Team Honda Hours
Team Honda, located in Merrillville, Indiana, is proud to be The Premier Honda dealership in NWI while also providing th
e areas largest used car selection. From the moment you walk into our showroom, you will know our commitment to customer service is second to none. We strive to make your experience with Team Honda a great one for the life of your vehicle. Whether you need to purchase, finance, or service your new or pre-owned Honda, you have come to the right place!
"We price all of our vehicles below the rest of the market resulting in a great low pressure experience."
A few things: Salesman lied about a big scratch/ Salesman Manager tried to slide us into their loan package/ Salesman or Sales Manger added $1000 onto... price we agreed to/ I caught the loan issue right away when the sales manager started talking about it. Then he got mad when I said we are not financing anything here. He stomped out to talk to the salesman, then came back to talk to us and was rude. Team has a partnership with Tech Federal Credit Union so they can do the paperwork at the dealership. He lied again and said it would cost extra, then handed us the paperwork and told us to go to the credit union. When I took a look at the price I noticed he added a $1000. I think he knew Tech would not approve the loan because the car was over loan value with the extra $1000. He would have looked like a fool in front of us. I'm glad the deal blew up. I just wonder how many people fall for crap like that. We ended up buying a new vehicle at International Subaru, everything was handled well and we are pleased with our new car. Team Honda lost a sale because they were dishonest.
I bought a 2004 Mitsubishi Endeavor for under $5000 for one of my kids. This vehicle is so clean, l was shocked. I asked them to put it on a lift to... view the undercarriage, and to my surprise it looked as good as the top. I did notice there was a typical problem with the timing belt, and they had their master mechanic look at it. He changed the timing belt and tensioner within a couple of hours. The SUV looks and runs fantastic. Hats off to Kevin Frazier in sales (Tall Kevin) and Ivy Sanek in service. (And the Master Mechanic Jason) I bought a vehicle under $5000, and was treated 10 times better than the service department at Gurley Leap Mercedes. (With a new Mercedes)
Words do not suffice to express how grateful we are for your review. We are even more delighted that we were able to be all that you expected us to be....
Kevin S. was a great person to work with! There wasn't any pressure to purchase, we were allowed to look through the SUV by ourselves for a while before... he came out to take the test drive with us. The price was extremely fair for what we purchased! They treated us like humans and we made our decision right away!
This was one of the quickest car deals, that I've experienced, in my life! I arrived around 9:45am, and was in my New 2013 Ford Edge by 11am!! I highly... recommend going to Team Honda 30, and my Sales Rep. Kevin F. and Finance Director Glenn B. was ABSOLUTELY AWESOME!!
Thank you for taking time out of your busy day to leave us a review. It was a pleasure serving you as a customer. Please visit us again soon!
Purchase a Jeep Grand Cherokee in August was told they’ would provide me with touch up paint due to car having scratch , I live hour away they told me... first I had to pick up cause they couldn’t mail it , then I was told to buy paint and they would send me a check never got nothing I purchase the paint on amazon got it in 2 days , would not buy car again here they go in circles poor customer service
I emailed them with a question about a vehicle in stock and they responded very quickly with the info I requested. They were straight forward with the... response and did not attempt to "sell" me on anything.
Even though I'm in the research phase of car buying, they were willing to show me a variety of vehicles so that I would have options. Really appreciate... that!!
I would like to suggest to stop by n see and u will get whatever u have in dream
My husband had been researching and decided we needed a 2016 Honda Pilot. We were putting off this purchase because we still had negative equity from our... current vehicle, but when the current vehicle needed a $4,000 repair, we decided to purchase the Pilot. Our salesman was Mike McFarland (ask for him!) and he did a fantastic job answering all of our questions and isn't at all the stereotypical "pushy" sales guy. The financing process took longer than usual due to the negative equity issue, but the finance manager did a great job presenting our options and politely offered to step out of his office to allow my husband and I to discuss what we should do. Though we were in a stressful situation due to the sudden need to make this substantial purchase, the process here was relaxed and easy!
We are in market for new auto, we were very clear that we were 60 days out from purchase date. Just looking to narrow the list of cars that is in our... list of considerations. Sales person Josh very friendly took us for test drive, very knowledgeable. The problem was after test drive and talking numbers, he went to finance person. I not sure where it got lost in translation that we are 60 days out from purchase. Harassing me to buy today is not going to change our mind. We left this dealer upset, angry that the sales and finance people can not respect what you are telling them. My comments do your research before talking to them, the offer given to us was 3 K over what others are paying for same vehicle at other dealers. Yes, we can run the numbers as well. Warning not sure we will be back even in 60 days since you don't listen to what is being said, and you can find dealers that offer better pricing.
L D, I would like to apologize for your negative experience at Team Honda. We want to make this situation right and work on earning your business back...!If you would like I can directly put you in contact with the General Manager.