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Lexus El Cajon

(110 reviews)
Sales hours: 10:00am to 4:00pm
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Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday 10:00am–4:00pm Closed

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Reviews

(110 reviews)

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We saw a RX450hl advertised on Carfax and stoped by the

We saw a RX450hl advertised on Carfax and stoped by the dealership to see the car. We were greated by Valerie Guzman and she made us feel very comfortable. She has a very warm personality and showed a lot of interest in our needd and wants. She showed us the car and we decided to move forward with the purchase. She handeled the transactions with dignity and great understanding. We made the purchase and are very happy with the experience.

We saw a RX450hl advertised on Carfax and stoped by the

We saw a RX450hl advertised on Carfax and stoped by the dealership to see the car. We were greated by Valerie Guzman and she made us feel very comfortable. She has a very warm personality and showed a lot of interest in our needd and wants. She showed us the car and we decided to move forward with the purchase. She handeled the transactions with dignity and great understanding. We made the purchase and are very happy with the experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mike, we're delighted to hear that Valerie made your experience at Lexus El Cajon so comfortable and enjoyable. Thank you for choosing us, and we hope you're loving your new Lexus RX 450hl!

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We saw a RX450hl advertised on Carfax and stoped by the

We saw a RX450hl advertised on Carfax and stoped by the dealership to see the car. We were greated by Valerie Guzman and she made us feel very comfortable. She has a very warm personality and showed a lot of interest in our needd and wants. She showed us the car and we decided to move forward with the purchase. She handeled the transactions with dignity and great understanding. We made the purchase and are very happy with the experience.

We saw a RX450hl advertised on Carfax and stoped by the

We saw a RX450hl advertised on Carfax and stoped by the dealership to see the car. We were greated by Valerie Guzman and she made us feel very comfortable. She has a very warm personality and showed a lot of interest in our needd and wants. She showed us the car and we decided to move forward with the purchase. She handeled the transactions with dignity and great understanding. We made the purchase and are very happy with the experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Valerie made your experience at Lexus El Cajon so comfortable and enjoyable. Thank you for choosing us and sharing your positive feedback! Enjoy the new RX 450hl!

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I have no idea where to being with my experience at Lexus

I have no idea where to being with my experience at Lexus El Cajon. I'm completely upset and now have to pay and fix an issue that it wasn't even the original reason why I brought it in but no one had the common courtesy to tell me that my car rear brakes had an issue even though they had the car going on 3 weeks and the car mechanic which I was told took it home to try and recreate the original issue but if he had it for the time he had and took it home then he would hear the rear brakes going out it's not a sound that you can ignore. Plus on top of that I had a loaner car that they didn't do a prior inspection on and was told it would be safe for my son and I. Well thank god I dropped my son off at his dads because driving home on a downward slope with no light indicator the car tire went out. No nails nothing just went out. Scary experience for me since on the downward slope on the fast lane cars driving passed me with an unplanned tire going out I was able to get to a gas station in an area I wasn't familiar with and than having to wait for a tow truck for 3 hours . Then when I return the car I get told well things happen and treated like I'm crazy with no empathy. The car mechanic that helped me treated me like I had no idea what I was talking about since he has been working on cars for 20 years and I'm a woman and have no idea what I was talking about I just agreed to be done with the conversation because I know I wasn't going to be heard. Lexus of EL Cajon has made me look like a crazy person for the situations that I was faced because they weren't in it and now paying for something that could've been addressed but making me aware of it prior or that wasn't even an issue with the car when I took it in.

