Bob Stall Chevrolet

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
422 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 22, 2020

    Another perfect purchase at Bob Stall Chevrolet. Been coming to Bob Stall for decades. We've purchased 2 vehicles here in the past 12 months, which tells... you the level of trust and confidence we have in this dealership. Everyone who works here is determined to find you the right car for your family, but we trust Oswald McKenzie like we would trust a family member. Buying a new car is always a task filled with mixed emotions, however Mr. McKenzie will take away any fears you might have about getting the right car at the best price.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 3, 2019

    I used to have a healthy concern dealing with dealerships around the country. I have found Rose Wells of Bob Stahl Chevrolet to be the best service writer... ever.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit...! Thank you, Rebecca, Customer Service Manager - rebeccac@bobstall.com

  • May 6, 2013

    Initially rough but a few people went above and beyond to make us happy. Bobby Stanley was great to work with and it was nice to work with someone over... the phone and via email initially. Patrick Dockett (lot attendant) stayed until 2315 while we wheeled and dealed and even offered to help us clean out the old truck. Billy Shaw was the sales manager and was AMAZING! Billy smoothed over the rough water that has been made and was super easy to work with. Oswald McKenzie worked with us on our SECOND vehicle of the day and was easy to work with also. Leslie Camarino was our finance manager and was fun to work with. She never made a promise she couldn't keep and even worked to get us a lower monthly lease payment on our second vehicle of the night! Considering we ended up with ~$100,000 in trucks? Hands down, we will never go to another dealership as long as this one is in reasonable driving distance!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on the purchase of your truck! We're so happy to hear that you are enjoying it and that the team gave you great service during your pu...rchase process. We wish you many years of happy driving, and feel free to come back if there is anything else we can do for you. In the meantime, check us out on Facebook and Twitter for exclusive deals to our service department. Best, Richard Larson (800) 295-2695 ext. 1002 richardlarson@bobstall.com

  • 1.0 out of 5
    June 16, 2019

    Sales person and manager try to take advantage of you. Low ball on trade in, try to scam you on APR, and selling damaged vehicles.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Good Morning, We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all informatio...n is prominently disclosed on the proposal each client receives prior to making a buying decision. If you'd be willing to provide more feedback, please reach out to us at (619) 460-1311 so we can assist you further. Thank you, Rebecca, Customer Service Manager rebeccac@bobstall.com

  • 5.0 out of 5
    May 9, 2019

    I called to schedule an appt. service dept! I was transferred over to SIMON from the moment he answered he was very polite I told him what was wrong with... my Chevy Tahoe 2018, ac fan 2nd seat and broken mirror driver side. I had been dealing with this issue previously with a previous employee and man let me tell you he not only scheduled me and got me a rental he took care of the problem and on top washes my truck! He followed up every step of the way! Very much appreciated I highly recommend him la Mesa, Bob stahl Chevrolet SERVICE DEPARTMENT!!! Thank you so much for taking care of means my needs! Happy customer

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs. Thank you, Rebecca, Customer Service Manager - Bob Stall Chevrolet

  • 2.0 out of 5
    April 3, 2019

    Service took 2 hours for an oil change. I was not advised it would take that long. I was quoted and hour or an hour and a half at max. Gentleman who checked... vehicle in was curt and not friendly.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Good Afternoon Phillip, we regret to hear that your recent experience was anything less than exceptional. When you have an opportunity, please reach o...ut to us at (619) 512-5034 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Thank you, Rebecca, Customer Service Manager rebeccac@bobstall.com

  • 1.0 out of 5
    March 22, 2019

    Took 2 weeks to get an appointment and brought truck in for oil change. Had appointment at 10 and was told it would take 1 1/2 hours. 2 hours later... they didn’t even start my truck. Service manager at lunch for over an hour and never showed up to talk to me. Oil changes take no longer than a half hour. What a joke. They should fire Jack Atkins their service director. I will never go there again. Completely unprofessional

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi there, we regret to hear that you are displeased with your recent experience with us. Falling short of meeting your expectations is not to the stan...dards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Thank you, Rebecca - Customer Service Manager, rebeccac@bobstall.com

  • 5.0 out of 5
    December 19, 2018

    I got my car oil changed at this location. I was greeted by a representative at my car which walked me over to the “waiting area” and was called within... the hour my car was done. I was very impressed by the level of customer service provided and the lounge was very nice and neat.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi there, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have e...arned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Happy Holidays, Jack Adkins Service Manager JackA@Bobstall.com

  • 5.0 out of 5
    April 15, 2017

    I have driven over 2 hours from Victorville to the San Diego area for years whenever I need a car. 100% credit to Jenni Kendall and Tanya Charles. They... make buying or leasing a new an awesome experience. The one day trip is well worth the overall long term reward. Best customer service treatment I have ever received EVER. I tell all my family, friends and coworkers who need a car to go to Bob Stall Chev. But be sure to ask for Jenni Kendall by name.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 15, 2017

    The process from the beginning to the end was efficient, and was flawless. The dealership initially did not have the style/model car that I was looking... for, however Tyler went above and beyond to work with me on my trade and also to get me into the vehicle that I wanted. Excellent customer service!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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