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Reviews

5.0
4 lifetime reviews. Includes reviews of Putnam Mazda from DealerRater.com
  • Excellent Work Putnam Mazda!
    February 25, 2017

    My Mazda RX8 (2005 64K miles) was having typical problems for a rotary engine and would probably need a replacement engine.. Several dealers and ...


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    My Mazda RX8 (2005 64K miles) was having typical problems for a rotary engine and would probably need a replacement engine.. Several dealers and mechanic's said they had too much work to be interested! or they felt they could not do the job justice. A rotary specialist (Beckstram Engineering, San Rafael) advised me to contact Putnam based on their reputation and as a dealer they would be able sort out any warrant issues. I'm glad I took his advice. I had the RX8 towed to Putnam where the performed a thorough diagnostic and sadly advised me that it did indeed need a new engine. Putnam told me the visible, invisible, and advisable work needed at this cars age. They promised to work with Mazda with regard to warranty issues. I told them to proceed but to let me know of unseen issues as they appeared. We worked together to set a timeline and Putnam was very accommodating. A week later the Service Advisor Mark D. (excellent follow-up and communication) called me to say the parts had arrived and the engine was out of the car. Mark advised me of what needed replacing and that as the engine was out it would be much less expensive to do them now as a single job than to do them individually. Meanwhile Michael A. the Service Manager was working as a customer advocate with Mazda who due to Michael's efforts were very accommodating. The RX8 was ready as promised, washed, new dent free, and looking great. On the drive to the North Bay, the RX8 felt like a new car, rattle free, no warning lights, and practically silent engine noise, After a careful 1,000 miles of gentle running in I'll see how it performs (Vroom, Vroom). As no review is perfect. The only problem I have is the headlining on the drivers side got a bit oily presumably with the mechanic starting stopping and revving the engine. Considering the size of the job this is understandable. So, Thanks very much Putnam Mazda, your work was Professional, Customer Centric, Mechanically Focused, and Reasonably Priced. I will definitely return for service and maintenance. Thanks, N.

    Does recommend this dealer
    Came in for service or repair

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  • Pleasant experience from beginning to end
    October 17, 2016

    I had a '90 Honda Accord that was having endless problems and it was time for a new vehicle! I was very interested in the Mazda 3 isport sedan so ...


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    I had a '90 Honda Accord that was having endless problems and it was time for a new vehicle! I was very interested in the Mazda 3 isport sedan so I went online to receive a quote. I received one from Michael Yums at Putnam Mazda Burlingame that got me to walk into the dealership. He was very kind and pleasant that first day and showed me the Mazda 3 sedan. I never felt any pressure from Michael during my visit, he was friendly, informative, helpful and cheerful. I'm so happy that after a week and a half of my deciding what to do, can I afford this, that with my offered down payment, Michael showed me a monthly payment I could afford and agreed to for the Mazda 3! The one I wanted per the Deep Crystal Blue color was still there! I had a Mazda b3000 truck for a while years ago that I loved, and was hoping to be able to own a Mazda vehicle once again! I've had the car for 3 days now and I love and adore it! I'm so glad I had a very pleasant experience with Mazda Putnam from beginning to end when I rolled off the lot in my new ride :)

    Does recommend this dealer

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  • Professional, & knowledgeable

    Dantes Adeva provided excellent service to me in purchasing a 2015 Jeep Cherokee.


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    Dantes Adeva provided excellent service to me in purchasing a 2015 Jeep Cherokee.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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Dealer on Cars.com since May 2017