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Crossroads Nissan Wake Forest

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (114 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00am
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (114 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I had a state inspection along with oil change the other

I had a state inspection along with oil change the other day and was blown away by the level of professionalism and customer service provided by my service advisor Scott. He let me know that I needed to start thinking about new tires and even gave me options to start preparing for the upcoming cost. It was nice to be given several choices so that I could make the best decision for me. Also, the service manager Matt stopped to say hello and introduce himself which I thought was a very nice touch.

I had a state inspection along with oil change the other

I had a state inspection along with oil change the other day and was blown away by the level of professionalism and customer service provided by my service advisor Scott. He let me know that I needed to start thinking about new tires and even gave me options to start preparing for the upcoming cost. It was nice to be given several choices so that I could make the best decision for me. Also, the service manager Matt stopped to say hello and introduce himself which I thought was a very nice touch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Mae, Thank you so much for sharing your experience with us and 5-star review! We value your business and look forward to serving you again in the future!

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Sara and Reggie were awesome!

Sara and Reggie were awesome! They treated me like royalty when I got my brand new Nissan Sentra! Payments were affordable and I even got a full tank of gas! I'm taking them up on the offer for a 2nd delivery here in a week to ensure I am completely comfortable with all of the features. If you are looking for a trustworthy dealership and sales team, go see them! You will not be disappointed!

Sara and Reggie were awesome!

Sara and Reggie were awesome! They treated me like royalty when I got my brand new Nissan Sentra! Payments were affordable and I even got a full tank of gas! I'm taking them up on the offer for a 2nd delivery here in a week to ensure I am completely comfortable with all of the features. If you are looking for a trustworthy dealership and sales team, go see them! You will not be disappointed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Liz, Thank you so much for taking time to let us know about your experience with our vehicle exchange team! Sara and Reggie will be thrilled to see your comments! We hope you enjoy your new Nissan and know that we are only a quick call away if you need us!

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Excellent Experience

Excellent experience with the service department. I was surprised they had such a nice waiting area with snacks and delicious coffee. My service advisor Varick provided excellent customer service. He was very helpful and went over my tires, battery, and more. Everyone I encountered was friendly and made me sure I was comfortable. I feel like they really care about the safety of my vehicle and my business.

Excellent Experience

Excellent experience with the service department. I was surprised they had such a nice waiting area with snacks and delicious coffee. My service advisor Varick provided excellent customer service. He was very helpful and went over my tires, battery, and more. Everyone I encountered was friendly and made me sure I was comfortable. I feel like they really care about the safety of my vehicle and my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Susan, Thank you so much for taking a moment to let us know about your experience our team! We appreciate your business and look forward to serving you again in the future!

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Excellent service department

Martin in the service department always takes such great care of my car. I feel confident about taking my vehicle to Crossroads Nissan because of him.

Excellent service department

Martin in the service department always takes such great care of my car. I feel confident about taking my vehicle to Crossroads Nissan because of him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Experience

The sales staff is very helpful and made sure I was completely informed. Everyone is friendly and seem to care about their jobs. I felt no pressure!

Great Experience

The sales staff is very helpful and made sure I was completely informed. Everyone is friendly and seem to care about their jobs. I felt no pressure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Sharon, thank you so much for your kind comments and 5-Star review! We appreciate you and look forward to seeing you again in the future!

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Changed transmission fluid on 2012 Nissn Quest

The service agent was excellent. He patiently explained all the issues with changing the fluid which was way overdue for changing, did not try to sell me anything. A good experience.

Changed transmission fluid on 2012 Nissn Quest

The service agent was excellent. He patiently explained all the issues with changing the fluid which was way overdue for changing, did not try to sell me anything. A good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Er, thanks for your praise and kind comments about our team. We appreciate your feedback and look forwarding to assisting again. Take care!

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Trading 2016 to 2020 Rogue SL

On Monday I took my Rogue Sl for service I have a 2016 I brought my Rogue last year Customer service team Edmond and Sales Manager Mr Richard so I Decided to trade my Rogue 2016 SL to 2020 Rogue SL Excellent customer service sign and drive Can you look out for a nice vehicle It was worth the trip this is my second vehicle Nissan Crossroad excellent service I appreciate what you done for me I highly recommend anyone looking for a vehicle with a Nissan Crossroad Wake Forest North Carolina thanks to sell team management Mr. RICHARD and Edmond

Trading 2016 to 2020 Rogue SL

On Monday I took my Rogue Sl for service I have a 2016 I brought my Rogue last year Customer service team Edmond and Sales Manager Mr Richard so I Decided to trade my Rogue 2016 SL to 2020 Rogue SL Excellent customer service sign and drive Can you look out for a nice vehicle It was worth the trip this is my second vehicle Nissan Crossroad excellent service I appreciate what you done for me I highly recommend anyone looking for a vehicle with a Nissan Crossroad Wake Forest North Carolina thanks to sell team management Mr. RICHARD and Edmond

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Brad Lindsey, we're happy you found our staff to be so supportive during your experience here at Crossroads Nissan Of Wake Forest! Thank you for such a wonderful review and we look forward to assisting you in the future. Take care!

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New Car

Would HIGHLY recommend purchasing from here! Demarius had me in a vehicle in an hour our less. I was able to get exactly what I had been searching for.

New Car

Would HIGHLY recommend purchasing from here! Demarius had me in a vehicle in an hour our less. I was able to get exactly what I had been searching for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Alize L., Thank you for taking the time to let us know how we did. Will pass the message along to Demarius. Please keep a lookout for the Nissan Owner First Survey from Nissan. This survey will work as his report card; it reflects on him only and anything less than a 10 is failing. If you have any questions or concerns please feel free to contact me directly. Meredith Clawson Owner Loyalty Manager Crossroads Nissan of Wake Forest Office: 919.435.5700 Ext. 15806

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Miss anita Ferguson

Excellent service from Brian Camp. Worked with us to make the deal Never felt pushed or uncomfortable from him I will recommend the dealership and Brian to everyone.

Miss anita Ferguson

Excellent service from Brian Camp. Worked with us to make the deal Never felt pushed or uncomfortable from him I will recommend the dealership and Brian to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Miss Ferguson, Thank you! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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2019 Pathfinder

Just purchased another Pathfinder from Crossroads Nissan. I traded my 2015 S for a 2019 Platinum Pathfinder. After test driving all the top rated SUV's I found the Pathfinder was quieter more room and and had a smoother ride. Dave Cannon, Demarius and the team made the trade in process and purchase very pleasant. The service Dept. was great when my 2015 was serviced, they are friendly and very helpful and easy to book appointments. I would recommend Crossroads Nissan for your next purchase.

2019 Pathfinder

Just purchased another Pathfinder from Crossroads Nissan. I traded my 2015 S for a 2019 Platinum Pathfinder. After test driving all the top rated SUV's I found the Pathfinder was quieter more room and and had a smoother ride. Dave Cannon, Demarius and the team made the trade in process and purchase very pleasant. The service Dept. was great when my 2015 was serviced, they are friendly and very helpful and easy to book appointments. I would recommend Crossroads Nissan for your next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Frank, thank you for your compliments and high praise! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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See all 114 reviews