Gwatney Buick GMC

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
22 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 18, 2019

    Everyone I communicated with and worked with were very courteous and knowledgeable regarding the car(s) I was interested in purchasing. This was a big... asset in helping me make the right decision!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, we're glad to hear you found our staff was so courteous and knowledgeable! We sincerely value your business and hope to see you again soon. Tak...e care!

  • 5.0 out of 5
    May 9, 2019

    Keith Covington was an excellent person to work with! He made my husband and I?s experience well worth it. I will recommend him and Gwatney GMC to everyone... I know! Keep Up the great work!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this great rating and review! We aim to provide a high standard of service and quality at all times, and are very pleased to hear that t...his has been the case on your visit. We really appreciate your recommendation! We hope to see you soon!

  • 4.0 out of 5
    April 29, 2019

    I was not happy I didn?t get the same service manager.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, and thank you for the positive rating! We will take your comments into consideration for future improvements. If you have any questions or conc...erns, please feel free to reach out to us directly. We hope to see you again soon!

  • 1.0 out of 5
    March 31, 2019

    The salesman was eager to tell us what we wanted to hear to get us to purchase. The service after the sale to take care of a few small items only happened... because I had to push them to follow thru on the pre-sale commitments. It was like I didn't matter after the sale was made. So disappointing for all the pre-sale hype. Not much chance of them selling me another vehicle.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, we regret to hear that you've had such a negative experience with us. We value our clients and your feedback, so we would appreciate the opport...unity to discuss your situation to try and regain your confidence back in our dealership. If you are willing, please contact our manager at (501) 859-0085 and we'll do our best to make this right. Take care.

  • 4.0 out of 5
    March 20, 2019

    I am always very satisfied with the customer service department at Gwatney. This trip was suppose to be an oil change and tire inspection only. I left... with four new tires. I was confused however, because I received a video of my visit and the guy stated that my tires were fine and advised that I keep rolling as long as I can. Then I received a call from the service dept advising that I get four new tires. It was said that all tires were worn and needed replacing. I am a single female with no knowledge of tires. I hope that by depleting my savings acct to purchase new tires that I was well advised and not taken advantage of.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

  • 5.0 out of 5
    March 1, 2019

    I was just getting my first oil change and tire rotation. All went well.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the review! We're happy to hear that you were satisfied with the service we provided. Have a nice day!

  • 5.0 out of 5
    January 16, 2019

    Had to have a head light replaced , which you had to take the full front end cap off to change it

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to ...us if there's anything more we can do!

  • 5.0 out of 5
    December 26, 2018

    Every time I have repairs done or general maintenance I am very pleased.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Wow, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by.... Have an awesome day!

  • 5.0 out of 5
    July 24, 2018

    Good visit and service of oil change and tire rotation, no problems! Enough said.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for the great review!

  • 5.0 out of 5
    May 21, 2018

    Great Customer Service as always when I visit - Thanks for taking us to lunch by shuttle and picking us up afterwards and by then car was ready. Always... service with a smile.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're glad to hear you always receive great customer service! We appreciate your business and look forward to seeing you again!

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