I have no idea where to being with my experience at Lexus

I have no idea where to being with my experience at Lexus El Cajon. I'm completely upset and now have to pay and fix an issue that it wasn't even the original reason why I brought it in but no one had the common courtesy to tell me that my car rear brakes had an issue even though they had the car going on 3 weeks and the car mechanic which I was told took it home to try and recreate the original issue but if he had it for the time he had and took it home then he would hear the rear brakes going out it's not a sound that you can ignore. Plus on top of that I had a loaner car that they didn't do a prior inspection on and was told it would be safe for my son and I. Well thank god I dropped my son off at his dads because driving home on a downward slope with no light indicator the car tire went out. No nails nothing just went out. Scary experience for me since on the downward slope on the fast lane cars driving passed me with an unplanned tire going out I was able to get to a gas station in an area I wasn't familiar with and than having to wait for a tow truck for 3 hours . Then when I return the car I get told well things happen and treated like I'm crazy with no empathy. The car mechanic that helped me treated me like I had no idea what I was talking about since he has been working on cars for 20 years and I'm a woman and have no idea what I was talking about I just agreed to be done with the conversation because I know I wasn't going to be heard. Lexus of EL Cajon has made me look like a crazy person for the situations that I was faced because they weren't in it and now paying for something that could've been addressed but making me aware of it prior or that wasn't even an issue with the car when I took it in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kathleen, I'm truly sorry to hear about your experience and the challenges with your vehicle. It sounds incredibly frustrating and concerning, especially with the safety issues you faced. We strive for better communication and service than what you've described here, and we'd like to assist you in the best way we can. Please reach out so we can address these concerns directly and work toward a solution. Thank you, Robert Mandgie - Service Manager - rmandgie@lexuselcajon.com

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I have no idea where to being with my experience at Lexus

I have no idea where to being with my experience at Lexus El Cajon. I'm completely upset and now have to pay and fix an issue that it wasn't even the original reason why I brought it in but no one had the common courtesy to tell me that my car rear brakes had an issue even though they had the car going on 3 weeks and the car mechanic which I was told took it home to try and recreate the original issue but if he had it for the time he had and took it home then he would hear the rear brakes going out it's not a sound that you can ignore. Plus on top of that I had a loaner car that they didn't do a prior inspection on and was told it would be safe for my son and I. Well thank god I dropped my son off at his dads because driving home on a downward slope with no light indicator the car tire went out. No nails nothing just went out. Scary experience for me since on the downward slope on the fast lane cars driving passed me with an unplanned tire going out I was able to get to a gas station in an area I wasn't familiar with and than having to wait for a tow truck for 3 hours . Then when I return the car I get told well things happen and treated like I'm crazy with no empathy. The car mechanic that helped me treated me like I had no idea what I was talking about since he has been working on cars for 20 years and I'm a woman and have no idea what I was talking about I just agreed to be done with the conversation because I know I wasn't going to be heard. Lexus of EL Cajon has made me look like a crazy person for the situations that I was faced because they weren't in it and now paying for something that could've been addressed but making me aware of it prior or that wasn't even an issue with the car when I took it in.

I have no idea where to being with my experience at Lexus

I have no idea where to being with my experience at Lexus El Cajon. I'm completely upset and now have to pay and fix an issue that it wasn't even the original reason why I brought it in but no one had the common courtesy to tell me that my car rear brakes had an issue even though they had the car going on 3 weeks and the car mechanic which I was told took it home to try and recreate the original issue but if he had it for the time he had and took it home then he would hear the rear brakes going out it's not a sound that you can ignore. Plus on top of that I had a loaner car that they didn't do a prior inspection on and was told it would be safe for my son and I. Well thank god I dropped my son off at his dads because driving home on a downward slope with no light indicator the car tire went out. No nails nothing just went out. Scary experience for me since on the downward slope on the fast lane cars driving passed me with an unplanned tire going out I was able to get to a gas station in an area I wasn't familiar with and than having to wait for a tow truck for 3 hours . Then when I return the car I get told well things happen and treated like I'm crazy with no empathy. The car mechanic that helped me treated me like I had no idea what I was talking about since he has been working on cars for 20 years and I'm a woman and have no idea what I was talking about I just agreed to be done with the conversation because I know I wasn't going to be heard. Lexus of EL Cajon has made me look like a crazy person for the situations that I was faced because they weren't in it and now paying for something that could've been addressed but making me aware of it prior or that wasn't even an issue with the car when I took it in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Kathleen, I'm truly sorry to hear about your experience and the challenges with your vehicle. It sounds incredibly frustrating and concerning, especially with the safety issues you faced. We strive for better communication and service than what you've described here, and we'd like to assist you in the best way we can. Please reach out so we can address these concerns directly and work toward a solution. Thank you, Robert Mandgie - Service Manager - rmandgie@lexuselcajon.com

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We have purchased 6 Lexus from this dealership but after

We have purchased 6 Lexus from this dealership but after yesterday we will never purchase another Lexus from them. I will be driving all the way to Lexus Escondido instead. Their customer service (Patty) is awful and apparently purchasing an older Lexus for your 17 year old pre-law student isn’t going to get you any help. We were continuously told her little CT200 is old. The parts department and sales guy. I guess assumed those were our only Lexus we owned. My daughter asked so do they need to know we also have 4 other Lexus that are newer to get some help.

