Black Tie Auto Group

Finally found both a great dealer and a great car after an exhaustive search..no one I know finds car shopping a very fun time..but black tie was amazingly easy to work with ..no pressure ,bait/switch tactics ..above and beyond..added new brakes tires battery without question..along with escort to car rental to drop my car You guys rock

Drove there 2.5 hours for a truck. Brought my own finance and trade in. Once I got there was told that they know the truck needed a steering gear box and that they would send it since they had ordered the part that day, so I completed the deal and went on my way. That’s when the trouble started, for once the gear box completely gave out so the vehicle had to be towed to a repair shop and was inform that it needed that part and also the inspection was due. Well the list is as follow. 1. Steering gear box. $672 2. Exhaust needed a muffler and tail pipe $350 3. Front axle u joint driver side. $125 4. The emissions were unplugged and deleted making a check engine light come on. $ 780 5. Front and rear brakes front pads are at below min and rear needs rotor and pads. $645 I have called and tried to reach them but no one ever answered finally I called from a different number and spoke to someone and he was to get back to me. That was last Saturday and no call back. Contacted an attorney and following up with the state of they don’t stand behind this. Stay away fro black tie auto. Friendly but not too honest.

Shady but helpful hense why I gave a 2 star instead of a 1 ! It started at the beginning acquiring about the subaru I was interested In rj asked me how much I was looking to put down I said I have 4k in my savings but I don't want to spend all of it bc that's all I have In my savings then I go down to the dealership to do the paperwork and give him a down-payment we never discussed what the down-payment would be he to me I would need to bring 3,500 with me along with my insurance card and my lisens ! I said why 3,500 and he said that what we agreed on !? He said well u said 4k but I knocked it down to 3,500 for u ! But again we never discussed a number he just decided the down-payment himself without letting me negotiate a down-payment and have a say in it ! So that was the first problem then when it comes to giving him the 3,500 I was having issues with my bank and personal issues were I couldn't give him the money the next day which I let him know. Then the other day I went to get gas and my card got declined so i went to my bank and found out that they took money out of my account without asking/ telling/ warning me ! As far as I know u need someone's permission to take there money and if u take it without there knowledge thats stealing ! Last issue I had was a couple data ago I was driving and hurd a weird vibrating and stretching noise so I take it to my mechanic and let's just say my bill was close to $500 fixing everything that was wrong with it ! Oh and i forgot to mention yesterday I came across another issue the AC on the driver side dosnt work but the AC on the passenger side does ! So needless to say I was pissed off ! But, they were able to approve me and I was able to drive the car home that day within 30m that's the only good thing about them is that they will approve u fast ! I'm not a liar and i am a honest person so thought I'd throw that out there to give them credit were it was needed hense the 2 star rating instead of 1 !!!

My husband and I found my dream car online... Unfortunately, it was 7 hours away from where we live. We called Ronnie at Black Tie Auto to inquire about the car, and he told us he would be ready and waiting for us when we arrived... Ronnie greeted us outside, when we arrived. He took us right to the car, which he had waiting inside, all cleaned up for us. He allowed us to test drive the car by ourselves (which was MUCH nicer than the dealer we met at Myers Chrysler Jeep Dodge RAM in Bellevue, OH, where we test drove an almost identical car, but it was not as nice and overpriced... In comparing the two dealerships, there is no comparison). Ronnie and his co-workers were all very PERSONABLE and friendly. My husband and I felt comfortable working with them and we did not feel pressured to buy. We test drove the car on a Saturday, and then we came back on a Wednesday to buy the car. Ronnie was going to pick us up from a nearby airport to bring us to the dealership, but the weather turned and we had to make an emergency landing. Ronnie, who was already waiting for us at the airport, instead, drove back to the dealership and waited for us to drive another 2 hours in a rental car, arriving a half hour after Black Tie Auto normally closed. Needless to say, Ronnie was VERY accommodating to us. The car was BEAUTIFUL, he threw on a new set of tires, and he also gave us a warranty. With the car already being set at a VERY reasonable price, and having all the extras thrown in, it was a very easy decision to go with Black Tie Auto. With absolutely NO prior knowledge of this place (kind of a scary thought, actually, when driving 7 HOURS one way for a shot in the dark), I can very honestly tell you that I am so glad we took a leap of faith. The car is GREAT! We absolutely LOVE IT, and these guys definitely EARNED our business. Thank you all so much!! :)