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Loyalty Volkswagen

(492 reviews)
2025 consumer dealer award
View 1 awards
2025 consumer dealer award

Reviews

(492 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Loyalty Volkswagen from DealerRater.

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Robert Wilson is always so kind and caring every time I

Robert Wilson is always so kind and caring every time I visit! His service is a 10/10 ⭐️

Robert Wilson is always so kind and caring every time I

Robert Wilson is always so kind and caring every time I visit! His service is a 10/10 ⭐️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Took Passat in for needed repair.

Took Passat in for needed repair. The work was performed in the time that I was told and at a fair price. Michale Altizer was very thorough in his work.

Took Passat in for needed repair.

Took Passat in for needed repair. The work was performed in the time that I was told and at a fair price. Michale Altizer was very thorough in his work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We appreciate your positive review and we are so glad that Michale got your automotive needs thoroughly resolved. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

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Mike was super helpful getting me in and out in a timely

Mike was super helpful getting me in and out in a timely manner as well as taking the time to make sure I understood everything thing that was done to my Atlas

Mike was super helpful getting me in and out in a timely

Mike was super helpful getting me in and out in a timely manner as well as taking the time to make sure I understood everything thing that was done to my Atlas

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Stuart, thank you for your positive review! Offering quality and efficient service is so important to us, and we are glad that Mike provided you with nothing less. It is our pleasure to serve you and your automotive needs in anyway possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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Kudos to D.

Kudos to D.A. Davenport for working with us on leasing our new VW Tiguan. Customer service was excellent!! He had great knowledge of the vehicles and made very good recommendations. He was patient and took time to explain all of the vehicle’s features.

Kudos to D.

Kudos to D.A. Davenport for working with us on leasing our new VW Tiguan. Customer service was excellent!! He had great knowledge of the vehicles and made very good recommendations. He was patient and took time to explain all of the vehicle’s features.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your excellent review! We are thrilled that DA provided you with top-notch service. We greatly appreciate the opportunity to work with you. On behalf of the entire team- congratulations on your new Volkswagen Tiguan!

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From the minute we arrived at the dealership we were

From the minute we arrived at the dealership we were greeted with a smile from Brandon Delano, and it only got better after that. I would recommend Loyalty to anybody who what’s to be treated with respect, and taken seriously about purchasing a car.

From the minute we arrived at the dealership we were

From the minute we arrived at the dealership we were greeted with a smile from Brandon Delano, and it only got better after that. I would recommend Loyalty to anybody who what’s to be treated with respect, and taken seriously about purchasing a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Mark, thank you for your excellent review! We are so glad that Brandon provided you with the A+ service that you deserve and we are honored to have earned your kind recommendation. We hope for an opportunity to work with you again. Safe travels!

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Michele Altizer was great to work with and will visit him

Michele Altizer was great to work with and will visit him again at Loyalty VW

Michele Altizer was great to work with and will visit him

Michele Altizer was great to work with and will visit him again at Loyalty VW

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us. We are happy to hear that Michale provided you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!

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Michale Altizer, my Service Manager, gave me great

Michale Altizer, my Service Manager, gave me great service with friendliness and professionalism. Accurate estimate, timely work. I drive 35 minutes to Loyalty because I like working with Michale.

Michale Altizer, my Service Manager, gave me great

Michale Altizer, my Service Manager, gave me great service with friendliness and professionalism. Accurate estimate, timely work. I drive 35 minutes to Loyalty because I like working with Michale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mike, thank you for sharing your positive experience with us. Providing quality and efficient service is so important to us, and we are glad that Michale's efforts consistently meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs!

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Mr. Altizer took good care of me very professional left

Mr. Altizer took good care of me very professional left content keep up the good work

Mr. Altizer took good care of me very professional left

Mr. Altizer took good care of me very professional left content keep up the good work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving Michale this positive review! He will be delighted to hear of your kind words. If there is ever anything more that he and the team may help you with, please do not hesitate to reach out.

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My wife and I purchased a 2025 Atlas Cross Sport from

My wife and I purchased a 2025 Atlas Cross Sport from loyalty and were very happy with the experience. Brandon Delano was excellent and incredibly helpful presenting the options available to us. If you are in the market for a new car I highly recommend Brandon Delano at loyalty VW.

My wife and I purchased a 2025 Atlas Cross Sport from

My wife and I purchased a 2025 Atlas Cross Sport from loyalty and were very happy with the experience. Brandon Delano was excellent and incredibly helpful presenting the options available to us. If you are in the market for a new car I highly recommend Brandon Delano at loyalty VW.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for leaving Brandon this positive review and recommendation! We are so appreciative of the opportunity to work with you, and we are glad that Brandon provided you and your wife with a top-notch experience. It is our pleasure to assist you in any way possible. We warmly congratulate you both on your new Atlas Cross Sport- on behalf of the entire team!

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I went to Loyalty to get my lights panel back in order

I went to Loyalty to get my lights panel back in order after getting a new battery from someone else. I asked them to perform another job on my car that came to their attention.. They had brought my out, without performing the job on the car.. They took my car back in. They charged me. But who to say if they worked on it .

I went to Loyalty to get my lights panel back in order

I went to Loyalty to get my lights panel back in order after getting a new battery from someone else. I asked them to perform another job on my car that came to their attention.. They had brought my out, without performing the job on the car.. They took my car back in. They charged me. But who to say if they worked on it .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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