Crossroads INFINITI of Raleigh

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(50 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2013 state dealer award View 1 awards
2013 state dealer award

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(50 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

CROSSROADS INFINITI OF RALEIGH

On February 27, 2023, my vehicle (2019 INFINITI QX50 LUXE) was towed to Crossroads Infiniti of Raleigh. The car started but cut off and would not start afterwards. I had to call Brian Benson/service rep assigned to my issue for any updates. Any promises made to keep me updated were not kept. After servicing my vehicle which is still under warranty(bumper to bumper), I was told by Brian that the work was not covered under the warranty. Expiation, those parts are not cover. When I received my vehicle on Thursday March 2, 2023, I expressed my concerns about the warranty not being honored. David Sutter/Service rep, stated I would be receiving a phone call from Michael Cavalchire/Service Mgr later on during that day. I sent an email to Michael Cavalchire on March 9, 2023 explaining my concerns and request. March 10, 2023 I received an email reply from Michael Cavalchire, " I will get with David and Brian and contact you shortly.) To this date I have not received a call or email to discuss this matter. Do not take your vehicle to Crossroads Infiniti of Raleigh.

1.0

CROSSROADS INFINITI OF RALEIGH

On February 27, 2023, my vehicle (2019 INFINITI QX50 LUXE) was towed to Crossroads Infiniti of Raleigh. The car started but cut off and would not start afterwards. I had to call Brian Benson/service rep assigned to my issue for any updates. Any promises made to keep me updated were not kept. After servicing my vehicle which is still under warranty(bumper to bumper), I was told by Brian that the work was not covered under the warranty. Expiation, those parts are not cover. When I received my vehicle on Thursday March 2, 2023, I expressed my concerns about the warranty not being honored. David Sutter/Service rep, stated I would be receiving a phone call from Michael Cavalchire/Service Mgr later on during that day. I sent an email to Michael Cavalchire on March 9, 2023 explaining my concerns and request. March 10, 2023 I received an email reply from Michael Cavalchire, " I will get with David and Brian and contact you shortly.) To this date I have not received a call or email to discuss this matter. Do not take your vehicle to Crossroads Infiniti of Raleigh.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Nightmare for 20 days

This location was supposed to change out a catalytic converter took him 20 days and they jacked up everything they didn’t keep up with let me know what was going on they lost my warranty work they didn’t even check my steering like I asked them to because the string was loose and then they told me my payment was denied after I had already paid and left and come to find out it was mishap on their end with the internal computer system it was so bad I had to call the management of the company but they had their service manager callme instead to take care of the issue. The loaner car they gave me was a four seater, I have six people in my family my QX 80 holds eight people this car was not sufficient for my circumstances. They had one job and they screwed up over and over and over again

1.0

Nightmare for 20 days

This location was supposed to change out a catalytic converter took him 20 days and they jacked up everything they didn’t keep up with let me know what was going on they lost my warranty work they didn’t even check my steering like I asked them to because the string was loose and then they told me my payment was denied after I had already paid and left and come to find out it was mishap on their end with the internal computer system it was so bad I had to call the management of the company but they had their service manager callme instead to take care of the issue. The loaner car they gave me was a four seater, I have six people in my family my QX 80 holds eight people this car was not sufficient for my circumstances. They had one job and they screwed up over and over and over again

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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3.0

Depends on the day

I put three stars bc it is hit or miss here. Tamara’s review from February 2021 mirrors one of my experiences (being told something needs fixing that they had supposedly fixed on the last visit). I also had a time when my tires were roaring. They replaced the tires, aligned, and did everything except fix the problem. Finally a friend says that sounds like your hub assembly needs replacing. I’d never heard of a hub assembly and the dealership certainly never mentioned it. Ended up going somewhere else to get it done. I will always take my car to the dealership bc I want it to last as long as possible, but I’m highly aware that they overcharge and I’m limited to what they offer as they are only one of two or three dealership locations in the area. When they’re great, they’re great. When they’re not, they’re not.

3.0

Depends on the day

I put three stars bc it is hit or miss here. Tamara’s review from February 2021 mirrors one of my experiences (being told something needs fixing that they had supposedly fixed on the last visit). I also had a time when my tires were roaring. They replaced the tires, aligned, and did everything except fix the problem. Finally a friend says that sounds like your hub assembly needs replacing. I’d never heard of a hub assembly and the dealership certainly never mentioned it. Ended up going somewhere else to get it done. I will always take my car to the dealership bc I want it to last as long as possible, but I’m highly aware that they overcharge and I’m limited to what they offer as they are only one of two or three dealership locations in the area. When they’re great, they’re great. When they’re not, they’re not.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Excellent Everytime

I purchased my vehicle at Crossroads Infiniti and have had all of my services completed there. I have always been completely satisfied with the staff!

5.0

Excellent Everytime

I purchased my vehicle at Crossroads Infiniti and have had all of my services completed there. I have always been completely satisfied with the staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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1.0

