Reviews
We have been Mini owners for over 10 years and have both purchased and had our vehicles maintained at Mini of Marin - the staff is friendly, attentive and helpful; the service is impeccable!
We have been Mini owners for over 10 years and have both purchased and had our vehicles maintained at Mini of Marin - the staff is friendly, attentive and helpful; the service is impeccable!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in MINI of Marin. We appreciate your kind words about our team and service.
Great team at Mini of Marin, especially Tess Smart! And Orlando is the best service director.
Great team at Mini of Marin, especially Tess Smart! And Orlando is the best service director.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recognizing our team at MINI of Marin. We appreciate your feedback.
Courteous, efficient and friendly staff. Great service experience. I depend on their expertise to keep my 2021 Mini in optimal driving shape!
Courteous, efficient and friendly staff. Great service experience. I depend on their expertise to keep my 2021 Mini in optimal driving shape!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting MINI of Marin to care for your 2021 Mini. We appreciate your kind words about our team.
Basically I have a Mini because I love the service so much. Very helpful even when I stop by unexpectedly. I have an extended service warranty. It's great, I don't worry so much about the cost each time I'm there for a service.
Basically I have a Mini because I love the service so much. Very helpful even when I stop by unexpectedly. I have an extended service warranty. It's great, I don't worry so much about the cost each time I'm there for a service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about our service and warranty. We're glad to hear you feel supported during your visits. MINI of Marin appreciates your loyalty.
I live in SF, but I have been going to MINI of Marin for over 10 years despite the hefty bridge tolls and the longer drive. Why? Because I LOVE them. “Love” may sound like a strange word to use for a car service shop, right? But every time I go there, seeing Orlando and Heidi, and sometimes saying hello to my master technician Michael L. and also watching him examine my car on video, genuinely gave me joy. Orlando and Heidi somehow turn what is usually a boring, sometimes dreadful chore into a pleasant experience. Plus, there is always a new car for me to drive home while mine is in the shop. Often times drving a new loaner car results with a new car buying on my end. Why not! So I can go back to those guys in Mini of Marin So yes, I really do love the people at MINI of Marin.
I live in SF, but I have been going to MINI of Marin for over 10 years despite the hefty bridge tolls and the longer drive. Why? Because I LOVE them. “Love” may sound like a strange word to use for a car service shop, right? But every time I go there, seeing Orlando and Heidi, and sometimes saying hello to my master technician Michael L. and also watching him examine my car on video, genuinely gave me joy. Orlando and Heidi somehow turn what is usually a boring, sometimes dreadful chore into a pleasant experience. Plus, there is always a new car for me to drive home while mine is in the shop. Often times drving a new loaner car results with a new car buying on my end. Why not! So I can go back to those guys in Mini of Marin So yes, I really do love the people at MINI of Marin.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and kind words about our team at MINI of Marin. We appreciate you choosing us despite the distance. Your feedback means a lot.
The sales staff was very hospitable, patient and did not pressure me to buy. Of course, I bought the car.
The sales staff was very hospitable, patient and did not pressure me to buy. Of course, I bought the car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience. Our team at MINI of Marin aims to provide a comfortable buying process. We appreciate your business.
These folks are happy at their jobs. Kind of unusual these days. Competent and cheerful and friendly—quick to smile and laugh. Makes the necessary car checkups that much less of a dreaded errand and more of a happy experience.
These folks are happy at their jobs. Kind of unusual these days. Competent and cheerful and friendly—quick to smile and laugh. Makes the necessary car checkups that much less of a dreaded errand and more of a happy experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our team's approach at MINI of Marin. We're glad the service made your visit more pleasant. Your feedback is appreciated.
Very friendly professional dealership. Straight uppurchase and excellent follow up on operation of and satisfaction with the vehicle.
Very friendly professional dealership. Straight uppurchase and excellent follow up on operation of and satisfaction with the vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We're glad to hear our team was professional and helpful. MINI of Marin appreciates your feedback.
Mini of Marin service department is EXCELLENT! They always explain everything in thorough detail of the work they have done. Awesome Customer Service!
Mini of Marin service department is EXCELLENT! They always explain everything in thorough detail of the work they have done. Awesome Customer Service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our team's detailed service explanations. MINI of Marin values clear communication and customer care. We appreciate your feedback.
I trust MINI of Marin to deliver excellent, on-time service. I especially like receiving a video of my car, up on the lift, with service plans clearly explained. My family & I have purchased 4 MINIs from this dealership. I highly recommend MINI of Marin.
I trust MINI of Marin to deliver excellent, on-time service. I especially like receiving a video of my car, up on the lift, with service plans clearly explained. My family & I have purchased 4 MINIs from this dealership. I highly recommend MINI of Marin.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your trust in MINI of Marin and your recommendation. It's great to hear the videos and clear service plans have been helpful. Thank you for being a loyal customer.