Big Island Toyota Kona

The service department is unprofessional and disorganized. I came in to get a safety inspection and it was over an hour before they even would check me in. Then the absorbent amount of time waiting for safety check was ridiculous. Think twice before buying a car here because the customer service is terrible.

Avoid at all costs. If you are not on a Toyota warranty don't even think of bringing your car here. The work is incredibly slow, time estimates are way off and the price is expensive. Now that we are off the warranty we will go to our own mechanic and save money, time and lots of frustration.

Heard what we wanted and made sure the process was quick and easy just as I requested. They filled our wish list with the car we want d as well.

Professional employees that know how to get the job done. I would definitely come back or refer a friend. They get it right.

No pressure, all questions answered clearly. Followup needs attended to, staff very courteous and friendly, The business itself is clean, well decorated, easy to find one's way around.

Sales person was awesome. Worked fast and did what he could to help us get our dream car. Excellent customer service.

Fast and friendly staff. Thank you very much for helping me find a new car after my car accident and I appreciate the 200 dollar gas card promo that I received in the mail!