Dealer on Cars.com since August 2017
|Sales||10:00 AM - 6:00 PM|
|Service||8:00 AM - 6:00 PM|
|Mon||10:00 AM - 6:00 PM|
|Tue||10:00 AM - 6:00 PM|
|Wed||10:00 AM - 6:00 PM|
|Thu||10:00 AM - 6:00 PM|
|Fri||10:00 AM - 6:00 PM|
|Sat||10:00 AM - 3:00 PM|
|Mon||8:00 AM - 6:00 PM|
|Tue||8:00 AM - 6:00 PM|
|Wed||8:00 AM - 6:00 PM|
|Thu||8:00 AM - 6:00 PM|
|Fri||8:00 AM - 6:00 PM|
|Sat||8:00 AM - 3:00 PM|
Brian was a really nice guy and excellent to deal with and gave us excellent service. Tim was great also. The buying experience was pretty easy and
fairly fast. We???d do it again!
My wife and I needed to upgrade to something larger after recently having our first child. We owned a 2-door BMW 328i converible. A beautiful little
car, but definitely not the best choice for strollers and infant car seats. Brian was extremely helpful in putting us in the right vehicle, helping us find something that better suited our growing family's needs and guiding us through the whole process. He was both knowledgeable and patient as we test drove multiple vehicles on the lot. He answered all our questions, carefully went through all our options with us, and he never pressured us to purchase anything or hurried us to make a decision. We felt all along that he was more concerned with making sure we found the best fit for us, and was less concerned with whether or not he was going to make the sale. He and his team were wonderful, and worked long and hard to put us in the vehicle that was right for us, and right for our budget. Brian, and Bruce the GM, were able to give us a really fair trade in on our car, making it possible for us to make the purchase in the first place. And Doug was really great at working out all the loan details for us, and putting together a payment plan that worked for us. What a great team! We were happy with the experience, and very happy with our new vehicle (a 2013 pre-owned BMW X3).
I absolutely recommend purchasing a vehicle from BMW of Roanoke. They were very professional throughout the entire process. When it comes to being con
sumer-oriented, this dealership is the paragon, exemplary of all the ideals you look for in a quality sales staff. Great pricing on the vehicle as well.
11 lifetime reviews of the Service Department. Includes reviews of BMW of Roanoke from DealerRater.com
Took my teenage son's old BMW in for an air bag recall. I've done this same thing at a different BMW dealer for my daughter's car and it took awhile.
Roanoke BMW got the car in and made the repairs promptly. I hadn't even finished browsing the lot when it was done :-)
Not only do they charge you 150 dollars just to see what's wrong, they then charge you over $100 an hour for labor. My part was less than a 1/3rd of t
he actual cost. The rest was "labor". They told me it would be ready Friday had to call the following Tuesday to figure out what was wrong. Then called again Wednesday for them to tell me they could have it done Thursday after they found something else wrong. It's Saturday and still haven't heard a thing from them. I wouldn't recommend them to anyone.