All in One Auto Group

Reviews

1.5 out of 5 1.5
21 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 4, 2018

    I've been looking for a new (to me) car for a few weeks. After a couple of very costly bad experiences buying a used car about 10 years ago, I'm... very careful now about doing my research on the car and the seller. I always have my mechanic check cars I'm interested in, and if a seller doesn't agree to that I walk away. On Wednesday, July 25, 2018, I found a pristine 2003 Nissan Xterra with 106K miles at All in 1 Auto Group in Chantilly, VA. The vehicle was is great shape and drove well, but the Carfax didn't show a service history, and the dealer didn't have any information on it, particularly whether the timing chain had been replaced. That's a $1,000 repair, and could be deal breaker, so I asked if I could take it to my mechanic to have it checked out, and they agreed. I made arrangements for him to look at it the following Monday, July 30. I chose not to leave a deposit, and was warned that the car could sell over the weekend. I was fine with that, and asked that they call me if the car did sell, since I lived an hour away, and they agreed. On Saturday the 28th a salesman named Isaac called me asking if I was still interested in the vehicle. I said I was and was planning to pick it up Monday for my mechanic to check it out. I arrived at the dealer Monday morning when they opened to pick up the Xterra. The salesman who greeted me told me that he had sold the car Friday, the day before his colleague called me inquiring about my interest in the vehicle! They didn't have the courtesy to call me Friday, as agreed, to let me know and save me an hour-long drive to get there. Car dealers, particularly used car dealers, rely largely on word-of-mouth advertising for their business. I will never go there again, and will be warning my friends not to go there as well. If they treat potential customers this way, how do they treat the people who have bought cars from them and have issues?

    1.0 out of 5
    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 30, 2018

    I've been looking for a new (to me) car for a few weeks. After a couple of very costly bad experiences buying a used car about 10 years ago, I'm... very careful now about doing my research on the car and the seller. I always have my mechanic check cars I'm interested in, and if a seller doesn't agree to that I walk away. On Wednesday, July 25, 2018, I found a pristine 2003 Nissan Xterra with 106K miles at All in 1 Auto Group in Chantilly, VA. The vehicle was is great shape and drove well, but the Carfax didn't show a service history, and the dealer didn't have any information on it, particularly whether the timing chain had been replaced. That's a $1,000 repair, and could be deal breaker, so I asked if I could take it to my mechanic to have it checked out, and they agreed. I made arrangements for him to look at it the following Monday, July 30. I chose not to leave a deposit, and was warned that the car could sell over the weekend. I was fine with that, and asked that they call me if the car did sell, since I lived an hour away, and they agreed. On Saturday the 28th a salesman named Isaac called me asking if I was still interested in the vehicle. I said I was and was planning to pick it up Monday for my mechanic to check it out. I arrived at the dealer Monday morning when they opened to pick up the Xterra. The salesman who greeted me told me that he had sold the car Friday, the day before his colleague called me inquiring about my interest in the vehicle! They didn't have the courtesy to call me Friday, as agreed, to let me know and save me an hour-long drive to get there. Car dealers, particularly used car dealers, rely largely on word-of-mouth advertising for their business. I will never go there again, and will be warning my friends not to go there as well. If they treat potential customers this way, how do they treat the people who have bought cars from them and have issues?

    1.0 out of 5
    Customer Service
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    Quality of Repair
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    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 8, 2012

    I also drove from another state to purchase a BMW. As most people, I had a defined budget and an expectation of good quality for my money. Haroon Gharzai... exceeded both of my expectations. I highly recommend this dealership to anyone shopping for a superior customer expierence and a quality automobile. I had reservations of going to a dealership that only deals in "used cars", but Haroon has changed my perception. He has earned my loyalty and buisness. Don't take unecessary chances, this dealership delivers!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    October 9, 2017

    Be very careful. Discussed a supposed Prius 5, which was a Prius 4 at best, with Aaron who repeatedly said it was a 5 and would not find such a deal for... one anywhere. Original purchase documents were in the glove compartment which was a give away. I didn't bother discussing with him, because I didn't want to waste my time.

    2.0 out of 5
    Customer Service
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    2.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 4.0 out of 5
    April 26, 2017

    I worked with Robert when I went in to buy my new (used, but new to me) car. I am in love with my new car!! He was very easy to work with when negotiating... and asking questions about it. He valued making sure I left satisfied. I live in Maryland and had to get it Maryland state inspected, which is a much more challenging feat than it is in Virginia, and when it wound up failing because of two small issues he fixed them for me and was very helpful.

    5.0 out of 5
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    2.0 out of 5
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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 1, 2017

    The buying process was relatively easy, but not at all worth it after what I went through afterward. I did not receive my tags within the 30 days of purchasing... the vehicle. I was told that the DMV had registered my vehicle under someone else's name. After some research of my own, it was pretty clear this was an error on the side of All in One, not the DMV. I was told in multiple occasions that the error was fixed and my plates should be in "any day" when in fact, nothing had been done to correct the error. I started to read reviews on this company and saw that several others had experienced similar treatment: plates not received within 30 days, difficulty in working with the auto group and deception. I was forced to contact the Motor Vehicle Dealer Board (MVDB) for help because it was clear my calls to All in One were going no where. Once MVDB contacted All in One themselves, all the sudden the error was fixed and the plates were in. I found it strange that if this error could have been fixed so quickly, why wasnt it fixed immediately upon discovering the mistake? Why did it take 9 days, countless phone calls, and a call from the MVDB? I love my car, but I will never recommend this place to anyone else.

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    Customer Service
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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    December 23, 2016

    bought a car in October, still have no plates my sales person takes days to respond to my emails. am very frustrated with this dealership and their lack... of business etiquette

    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    March 10, 2016

    A very friendly family business. I kinda loved the experience I had there. I would definitely recommend them to a friend.

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 16, 2016

    I originally wrote the report below. I am happy and very satisfied with the All in One group and their actions to resolve the Title dispute. Great Dealership... and would request my original comments be removed. Great Experience! Not a Good experience by Steve Miller from Leesburg VA | December 8, 2015 Back on October 17th we purchased a 2007 PT Cruiser from you. I have not received the Title for the car yet and I have not received my plates and updated registration. We still have another week before the 2nd temporary plates and registration expire. Buying experience was great. The company getting me a title to complete the transfer of the car has been very disappointing and due to this I cannot recommend working with this dealership. Steve Miller Read more at http://www.cars.com/dealers/209870/all-in-one-auto-group/reviews/#kkLeTiaIWqiBIESy.99

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 7, 2016

    After shopping around for a car for weeks I came across All in 1 in Chantilly, VA. I emailed them via Cars.com got a fast response. I could only check... out the car on Sunday they opened the Dealership to accommodate my needs. The dealers were very nice and help and I felt no pressure. I ended up buying a car from them knock on wood still driving great with no issues. I would recommend this family dealer they take of your needs. Purchased 2010 Honda Civic

    5.0 out of 5
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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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