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Service department lacks customer service
My battery died while I was at work today. AAA recharged it and told me that when I shut my car off it wouldn’t start again. I’ve always had my car serviced at the dealership, so I thought I should drive straight there and replace the battery. When I drove up to the service bay the employee asked me if I had an appointment. I explained that it was kind of an emergency and about what the AAA guy told me. But she made it clear I was a nuisance after I said I didn’t have an appointment. She said pull my car ahead and go inside and ask for Beau. I asked her if I should leave it running because of what I’d been told. She looked at me like I was fool and said it doesn’t matter. Inside everyone was busy so I hung back and waited to be acknowledged so I could ask for Beau. I tried to ask a woman who was walking around but she didn’t hear me or pretended not to. Finally, I asked the asked the guy at the desk closest to the door, because I realized nobody was going to acknowledge me unless I initiated conversation. I was trying to be polite and not interrupt anyone, but I think I would have been there all day. Second desk down, he said. The desk was empty so I waited. After a few moments a man walked in and sat down, I suppose it was Beau. I don’t know because he didn’t look at me or speak to me and proceeded to pick up a phone but not dial a number or speak into to. I waited a little longer to see if he’d look up or give some indication that he was aware of me. I waited in vain. I realized that nobody at this dealership wanted or needed my business and my presence seemed to be an annoyance, so I went back outside to see if my car would start again. It did, so I drove away and took my business elsewhere. If you don’t actually want to deal with people or fix peoples cars, maybe don’t offer that service or tell me straight up that you don’t take people without appointments. It’s no big deal to go somewhere else. I just thought you guys were a safe bet and you’d have my battery in stock. The last time I was there for my oil change I thought your service department was kind of rude, I chalked it up to it being a Saturday and busy. I had an appointment that time. 1 time is forgivable, but 2 times is a pattern of behavior. I know a lot of people are stressed. I don’t know what’s going on at your dealership, but the service department didn’t act like that a couple years ago.
New Truck Purchase - Do Not Buy Here
Paid for thousands of dollars of accessories as part of new car purchase, and service department refuses to install.
Customer beware. I got taken for almost $6,800 dollars from these guys. I had been a customer with Bob Stall for 10 years. Last November I took my 2005 Chevy Silverado Diesel truck to them. After a week they said I needed new fuel injectors. Two weeks later, they said I needed a new (FICM) fuel injector control module. Costing $3,200 dollars. And I thought I could trust The service adviser- Paul Correia. I took my vehicle to another shop. They informed me that 125,000 miles I DID NOT need new fuel injectors. I found out that the technician that worked on my truck was no longer employed there. I now know why. The wiring harness and other connectors had not been properly replaced of repaired. People, save your monies and go to a shop that will not rip you off like Bob Stall Chevrolet. I wanted to put my email address in here for your input, but decided not to. If you dont believe me just ask Paul Correia, he'll give you my number.
La Mesa Bob Stall Chevrolet - buyer beware
They lie about the lowest price guarantee they do not honor it... buyer beware! They all make up excuses why they will not honor it. For example, the sales manager stated when they say lowest sales price they do not mean what the buyer paid. They mean the price before discounts...lol
Good Afternoon Mr. Giangergorio, First and foremost, congratulations on your new Silverado 1500. I would like to address your concerns with our Lowest Price Guarantee states ?We Guarantee you the lowest price in San Diego County or Imperial County on a new Chevrolet. If, within three (3) days or (200) two-hundred miles of your purchase from Bob Stall Chevrolet, you find a similarly equipped New Chevrolet, from another San Diego County or Imperial County Dealer for less, Bob Stall Chevrolet will either pay you 120% (one-hundred-twenty-percent) of the difference or buy the vehicle back, at our option. Similar vehicle must be in stock, available for immediate delivery. Offer is not applicable on ordered vehicles.? This is a program we stand behind fully which is why you received a copy of it when purchasing your vehicle. We understand that after purchasing your vehicle you discovered that two acquaintances of yours received a larger discount. With the information you provided this discount was received 3 weeks prior to your purchase, clearly outside of our 3 day lowest price guarantee period. Had you purchased within the 3 day period we could have reviewed your contract and discussed options but this is not the case. If there is anything further we can assist you with please contact me directly and I will be more than happy to help you. Thank you, Rebecca Customer Service Manager Bob Stall Chevrolet firstname.lastname@example.org 619-460-1311
Another great purchase
Another perfect purchase at Bob Stall Chevrolet. Been coming to Bob Stall for decades. We've purchased 2 vehicles here in the past 12 months, which tells you the level of trust and confidence we have in this dealership. Everyone who works here is determined to find you the right car for your family, but we trust Oswald McKenzie like we would trust a family member. Buying a new car is always a task filled with mixed emotions, however Mr. McKenzie will take away any fears you might have about getting the right car at the best price.
Service Writer Rose Wells is the Best!
I used to have a healthy concern dealing with dealerships around the country. I have found Rose Wells of Bob Stahl Chevrolet to be the best service writer ever.
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Thank you, Rebecca, Customer Service Manager - email@example.com
Shady sales tactics and rude
Sales person and manager try to take advantage of you. Low ball on trade in, try to scam you on APR, and selling damaged vehicles.
Good Morning, We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision. If you'd be willing to provide more feedback, please reach out to us at (619) 460-1311 so we can assist you further. Thank you, Rebecca, Customer Service Manager firstname.lastname@example.org
I called to schedule an appt. service dept! I was transferred over to SIMON from the moment he answered he was very polite I told him what was wrong with my Chevy Tahoe 2018, ac fan 2nd seat and broken mirror driver side. I had been dealing with this issue previously with a previous employee and man let me tell you he not only scheduled me and got me a rental he took care of the problem and on top washes my truck! He followed up every step of the way! Very much appreciated I highly recommend him la Mesa, Bob stahl Chevrolet SERVICE DEPARTMENT!!! Thank you so much for taking care of means my needs! Happy customer
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you, Rebecca, Customer Service Manager - Bob Stall Chevrolet
Service took 2 hours for an oil change. I was not advised it would take that long. I was quoted and hour or an hour and a half at max. Gentleman who checked vehicle in was curt and not friendly.
Good Afternoon Phillip, we regret to hear that your recent experience was anything less than exceptional. When you have an opportunity, please reach out to us at (619) 512-5034 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Thank you, Rebecca, Customer Service Manager email@example.com
Terrible service department.
Took 2 weeks to get an appointment and brought truck in for oil change. Had appointment at 10 and was told it would take 1 1/2 hours. 2 hours later they didn’t even start my truck. Service manager at lunch for over an hour and never showed up to talk to me. Oil changes take no longer than a half hour. What a joke. They should fire Jack Atkins their service director. I will never go there again. Completely unprofessional
Hi there, we regret to hear that you are displeased with your recent experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Thank you, Rebecca - Customer Service Manager, firstname.lastname@example.org