[{"id":563006,"firstName":"Dina","lastName":"Wilson","titleText":"GM","shortBioText":"Started with Timbrook Automotive Organization in 2007 and has moved from Finance Manager, to Finance Director to General Manager. Currently working both Finance and General Manager assignments. Loves working with customers to help them find the perfect vehicle to suit their needs! At Timbrook Kia, we make buying a vehicle a great experience!","emailTxt":"dwilson@timbrook.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103939/employees/c48516a0765c.jpg","drDealerId":103939,"dealerEmpStartDtUtc":"1175385600","industryStartDtUtc":"1080777600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":573947,"firstName":"Stephen","lastName":"Ankerich","titleText":"Sales Representative","emailTxt":"srankerich@timbrook.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103939/employees/f7b019b4779f.jpg","drDealerId":103939,"dealerEmpStartDtUtc":"1546300800","industryStartDtUtc":"1546300800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":563046,"firstName":"Rich","lastName":"Rowland","titleText":"Sales Manager","emailTxt":"rrowland@timbrook.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":103939,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":196925,"firstName":"Ron","lastName":"Crowe","titleText":"Service Manager","shortBioText":"Ronald Crowe is the service manager for Timbrook Kia, a position he has held for over a year and a half. Prior to that he was a service adviser for Timbrook GM. Before coming to work for Timbrook he spent a year with Terminix. \r\n\r\n\r\nMarried with five children and three grandsons his favorite hobbies include camping and riding his Harley motorcycle. \r\n\r\n\r\n\r\nHis favorite music is country. He enjoys watching Action movies and his favorite TV shows are CSI Miami, Two and A Half Men, and Sports. He has been a lifelong fan of the Washington Redskins.","emailTxt":"rcrowe@timbrook.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103939/employees/72804adb-1e43-4ed7-a591-ed0680add60b.jpg","drDealerId":103939,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":563043,"firstName":"Chris","lastName":"Johnson","titleText":"Service Advisor","emailTxt":"cjohnson@timbrook.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":103939,"dealerEmpStartDtUtc":"1541030400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":585171,"firstName":"Michael","lastName":"Marvin","titleText":"Sales","emailTxt":"mmarvin@timbrook.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103939/employees/0434ead35002.jpg","drDealerId":103939,"dealerEmpStartDtUtc":"1554076800","industryStartDtUtc":"1554076800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":196928,"firstName":"Jack","lastName":"Kenney","titleText":"Parts Manager","shortBioText":"Jack Kenney has been the parts manager for Timbrook Kia for a little more than two years. Before coming to Timbrook he was employed by Cook Brothers Automotive as a counter person and auto paint mixer. In one capacity or another he has worked in the car business since 1987. \r\n\r\n\r\n \r\n\r\n\r\nHe is single with one child. Aside from his son, his greatest passion is music. When he's not working or taking care of his boy he can be found playing guitar. He recently left the band Phoenix based out of Uncle Joes Woodpile to join a new band known as Rock Bottom. \r\n\r\n\r\nHe likes classic rock music. Some of his favorite TV programs are Judge Judy, Two and a Half Men, Two Broke Girls, and Family Feud. In his spare time he enjoys reading biography's, and watching documentaries.","emailTxt":"jkenney@timbrook.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103939/employees/f04b6585-796e-4d84-820c-c0673bf1ce31.jpg","drDealerId":103939,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":585170,"firstName":"Laken","lastName":"Mallow","titleText":"Sales","shortBioText":"","emailTxt":"lmallow@timbrook.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103939/employees/f0f05563a57c.jpg","drDealerId":103939,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Timbrook Kia

4.9 out of 5 4.9

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
64 lifetime reviews. Includes reviews of Timbrook Kia from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 16, 2019

    This is my second purchase at Timbrook Kia, Dina and her team go well above expectations to make you feel comfortable and not pressured in your purchase!... Terry was great and was a pleasure to work with. Thank you Timbrook Kia

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dina Wilson

    (5.0) 20 reviews

    Rich Rowland

    Sales Manager

    (5.0) 6 reviews

  • 5.0 out of 5
    September 6, 2019

    Service was performed on my Sportage my car was brought back too me clean always a pleasant atmosphere Stephen is great always there too help you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 19, 2019

    I stopped in for a scheduled recall repair, on my 2015 Kia Sorento. Michael came and spoke with me while I was waiting. He was very friendly and easy to... talk to. He showed me a new Sorento and I took it for a test drive. Wow! I was not looking to buy a new vehicle when I arrived, but every one was so kind and they all worked 100% together to get a good price on my used car and a affordable price and monthly payment that I was comfortable with. Thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. We sincerely appreciate it. If you ever need anything please feel free to reach out to us. Timbrook Kia - the one place to... go!