Terrible service

I am highly disappointed in the service that was provided at the this location. I never write Reviews, however this was warranted. I waited to write this just in case someone reached out to right the wrongs, but no one has contacted me. The level of service has drastically dropped at this location, I took my car in for simple brake and oil change. Three months ago, typically set all appointments at 8am. 5:20 comes around no one has called me. I call to check in for them to say your car is ready. Huh, why hasn’t anyone called to inform me? I pick my car up. go back three months later to get brakes on the rear, oil change again and check the squealing. I pick up josh tells me everything is good squealing gone. Great, 2 days later squealing still there, I go back, Josh says we will take a look, he calls squealing is gone the tech said you had off market rotors and brakes. Wait you all put new rotors abs brakes in the car. Josh say sorry it was a mistake, he resurfaced your rotors, all is good you can pick up your car. . I get home 1 week later still squealing. I call, I am a little annoyed at this point it’s my 4th visit. Josh never calls it’s 5:20, I am off work. Is my car ready what’s going on no one has called me. He stutters, well you need new rotors, really after 4 visits you are just now figuring this out. Unacceptable, you have wasted my precious time to tell me I need new rotors. You could have told me this three visits ago. But now I have to pay for new rotors that could have been done three months ago. I ask how will you compensate me for my time and why were the technicians that incompetent that they could t have figured this out three visits ago? He say mike will give you warranty in your brakes. That doesn’t help me, is it a life time warranty? No!!! I will never visit this location again. The mere fact that I have to call to see what the status is with my car is unacceptable, technicians are not giving proper diagnosis, and no follow up from management is unacceptable. I will never buy another Infiniti let alone service this one at the raleigh location. This Q50s has been nothing but problems since the day I bought it. Let me not forget to mention the recall a couple years ago, they had to replace the entire brake package and rotors. And I had to take it back 3 times for them to tell me there there was a recall.

1.0

Terrible service

I am highly disappointed in the service that was provided at the this location. I never write Reviews, however this was warranted. I waited to write this just in case someone reached out to right the wrongs, but no one has contacted me. The level of service has drastically dropped at this location, I took my car in for simple brake and oil change. Three months ago, typically set all appointments at 8am. 5:20 comes around no one has called me. I call to check in for them to say your car is ready. Huh, why hasn’t anyone called to inform me? I pick my car up. go back three months later to get brakes on the rear, oil change again and check the squealing. I pick up josh tells me everything is good squealing gone. Great, 2 days later squealing still there, I go back, Josh says we will take a look, he calls squealing is gone the tech said you had off market rotors and brakes. Wait you all put new rotors abs brakes in the car. Josh say sorry it was a mistake, he resurfaced your rotors, all is good you can pick up your car. . I get home 1 week later still squealing. I call, I am a little annoyed at this point it’s my 4th visit. Josh never calls it’s 5:20, I am off work. Is my car ready what’s going on no one has called me. He stutters, well you need new rotors, really after 4 visits you are just now figuring this out. Unacceptable, you have wasted my precious time to tell me I need new rotors. You could have told me this three visits ago. But now I have to pay for new rotors that could have been done three months ago. I ask how will you compensate me for my time and why were the technicians that incompetent that they could t have figured this out three visits ago? He say mike will give you warranty in your brakes. That doesn’t help me, is it a life time warranty? No!!! I will never visit this location again. The mere fact that I have to call to see what the status is with my car is unacceptable, technicians are not giving proper diagnosis, and no follow up from management is unacceptable. I will never buy another Infiniti let alone service this one at the raleigh location. This Q50s has been nothing but problems since the day I bought it. Let me not forget to mention the recall a couple years ago, they had to replace the entire brake package and rotors. And I had to take it back 3 times for them to tell me there there was a recall.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Great customer service

Vehicle was finished in a timely fashion and the service advisor Kelvin was terrific. He lets me know everything that's right or wrong with my vehicle and he stays on top of things to make sure my vehicle is correct before I leave.

5.0

Great customer service

Vehicle was finished in a timely fashion and the service advisor Kelvin was terrific. He lets me know everything that's right or wrong with my vehicle and he stays on top of things to make sure my vehicle is correct before I leave.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Incredible Experience

Went to Crossroads to have my wife test drive a couple of cars but wasn't in a rush to buy one. Luby was our salesman and he was FANTASTIC. He's been at this dealership a long time and he knows his stuff. He's not a high pressure salesman, answered every question we had, and really went the extra mile in customer service. He worked with the finance department to get my deal done, despite some negative equity in the car I was trading in. I couldn't have gotten a better deal anywhere else. And I know I wouldn't have gotten better customer service anywhere else. Took the car in today to have detail work done on it, and they gave me a loaner to drive while they did the work. Once again, customer service was second to none. We're loving the 2017 QX70 and HIGHLY RECOMMEND Crossroads Infiniti. Go see Luby and he'll take care of you.

5.0

Incredible Experience

Went to Crossroads to have my wife test drive a couple of cars but wasn't in a rush to buy one. Luby was our salesman and he was FANTASTIC. He's been at this dealership a long time and he knows his stuff. He's not a high pressure salesman, answered every question we had, and really went the extra mile in customer service. He worked with the finance department to get my deal done, despite some negative equity in the car I was trading in. I couldn't have gotten a better deal anywhere else. And I know I wouldn't have gotten better customer service anywhere else. Took the car in today to have detail work done on it, and they gave me a loaner to drive while they did the work. Once again, customer service was second to none. We're loving the 2017 QX70 and HIGHLY RECOMMEND Crossroads Infiniti. Go see Luby and he'll take care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Crossroads Infiniti

Michael C was great. Had a loaner waiting and all service done in2-3 hours. Awesome!

5.0

Crossroads Infiniti

Michael C was great. Had a loaner waiting and all service done in2-3 hours. Awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

5 Star

This is the only dealership that my family and I buy from! The customer service and selection are top notch!!! They go above and beyond!

5.0

5 Star

This is the only dealership that my family and I buy from! The customer service and selection are top notch!!! They go above and beyond!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great Service Consultant

Great environment for waiting. Service salesman Joshua was great! Took time to explain everything to me and kept me posted on the service.

5.0

Great Service Consultant

Great environment for waiting. Service salesman Joshua was great! Took time to explain everything to me and kept me posted on the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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