Hendrick Chrysler Dodge Jeep Ram FIAT of Concord

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
956 lifetime reviews. Includes reviews of Hendrick Chrysler Dodge Jeep Ram FIAT of Concord from DealerRater.com

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  • 5.0 out of 5
    May 14, 2021

    Forrest Wilkins is the best salesman... very efficient, knowledgeable and reliable. Also Scott in finance was fun as well

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 13, 2021

    Rebecca was excellent! She made me wish I live in NC instead of VA, so they can be my regular dealership!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • January 31, 2017

    They came to my house of to finish the deal. I feel very good about my trade-in value, and I do this twice every 3 years.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Kevin-Thank you so much for taking the time to review our dealership. I'm so happy to hear that we were able to provide you with a great experience! ... Thank you for sharing and hope you enjoy your new vehicle!

  • 4.0 out of 5
    May 12, 2021

    I dropped my car off as soon as they opened on a Wednesday morning however didn't get my car back until Friday.... I had to pay for a rental for 2 days... when the service from them was already was costing me $945. The diagnostic was not done until Thursday (the next day). They called and said it was my radiator but the part has to come from another store so they wouldn't get it fixed that day. Friday morning around 11am they called and my vehicle was ready. I was suppose to head out of town Thursday evening but was unable to because my car b wasn't ready. However the customer service was great very nice but I wasn't pleased that day one my car wasn't even looked at, day 2 they didn't have the part and my trip was delayed to Friday. I only take my 392 scat pack to them for my oil change I have never taken it any place else but this time I was not happy about it taking 2 days to get my car fixed. My car is no longer over heating. Rebecca was very nice and professional. Other than that they have been great.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Shaketia, thanks so much for taking the time to share your recent experience with us and for providing us with some valued feedback to share with our ...team. We appreciate your understanding and patience and hope to see you again here at Hendrick CDJRF of Concord.

  • 5.0 out of 5
    May 2, 2021

    Paul was able to seal the deal on the perfect vehicle before I left for college. Beyond happy with my experience! We will absolutely be coming back here... for any new car needs.

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    Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

    Nick, thank you for taking the time to review our dealership and share your recent experience with us. Paul is a wonderful part of our team here at He...ndrick CDJRF of Concord and we are thrilled to hear that he was able to take such great care of you. If we can be of any assistance to you in the future, please do not hesitate to contact us

  • 5.0 out of 5
    April 28, 2021

    Purchasing a car from Paul was an easy process. He took care of everything, while working around our schedule and even hand delivered the car. We love... our new Kia Soul!

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    Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

    Thanks so much, Ryan! We appreciate you taking the time to leave us this feedback. We are honored to receive your 5 star review and thrilled to hear t...hat Paul delivered such a great experience. If we can be of any assistance in the future, please do not hesitate to contact us.

  • 1.0 out of 5
    March 18, 2021

    I bought a CPO 2019 Ram 2500 Diesel with 39K on the odometer form this stealership in good faith. Only to have the fuel filter light come on after I put... about 1,500 mile on it. How can this be, if the truck went through the BIG CPO inspection that you pay for in the CPO price?? The service rep even said it should be done and would take care of it if I was able to swing by in the next week, or two. That all was until I said that's a little hard to do, because I live in PA. I offered to take it to my local dealer and they could bill them, or even to send me the filters and I would do it. Nope, so I bought my own filters and did the service myself!! Then shortly later I notice the two areas they had painted are starting to show signs of the clear coat coming off!!! I called, emailed and get a lousy response and was told that's not their problem and that's work I want done above and beyond what they did. I said I just want the poor workmanship fixed! They gave the line if we don't have a record of the work done, but they would give $200 towards the repair, which costs $1,500 to have fixed, per the two estimates I sent them. I would never give this dealership a dime, or a minute of my time, especially being out of state. If anyone wants to see the proof, I'll forward my text and emails... just let me know!!

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    Does not recommend this dealer
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    Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

    Hi Ryan, thank you for taking the time to review our dealership. it is my understanding that you have been in contact with one of our Used Car Manager...s at the dealership regarding your concerns and they have made a good faith offer to assist. If you should choose to accept that offer or have any further questions, please reach out to Kristin Lents at (704) 456-3000.

  • 5.0 out of 5
    March 4, 2021

    Love you all Hendricks survive team Randy and Mike are the best ever friendly courteous these guys go above and beyond to assist thank u

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    Came in for service or repair
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    Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

    Hello Nateshmoore, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great ...day!

  • 5.0 out of 5
    March 2, 2021

    I had a small issue with my 2020 Charger. The psi in my tires would not return to 32 psi after some cold spells. Richmond helped me out by adding a little... air/nitrogen and I was good to go. It was late in the day, so I know everyone is tired. He was very nice. I appreciate the extra effort

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    Came in for service or repair
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    Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

    WillPower, thank you for taking the time to share your experience with us. We appreciate the opportunity and look forward to seeing you again here at ...Hendrick CDJRF of Concord.

  • 1.0 out of 5
    February 16, 2021

    After a $4000 repair bill check engine light is on. Take it back 3 before it's fixed. I feel like I was taken advantage of.

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    Does not recommend this dealer
    Came in for service or repair
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    Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

    Thank you for taking the time to review our dealership. We would like the opportunity to have your concerns addressed by our Service Director, Richmon...d. At your earliest convenience, please contact him at (704)456-3000. We look forward to hearing from you soon!

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