Berman Subaru of Chicago

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Berman Subaru of Chicago Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2012

Thank you for taking time to learn more about Berman Subaru of Chicago (formerly Mid City Subaru), the only top-rated Su

...

baru dealer serving Chicago. We have been proudly serving the Chicago community over 25 years as a proud member of Berman Auto Group. In that time, we've developed a business model that puts excellence, transparency, & respect at the forefront of our relationships with the community. Our Award-winning team, which include English, Spanish, & Polish speakers, is completely dedicated to providing the perfect experience for our customers. Our goal is to make sure you're completely satisfied from the moment you walk onto our lot.

"Backed By Berman"

Service

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
262 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 12, 2018

    Stay clear!! On 11/8/18 the service department drove my 2016 WRX through their service bay door. It caused serious damages to my car and their building.... (See photos). The dealership so far has agreed to fix the car, however the damages don’t end there. I’m a full time Uber driver and now unable to work because the loaner car they gave me to use doesn’t have a registration card with it. When I ask the GM, he told me they won’t give me one because I’ve hired an attorney. I have also under Illinois law, requested lost wages and the lost value in my vehicle from the wreck. They had denied the request! Per Illinois law I am entitled to lost wages and the lost value of my car. They have also refused to show me the camera footage of the accident. They claim the tech slipped on water with my car and it lunged forward, going sideways into the garage. When you see the photos you will see the car hit the garage nose first. At the end of the day, they treat their customers like garbage. They don’t care that I’m unable to work or pay my bills right now. They also left me sitting in the dealership from 11:30 am to 4:30 pm when they finally got up the courage to tell me they wrecked my car. STAY CLEAR!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 7, 2018

    i was helped by a gentleman named Xavier Miller. He was helpful by answering all my questions and getting my into a car i wanted at a reasonable price.... He helped my set up my phone and waze for the Subaru and gave me tips while driving/using a Subaru! Would highly recommend!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gage, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

  • December 15, 2014

    I just wanted to let you know how nice of an experience I had when I purchased my car from Mid City Subaru. In this day and age when bad news travels faster... than good news, I try to take it upon myself to acknowledge superior customer service. Adam Markiewicz was my sales person. He went above and beyond for me. The day before I purchased the car was the same day I saw the car online. Adam went outside with his personal cell phone and was my eyes and ears as he walked around the car describing to me in detail what he saw. He also started the car to insure me that there were no warning lights on and that it operated normally. I told Adam I wanted the car and he said he would hold it for me until I arrive. He assured me that he would be working when I arrived. I live in Kansas City, so I had to fly into Chicago. Adam advised me on the airport and requested me to contact him, on his personal cell phone, upon arrival. Next, he instructed me on how to get to the subway train, the cost and which station to get off. He then wanted me to contact him once I was off the train and he arrived within a few minutes to pick me up and take me to your dealership. He was so courteous. It was a cold day. He greeted me with a smile. He had the car warm and the passengers heated seat on, very nice! Great first impression! When we arrived at the dealership, I don’t think I ever touched the entrance or exit doors to the dealership as Adam always held the door open for me. When I first saw the car, it was spotless. He had told me the day before that he would have it washed and ready for me. He backed up his words. He then went over the functions of the vehicle and we went for a test drive. I was sold! I am so pleased with the courteous and professional service I received along with Adams honesty, the car was just as Adam described. If the rest of your staff is a courteous, thoughtful and pleasant to deal with as Adam Markiewicz, you are truly blessed. My entire purchase experience was very comfortable. It should be a happy experience when investing in a vehicle. Thank you Adam for making that happen.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you very much!

  • 5.0 out of 5
    September 13, 2018

    She was very knowledgeable on the service of my Subaru wrx sti. Exceptional service. Would love to do business again with her. Thank you Jessica for the... wonderful service experience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nv, thank you kindly for your feedback and review. Welcome to the Berman family!

