Hendrick Chrysler Dodge Jeep Ram FIAT of Concord

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Reviews

4.7
(349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Chrysler Dodge Jeep Ram FIAT of Concord from DealerRater.

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5.0

Seamless Process

I have never had a car selling and buying experience go as smoothly as it did here. Austin and his finance team made trading in my lease a dream and financing my next car was absolutely seamless. I would recommend this team and this location to anyone that is looking to purchase their next car. You will not be led astray!!!!! Thank you all again.

Dealer response

Hello Jennifer, congratulations on the purchase of your new vehicle! It's experiences like yours that really keep us motivated! Your kind words for Austin and our team and your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

1.0

Worst experience ever.

Don’t waste your time coming to this dealership. We spoke to a very kind Krista and sent pictures of our trade. Was told we had to come in so they could view our trade and us look at the vehicle we were interested in and we planned for the next morning and scheduled an appt (we live 2 hours away). Upon arrival, we were greeted by a very kind, Miguel who said he needed our license and they would pull the vehicle around. Krista was aware we were driving 2 hours and even confirmed our appt the morning of. Once we sit down we are then informed by Miguel that the vehicle is suddenly no longer available as they lent it out for someone having service but if we purchased it they would deliver. Not viewing the vehicle you are signing papers on seems absurd. He then offered to have his manager speak to us. Immediately, this manager had a terrible attitude telling us well we can go to the airport and “look at it and this happens as people need cars when theirs is having service”. If a car is parked at an airport, why can’t that vehicle be swapped out with another rental and sold to us? This whole scenario seems scripted as though they are trying to put pressure on you to either purchase another vehicle or something else bizarre is going on. We left due in entirety to this “manager’s” attitude to their own issue.

Dealer response

Thank you for taking the time to review our dealership. I'm sorry to hear that your experience was not what we expect to deliver for our guests. At your earliest convenience, please reach out to our General Sales Manager, David at 704-456-3000 to discuss your experience.

5.0

Excellent Service

Tom Defao in service was absolutely amazing. No complaints. Got my car in with out an appointment, got me in a rental, and resolved the problem quickly.

Dealer response

Hello Brittney, we're glad you had such a wonderful experience with us! Thank you again for letting our team know how we did! We appreciate you being a part of our Hendrick CDJRF of Concord family. Take care!

5.0

Service

Very satisfied with the service . Tom S was super helpful even offered to get me an Uber. Very happy with their service. Also Miguel when over and beyond to help me

Dealer response

Hello Monica, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

5.0

Arian

Went there without an appointment and was able to have Inspection done at dealership amidst shortage of staff

Dealer response

Thanks so much Arian! We look forward to working with you again.

5.0

Service

Wonderful service, employees, and location. I would recommend to others.

Dealer response

Hello Kate, we're glad you had such a wonderful experience with us! Thank you again for letting our team know how we did! We appreciate you being a part of our Hendrick CDJRF of Concord family. Take care!

5.0

Hendrick concord

Great service and Thomas kept me up to date on how long it would take.

Dealer response

Michael, we are so pleased you enjoyed your visit to Hendrick CDJRF of Concord! Please don't hesitate to reach out if there's anything additional we can do for you.

5.0

Ms. Jennifer

Great service! Will return, Kyle is a great guy! I always go to this location

Dealer response

Wonderful! Thanks so much for being a part of the Hendrick CDJRF of Concord family, Jennifer!

5.0

Go see Lee!

Lee Wells was my sales consultant and he was awesome! So helpful and he had my car gassed up and pulled around to the front for me before we even got there. Overall it was a great experience and I’m so happy with my new car!

Dealer response

Wonderful! Lee is such an awesome part of our team here at Hendrick CDJRF of Concord and we are so happy to hear about your excellent experience with him. If we can be of any assistance to you in the future, Elise, please don't hesitate to contact us.

5.0

Great!

Just purchased a Jeep from there. Had a great experience! Lee Wells was able to help me about and work with me to get a good deal. Would highly recommend Lee and Hendrick CDJR!

Dealer response

Hello Joshua, congratulations on the purchase of your new vehicle! It's experiences like yours that really keep us motivated! Your kind words for Lee and our team and your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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