Reviews
Write a reviewDo not trust anyone from this dealership.
Do not trust anyone from this dealership. Bring a mechanic with you and inspect the car. Everything will go smoothly until you received the car and found problems of it. I bought a flame title one owner 2018 Mercedes with 24220 miles. Since the dealership told me the car is in a perfect mechanical condition, I did an online purchase. When the car arrived, it had a rear main seal leak and a front air suspension issue. Instead of what the seller promised, they keep telling me it is my fault for doing the online process without test drive or inspect it. Also, they claimed that since they do not have mechanical workshop, they have no idea what a car’s mechanical condition. The only solution they gave me is to either buy an extended warranty or sell it to another person, basically either lie to an insurance company or trick another person.
Do not trust anyone from this dealership.
Do not trust anyone from this dealership. Bring a mechanic with you and inspect the car. Everything will go smoothly until you received the car and found problems of it. I bought a flame title one owner 2018 Mercedes with 24220 miles. Since the dealership told me the car is in a perfect mechanical condition, I did an online purchase. When the car arrived, it had a rear main seal leak and a front air suspension issue. Instead of what the seller promised, they keep telling me it is my fault for doing the online process without test drive or inspect it. Also, they claimed that since they do not have mechanical workshop, they have no idea what a car’s mechanical condition. The only solution they gave me is to either buy an extended warranty or sell it to another person, basically either lie to an insurance company or trick another person.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Good afternoon Bohan Li, It is not our intention to mislead, misinform or misrepresent any of our automobiles or products (Extended Warranties) we offer for sale. During the sale process, you were informed and knew that this 2018 M. Benz with 24K was last Serviced/inspected/repaired by the local Mercedes Benz dealer at 24K miles and I even provided you with the invoices and inspection sheet at the time of the sale for your view and records. In that inspection sheet, there were no issues with air suspension or rear main leaking even mentioned. I also informed you that new tires were installed and new brakes and provided documentation. So please get your facts straight. I would also like to point out that you arranged for transportation on your own and you should contact the transportation company regarding the air suspension issue. At the time of pick up by transporter, this vehicle left our dealership with no suspension issue or problems or any fault light on the dash. This is not something we can be held responsible for.
Update: To respond to the seller’s reply, I did not get the invoice until I received the vehicle’s paperwork. Also, the invoices are from one year ago and there are no inspection sheet. Let me get the fact straight, you told me over the phone stated that the dealership has no actual mechanic shop so you do not have the ability to inspect the car. For the tires and brakes, you did advertised it on the website and told me. However, does this relate to what I am talking about? Again, those documentations were not shown to me until the car's paperwork arrived. For your "newly installed" tires, I would just let it go since mechanics from two Mercedes Benz dealership told me it is not that good but not that bad. For the transportation, I do not believe a closed container transportation could cause a front air suspension problem. And your sale representative Ray also told me the driver is very professional and careful. Stop trying to blame me, transportation company, and your local Mercedes dealership.
Hellcat
Very accommodating. By far the BEST car buying experience I have ever had. Purchased a 2016 hellcat from them and everyone in the building were extremely professional and polite. Went out of their way to make the deal work. Purchase from Memphis. Well definitely buy a car from them again. Do not hesitate to buy from them. 11/10.
Hellcat
Very accommodating. By far the BEST car buying experience I have ever had. Purchased a 2016 hellcat from them and everyone in the building were extremely professional and polite. Went out of their way to make the deal work. Purchase from Memphis. Well definitely buy a car from them again. Do not hesitate to buy from them. 11/10.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ray is the Man!
Ray Sani will take care of you. No doubt! My son was new to the area looking for a good quality vehicle. We found exactly what he was looking for here. It took over a week for the bank to get their act together but not to worry Ray and Rich took care of us. I would not hesitate to recommend them to anyone. I will definitely check their inventory next time I am looking as well. Thank you Ray!
Ray is the Man!