    Worked with:
    Dina Wilson

    (5.0) 20 reviews

    Stephen Ankerich

    Sales Representative

    (5.0) 8 reviews

    Rich Rowland

    Sales Manager

    (5.0) 6 reviews

    Michael Marvin

    Sales

    NOT RATED

  • 5.0 out of 5
    August 2, 2019

    Easy to work with. Very friendly. Good follow-up. Good all around experience I highly recommend Timbrook Kia for your next vehicle, especially the Soul!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the rating and review. We are glad you are a part of the TIMBROOK Kia family! If you ever need anything, please let us know. Dina Wilso...n, General Managet

  • 5.0 out of 5
    July 19, 2019

    Very professional and friendly service. They knew exactly what I wanted! The salesman and financial dept were wonderful. Would rexo recommend to everyone!... Thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. We appreciate your choosing TIMBROOK Kia for your vehicle purchase. Glad you are a part of our family!


    Worked with:
    Dina Wilson

    (5.0) 20 reviews

    Michael Marvin

    Sales

    NOT RATED

  • 5.0 out of 5
    July 15, 2019

    Bought a 2019 Kia Sorento. Stephanie Bender got me in the right car. Good price. Banks where closed when I went in. Got me financed. Called me 10AM. By... 1pm I was driving my new car. Showed me all the features. Very knowledgeable about the cars she sells.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 12, 2019

    Let's be honest. No one loves car buying really. We love the car but the process can be daunting. I honestly was pleasantly surprised and impressed with... the entire experience at Timbrook Kia. I felt no pressure. It was a smooth pleasant purchase. No stressful debating etc.They are HIGHLY recommended by me! Loved the entire deal!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words. We sincerely appreciate your choosing Timbrook Kia to purchase your new vehicle. Thanks again and enjoy your new ride! ... If we can be of any assistance, please let us know. Dina Wilson, General Manager

  • 5.0 out of 5
    July 3, 2019

    This makes our 3rd vehicle that we have purchased from Timbrook Kia. As always, everything was wonderful. Everyone that works down there is so nice. From... the sales team to the service team, they are great. They doing a great job explaining things and will answer any questions you have. Their customer service is wonderful.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for allowing us to serve you and I knew you would fall in love with the Telluride! Enjoy and thanks for returning to Timbrook Kia! By the ...way, Rich Rowland, our sales manager, was the other man that worked with us.


    Worked with:
    Dina Wilson

    (5.0) 20 reviews

    Stephen Ankerich

    Sales Representative

    (5.0) 8 reviews

  • 5.0 out of 5
    June 27, 2019

    I have owned a Soul for 6 years and loved that car. I wanted to move to an all-wheel drive vehicle and launched on the Sportage. Stephanie and Dina were... of tremendous help. A most satisfying car buying experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dina Wilson

    (5.0) 20 reviews

    Rich Rowland

    Sales Manager

    (5.0) 6 reviews

  • 5.0 out of 5
    June 27, 2019

    Our Salesman Michael was very informative and helpful throughout our car search and never pushy. He worked very hard with his Manager Mr Roland to make... the deal work within our budget and didn't stop until it did. Everyone at Timbrook Kia was very friendly and congratulated us even though it wasn't their sale. When it was finally time to sign the paperwork, Dina Wilson made it quick and easy to understand. Overall the process was very smooth and was an awesome experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your comments. It was a pleasure working with you and getting to know you. Welcome to our big family. We are glad you are a part of us.... God bless.


    Worked with:
    Dina Wilson

    (5.0) 20 reviews

    Michael Marvin

    Sales

    NOT RATED

View More Reviews