Lexus El Cajon

From the first step to the last...this dealership was just great! Sam Martindale was our sales person and not only is he fun and energetic to work worth,... his knowledge of the cars on the lot is very impressive. He was super patient with me while I sat in, drove, and just plain wondered around while making my decision. He also introduced us to co workers and I found that little addition to make the whole experience even more comfortable. No pressure what so ever to purchase. He really just wanted to make sure I was happy. Everything was quick and easy! And I LOVE my new Lexus! I’m grinning from ear to ear. Thanks Sam and Lexus El Cajon

I have bought and leased many cars over the years. Leasing my RX350 From Lexus El Cajon was the best experience of all!!! I look forward to having my... car serviced there. I have heard so many great things about their services. I will be recommending them to my friends.

I just bought my first Lexus during the December to Remember event. I purchased an ES 350 and couldn’t be more happy with my purchase. The best part was... Matt made the experience very easy and he was super professional. To top it off he showed me pictures of his cute new puppy to make it even better!

I previously owned a Lexus and took it to get serviced and was amazed at how great the service was. I was never talked into getting more than I needed... done. They were fast and did great work. Once my car became old I decided to get a new rx350. The sales department was amazing! I was in and out. I have never had such a great car buying experience. I will definitely be purchasing my next car there.

Visited Lexus EL Cajon for a repair on my car. The service department was very helpful in explaining what needed to be done and not pushy at all. I traveled... a little further than normally to come here but I am glad I did. Highly recommend this store to anyone looking to purchase a vehicle and have it serviced at the same place. Thank you!

I put in an offer and received no feed back on the offer. Just emails to come into the dealer for a look or test drive.

HORRIBLE NIGHTMARE! Back in June I had a very positive experience with a sales person of Lexus El cajon but that is to be expected to make a sale. We made... a deal and on June 15, 2018 Gabriel Almazan was my Finance Manager. He drew up the docs and I signed my life away. Exactly one month later, July 16th, after calls went unanswered and I still had not received any information in the mail, I emailed Gabriel to try and find out what was going on since Ford Credit was calling me due to non-payment. The Ford was my trade-in. 32 days later I get contacted that there was an issue in financing but not to worry because with a re-contract in my favor the situation will be resolved. From June to July my information was being sent to every financial establishment around, not once was I notified within the 10 day legal period that there was issues. My trade was also not paid off within the 21 day legal period causing a delinquency against me. My credit at that point was taking a very ugly turn. With the confidence that they were going to make the wrong right I agreed to re-contract. July 20th (Friday) the new docs were sent via FedEx to my house dated July 18th. I signed and sent back that Monday. Meanwhile explaining the situation to Ford Motor Credit whom is now also documenting these events. Another month goes by and the exact same situation has occurred only this time my call back comes from the Finance Director Gabriel Almazan who basically tells me Demetrio has screwed up but there is nothing to be done unless I want to hand over $4,000 to avoid an unwind. I certainly was not going to do that so he asked that I come just return the car and we part ways after they have done severe damage to my credit that point. That night I explained the timeline of events to Demetrio via text message.I asked why was I not notified within 10 days back in June of issues and further more why the Ford was not paid off within 21 days of them taking possession? I asked that he and/or his GM correct the situation and I was happy to make the agreed upon payments direct to the dealership if that was the only option since they had owned the deal at that point. The next morning of course I get a call from Demetrio himself notifying me that he has worked some magic and we will re-contract once more in my favor. Same scenario, new docs were sent via FedEx and I signed. I then asked Demetrio to send me a letter of some sort so I count now deal with the three credit agencies to correct the damage Lexus El Cajon created for me. Demetrio has dismissed all responsibility and each contact I try to make he is in "meetings". He does not even have the courtesy to call back and follow through on actions the dealership chose to take without my consent creating a very lengthy process for me to correct myself on their unprofessional behalf.

I bought my CT200h last year from these guys, came in to get my 10K service done and they were EXCELLENT. Greeted soon as I arrived, experienced service... staff, no pressure environment. I will be back!

Bought my car from them and was very happy. I went in for service and was just as happy!

I got my car serviced for 30,000 miles at Lexus El Cajon and they did a wonderful job. Perry was my service advisor and he was really professional and... quick. I recommend Lexus El Cajon to everyone!