  • 5.0 out of 5
    September 7, 2018

    Went into the dealership on a Friday, spoke to a saleswoman named Christina. She was very professional and helped us find what we needed with our growing... family. If you’re ever in need of a new/newer vehicle I would recommend going here and asking for Christina.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, thank you kindly for your feedback and review. Welcome to the Berman family!

  • 5.0 out of 5
    September 7, 2018

    Enjoyed purchasing my Subaru through Berman. Awesome staff and guided me every step of the way. They also answered any concerns or questions I had.Thank... you Berman Subaru!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    JesusD, thank you kindly for your feedback and review. Welcome to the Berman family!

  • 5.0 out of 5
    August 25, 2018

    I did not purchase our 2 Subarus at Berman, but I wish I had. I have had both Subarus we own serviced here and they are friendly and honest. I always thought... suburban dealerships were better than big city dealerships, but not anymore, this place is a class act. Next time I purchase, it will be here. And I will continue to service our vehicles right here.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Pauly, thank you kindly for your feedback and review. Welcome to the Berman family!

  • 5.0 out of 5
    July 29, 2018

    We are extremely happy with our purchase in Berman Subaru. We just purchased a brand new 2018 Forester Premium with our sales agent Jeannette and manager/finance... (jack of all trades), Glenn. My wife and I have been car shopping for weeks. We even traveled all the way to the suburbs late nights multiple times just to find better deals. Many other dealerships tried manipulating the prices and putting a lot of pressure in the car buying process. However, after all that, we found the best deal and experience Berman, which is ironically a few blocks away from us. Jeanette was personable, sincere, honest, knowledgeable and makes you feel at ease. By the time we entered the dealership, the attention to detail and well-preparedness of Jeannette made us feel comfortable. Our car was already washed and ready for a test drive. She was very patient and answered all our questions with a smile. You can tell who are those people who enjoy their job and also enjoys helping others to get the best deal. She was straightforward and clean cut. We never felt rushed. By the time we met Glenn, it gave us more confidence in the buying process. He was very knowledgeable, honest, patient and understanding. He explained our finance on point and benefits we can get. My wife is pregnant and they were both very considerate of her needs. You wouldn't feel like your being suffocated in a dealership. Would recommend this place to friends and family? Absolutely. If I can give them more stars than 5, I would. Would I buy again? Definitely! unfortunately, Subaru doesn't break or go bad easily.. so it'll be a long time. Overall, the best car buying experience for my wife and I. Thanks Jeannette!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Fred, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new Fore...ster and welcome to the Berman family!

  • 5.0 out of 5
    July 28, 2018

    Sold two cars to berman subaru due to the fact they have the best trade in value of any other dealer in the area. I had different plans and extra vehicles,... and I went to Mason Lies to see what they could give me. We were given very fair trade in values for both vehicles off the bat, and decided to sell them to Berman. The paperwork took no longer than 15 minutes. Mason is great, knowledgable, and very fair.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nick and George, thank you kindly for your feedback and review. Welcome to the Berman family!

  • 1.0 out of 5
    July 11, 2018

    Flew from FL to Chicago because Glenn Straight up lied to me about a 2007 Forester XT. I specifically asked if the car had anything more than minor scratches/dings,... he said no. I asked if it needed anything since I would be driving across the country with it, he said no. I get there and it is riddled with scratches, way more than even my 99 Subaru has, has 2 large scrapes that were clearly doctored in the photos, the power steering is going out, the front brakes needed to be changed 200 miles before, the turbo is on its way out, and best of all the ac did not work. Glenn claimed it worked before but as soon as we got in for a test drive he rolled his window down. They were banking on me buying the car simply because I had flown all that way. I got no apology and had to ask multiple times for my deposit back.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, Steven. Please contact General Sales Manager Dan D'Andrea who will be more than happy to address your concerns. He w...ill do his very best to resolve this situation to your satisfaction. Dan's direct phone number is 630-709-5193 and email ddandrea@berman.com.

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