I returned the paperwork (which I did on November 6th). Fast forward to January 6th—still nothing. My temporary tags expired at the end of December, and despite my constant attempts to contact them via email (8 times) and text (13 times), no one has responded adequately. I was given a brief response from my salesman, but he hasn’t followed up since. It's incredibly frustrating to be ignored repeatedly by a dealership that should be providing basic customer service. I have contacted five different people at the dealership and received no timely response, or in some cases, no response at all. The total lack of communication and follow-through is beyond unprofessional. I wish I could go back in time and avoid this dealership. My experience has been a complete disappointment, and I will never recommend them to anyone.

Warning to out of State internet buyers to make sure u READ Many of the 1 star reviews about Taverna not sending Title’s. This place preys on internet buyers and that’s how they stay in business. You’ll be very sorry if u buy anything no matter how Nice the photos look. Do yourself and your wallet a favor and don’t even inquire about a car. All these 1 star reviews r there for a reason.

Purchased a vehicle, paid in full, and still do not have title. F this dealership. Litigation will probably be the only way.

Awesome buying experience with Jan Carlos! My vehicle was delivered quickly. They took great care of my purchase. I love the car!!! I took it to have it inspected by a reputable dealership. They told me that it’s a good car with no issues found at all. This was my first online purchase, and I was so hesitant at first. I’m so glad everything worked out in my favor. They sold me a great car!

Still waiting for a refund of my deposit over two weeks. They are in contact with you multiple times a day until they have your money then NO ONE will return any of your messages.

I DO NOT RECOMMEND! SCAM! SELLS BAD CARS! First of all, as soon as I sat in the car, the check engine light came on.—an engine problem costing approximately $2,500. (I went to a mechanic to check) Unfortunately, this issue was evident as the check engine light was already on at delivery time, which they denied. It’s essential to understand that purchasing a car online requires trust, particularly when acceptance is sight-unseen. Yet, the customer service department's response suggested a disconnect, advising me to "READ WHAT I SIGN NEXT TIME". I was also surprised to learn about the financial implications of returning the car. It was not made clear initially that returning a vehicle within their 5 day return policy would be $2500!,Again, I literally just satin the car, hadnt gone anywhere yet. Based on my experience, here is a piece of advice for future customers: Consider restarting the vehicle multiple times before finalizing your purchase to ensure any persistent issues reappear.This way, if they ckear your codes like they did to me, you will see what they cleared by the time you restart the car 4x. Though the company did offer a partial remedy of $500 and requested me to sign a NDA for this compensation, I delcine the $500 just so that I could warn people about them. DO NOT SHOP HERE. For transparency and to assist others in their purchasing decisions, I felt it necessary to share these observations. Moving forward, a detailed review and clear HONEST communication from both parties are crucial to avoid similar situations.

HAWKINS TANG is a liar said i would have new tires or they would put good ones on there and they were almost bald, stopped answering calls after selling car and lying about shipping date twice, car is good overall wouldn’t do business again though shady company. Don’t buy from HAWKINS TANG!!!!

Nice cars. Loose on advertising and I have been waiting for over 2 months for title.