Ray Sani will take care of you. No doubt! My son was new to the area looking for a good quality vehicle. We found exactly what he was looking for here. It took over a week for the bank to get their act together but not to worry Ray and Rich took care of us. I would not hesitate to recommend them to anyone. I will definitely check their inventory next time I am looking as well. Thank you Ray!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GREAT experience
This experience was by far the best of any we have EVER had when it comes to buying a car. From the first email response and phone call to signing the papers, the staff was helpful and knowledgeable and answered all our questions. There was a minor mechanical glitch and it was repaired immediately. They offered to loan us another car as we waited. We will definitely look to them again for another vehicle. WE LOVE OUR CAR!
GREAT experience
This experience was by far the best of any we have EVER had when it comes to buying a car. From the first email response and phone call to signing the papers, the staff was helpful and knowledgeable and answered all our questions. There was a minor mechanical glitch and it was repaired immediately. They offered to loan us another car as we waited. We will definitely look to them again for another vehicle. WE LOVE OUR CAR!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeffrey BMW650
I just purchased a car from Rick Mory this week and we will definitely be back! This was one of the easiest transactions I’ve ever had. Very professional and easy to deal with. No pressure, straight forward pricing and the quality of inventory is second to none. I highly recommend this dealership!
Jeffrey BMW650
I just purchased a car from Rick Mory this week and we will definitely be back! This was one of the easiest transactions I’ve ever had. Very professional and easy to deal with. No pressure, straight forward pricing and the quality of inventory is second to none. I highly recommend this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My First Mercedes-Benz Purchase
I came over just considering the idea of purchasing a vehicle. Then I met the owner of the dealership he went over and above to entice me to consider a purchase of one of his cars. Arde is authentically classy as the cars on his lot. This isn't your typical junk yard of your european cars. They are low mileage well maintained vehicles. When purchasing from them its like purchasing a new used car. I will continue purchasing from Arde in the future. I don't know why after visiting this place anyone would want to buy a brand new car. No wonder this is a place that is preferred by many celebrities.
My First Mercedes-Benz Purchase
I came over just considering the idea of purchasing a vehicle. Then I met the owner of the dealership he went over and above to entice me to consider a purchase of one of his cars. Arde is authentically classy as the cars on his lot. This isn't your typical junk yard of your european cars. They are low mileage well maintained vehicles. When purchasing from them its like purchasing a new used car. I will continue purchasing from Arde in the future. I don't know why after visiting this place anyone would want to buy a brand new car. No wonder this is a place that is preferred by many celebrities.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing!
Arde and staff were great to work with. They were diligent about minor repairs without hesitating and did everything Possible to make sure we were happy customers! We will shop there again!!
Amazing!
Arde and staff were great to work with. They were diligent about minor repairs without hesitating and did everything Possible to make sure we were happy customers! We will shop there again!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Quality High End Cars
If your looking for a high end car Arde is the man. We had a Mercedes shipped to us without seeing the car in person and the car was everything he said it was.
Quality High End Cars
If your looking for a high end car Arde is the man. We had a Mercedes shipped to us without seeing the car in person and the car was everything he said it was.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great service and keeps his word
I purchased a 911 from Arde about two years ago. I'm from out of state and we negotiated the sale over the phone. When I arrived, the car was as advertised and the sale went smoothly. I would purchase again from Arde.
great service and keeps his word
I purchased a 911 from Arde about two years ago. I'm from out of state and we negotiated the sale over the phone. When I arrived, the car was as advertised and the sale went smoothly. I would purchase again from Arde.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Arde, your best option to drive a fantastic car!
We have purchased 6 cars from Arde in recent years and are very impressed with the quality, integrity and knowledge of Arde and Rick. We are 100% happy and will continue to buy luxury cars from Arde. It is a first-class operation that always works with the customer. It is the best option to drive a fantastic car with low cost of ownership.
Arde, your best option to drive a fantastic car!
We have purchased 6 cars from Arde in recent years and are very impressed with the quality, integrity and knowledge of Arde and Rick. We are 100% happy and will continue to buy luxury cars from Arde. It is a first-class operation that always works with the customer. It is the best option to drive a fantastic car with low cost of ownership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase