BMW of Roanoke

(4.3) 31 reviews

Dealer on Cars.com since August 2017

Currently in stock!

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Today's Hours

Sales 10:00 AM - 6:00 PM
Service 8:00 AM - 6:00 PM
Mon 10:00 AM - 6:00 PM
Tue 10:00 AM - 6:00 PM
Wed 10:00 AM - 6:00 PM
Thu 10:00 AM - 6:00 PM
Fri 10:00 AM - 6:00 PM
Sat 10:00 AM - 3:00 PM
Sun Closed
Mon 8:00 AM - 6:00 PM
Tue 8:00 AM - 6:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 6:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.3
31 lifetime reviews. Includes reviews of BMW of Roanoke from DealerRater.com
  • Happy Now

    Brian was a really nice guy and excellent to deal with and gave us excellent service. Tim was great also. The buying experience was pretty easy and

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    fairly fast. We???d do it again!

    Customer Service
    Quality of Repair
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    Overall Experience
    Does recommend this dealer

  • Great buying experience with Brian and team!

    My wife and I needed to upgrade to something larger after recently having our first child. We owned a 2-door BMW 328i converible. A beautiful little

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    car, but definitely not the best choice for strollers and infant car seats. Brian was extremely helpful in putting us in the right vehicle, helping us find something that better suited our growing family's needs and guiding us through the whole process. He was both knowledgeable and patient as we test drove multiple vehicles on the lot. He answered all our questions, carefully went through all our options with us, and he never pressured us to purchase anything or hurried us to make a decision. We felt all along that he was more concerned with making sure we found the best fit for us, and was less concerned with whether or not he was going to make the sale. He and his team were wonderful, and worked long and hard to put us in the vehicle that was right for us, and right for our budget. Brian, and Bruce the GM, were able to give us a really fair trade in on our car, making it possible for us to make the purchase in the first place. And Doug was really great at working out all the loan details for us, and putting together a payment plan that worked for us. What a great team! We were happy with the experience, and very happy with our new vehicle (a 2013 pre-owned BMW X3).

    Customer Service
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    Does recommend this dealer

  • Very Professional

    I absolutely recommend purchasing a vehicle from BMW of Roanoke. They were very professional throughout the entire process. When it comes to being con

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    sumer-oriented, this dealership is the paragon, exemplary of all the ideals you look for in a quality sales staff. Great pricing on the vehicle as well.

    Customer Service
    Quality of Repair
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    Does recommend this dealer

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Service & Repair

Service Reviews

4.3

11 lifetime reviews of the Service Department.
Includes reviews of BMW of Roanoke from DealerRater.com

  • Quick Service

    Took my teenage son's old BMW in for an air bag recall. I've done this same thing at a different BMW dealer for my daughter's car and it took awhile.

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    Roanoke BMW got the car in and made the repairs promptly. I hadn't even finished browsing the lot when it was done :-)

    Customer Service
    Quality of Repair
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    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • Absolutely terrible

    Not only do they charge you 150 dollars just to see what's wrong, they then charge you over $100 an hour for labor. My part was less than a 1/3rd of t

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    he actual cost. The rest was "labor". They told me it would be ready Friday had to call the following Tuesday to figure out what was wrong. Then called again Wednesday for them to tell me they could have it done Thursday after they found something else wrong. It's Saturday and still haven't heard a thing from them. I wouldn't recommend them to anyone.

    Customer Service
    Quality of Repair
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    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

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Service Pricing
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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 219 Offers on 16 Models

About Our Dealership

Dealer on Cars.com since August 2017

Welcome to BMW of Roanoke, located at 2824 Franklin Rd, SW Roanoke, VA 24014, and serving the areas of Roanoke, Salem and Blacksburg with new and pre-owned BMW models, financing, and service and parts. We are the premium BMW dealership in the Roanoke area. Our friendly, knowledgeable staff at BMW of Roanoke is dedicated to meeting the needs of each customer without hassle or pressure. We know that we offer quality vehicles and enjoy showing them to our customers. To learn more about our new and pre-owned inventory or service, view our online inventory or services, or contact our Roanoke dealership.

"Under New Ownership and Management"
BMW of Roanoke
2824 Franklin Rd SW Roanoke, VA 24014
New (540) 339-3230
Used (540) 613-6091
Service (540) 759-7802
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