Lease return charges are extremely high and unfair
They charged me 800 dollars for my car rims. I have been a customer many times in last 15 years. They knew I just paid 2000 repairs that were not my fault. A hit and run...... this mini was brand new when I returned it yesterday.I could have fudged the repairs. I did the right thing used their collision shop and both sales and lease employees knew I was without a car and gave it back brand new yesterday July 1, 2019. This was a huge rip off.....a slap in my face and ultimate greedy dealership. Oh and then they want a fresh 3000 dollars for another new lease. I am taking my money elsewhere.
Hi, I regret hearing that your recent visits have caused you any lingering distrust in our team. Achieving your full confidence and satisfaction is our goal, and I would like to connect with you at your earliest convenience. Please reach out to me at firstname.lastname@example.org so I may address your concerns and we can work toward a way to turn around your experience. I appreciate your time. Best, Joe Thomer General Manager MINI of Marin
Going from a flip phone to an iPhone
I had a 2003 Mini, and I finally was ready to let her go. It was a scary prospect to upgrade, and I had NO idea how much cars had changed! The process to identify the car was the hardest part. Once I contacted Mini of Marin, it was easy from start to finish. So grateful for the experience, and I LOVE my new Mini!!!
shaun Avant is a very nice man. he was calm and cool and I really appreciated his honest approach. He did not pressure me at all which was wonderful. I am very excited about my new car. great experience. will highly recommend to friends
Buy from Brian
Buying a used car is not a fun process but Brian was honest and addressed my concerns as if he was buying the car! We are a three MINI family and would not buy from anyone else except Brian at MINI of Marin.
love mini of marin, Brian was great.
Brian went beyond our expectations to meet our needs. Thank you Brian. We tried to work with a couple of other Mini dealerships and without naming names. It was very obvious that all they wanted was the sale not to meet my expectations.
A Very Special Dealership!
The entire staff at Mini of Marin are amazing! Kudos to Brian, Nathan, James, Brandon and Heidi! I am now in my second Mini and I would never have any other car. The service is friendly and professional. They all work together to give the best price. They are a family and they treat you as part of their family. It is a very special car dealership.
love mini of marin, Brian was great
Our salesman Brian was awesome about everything...easy to work with and very caring about my special needs. I would highly recommend him to anyone buying a mini here. thank you
Great first car purchase experience!
I recently went to Mini of Marin and worked with Shaun and had a fantastic experience. This was my first time shopping for a car and I was a little anxious about the experience. I needn't have been though. All was straightforward and explained to me in full. I would absolutely recommend Shaun as someone to work with in the future!
who knew a mini could be so much fun?
Bryan was so wonderful to work with. I had never driven a mini before and was surprised that the fun factor was so high. Bryan knew EVERYTHING about mini's He was very professional and kept the buying experience casual at the same time. LOVE the mini we bought!
When it's meant to be
Stopped by on a whim and was pulled in by Kalin's willingness to listen and work with us, not a lot of time wasted on haggling , I would highly recommend stopping by to see her??