We have purchased 6 Lexus from this dealership but after

We have purchased 6 Lexus from this dealership but after yesterday we will never purchase another Lexus from them. I will be driving all the way to Lexus Escondido instead. Their customer service (Patty) is awful and apparently purchasing an older Lexus for your 17 year old pre-law student isn’t going to get you any help. We were continuously told her little CT200 is old. The parts department and sales guy. I guess assumed those were our only Lexus we owned. My daughter asked so do they need to know we also have 4 other Lexus that are newer to get some help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My parents and I were there today to order one LS500H and

My parents and I were there today to order one LS500H and two NX350H all 2025 models. We even disclosed that it has been a long journey for us to arrive to this day, and that we decided to place an order with this dealership because our family has been buying cars with them in the past. The sales agent did not care to help us at all, she was so focused in pushing her cars in inventory, she told us that we would need to wait 2 to 3 years!! Buyers beware, they won't try to help you, they will want to sell what they want not what you want. Please know that we ended up going to Lexus Kerney mesa and we have ordered our three cars!! Marty was our salesperson at kerney mesa and he was very professional and courteous!!

My parents and I were there today to order one LS500H and

My parents and I were there today to order one LS500H and two NX350H all 2025 models. We even disclosed that it has been a long journey for us to arrive to this day, and that we decided to place an order with this dealership because our family has been buying cars with them in the past. The sales agent did not care to help us at all, she was so focused in pushing her cars in inventory, she told us that we would need to wait 2 to 3 years!! Buyers beware, they won't try to help you, they will want to sell what they want not what you want. Please know that we ended up going to Lexus Kerney mesa and we have ordered our three cars!! Marty was our salesperson at kerney mesa and he was very professional and courteous!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jaime, I'm sorry to read about your experience. It's important for us that our customers feel heard and valued, so it's disappointing to know we didn't meet those expectations this time around. We're always looking for ways to improve and would appreciate the opportunity to discuss this further with you if you'd like. Thank you, Patricia Arvizu - Sales Manager - 619-440-5398

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Went to check a trade in vehicle and upon arrival David

Went to check a trade in vehicle and upon arrival David helped me through the purchase/ trade in process and we were able to make a quick deal that was easy, transparent and straightforward. I got a great offer on my current vehicle and made a very fair deal for my new vehicle. Will absolutely be back once it's time to purchase a new car again. Overall awesome team and great purchasing experience!

Went to check a trade in vehicle and upon arrival David

Went to check a trade in vehicle and upon arrival David helped me through the purchase/ trade in process and we were able to make a quick deal that was easy, transparent and straightforward. I got a great offer on my current vehicle and made a very fair deal for my new vehicle. Will absolutely be back once it's time to purchase a new car again. Overall awesome team and great purchasing experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that David and our team at Lexus El Cajon were able to assist you with your trade-in process. We strive for transparency, fairness, and efficiency in all of our deals! Thanks so much for the positive feedback - we look forward to seeing you again when it's time for a new car!

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Francisco Dimas Sales Associate was very helpful for us

Francisco Dimas Sales Associate was very helpful for us in helping to choosing the right Lexus he explaining every detail in the car that we like (Lexus RX350) so definitely my Wife and myself Make the right decision in buying it, do to his Great experience we do recommend him. ask for him he will give you a good deal

Francisco Dimas Sales Associate was very helpful for us

Francisco Dimas Sales Associate was very helpful for us in helping to choosing the right Lexus he explaining every detail in the car that we like (Lexus RX350) so definitely my Wife and myself Make the right decision in buying it, do to his Great experience we do recommend him. ask for him he will give you a good deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Riley, we're delighted to know Francisco was able to assist you in finding the perfect Lexus RX 350 at Lexus El Cajon! We appreciate your recommendation and are glad that his expertise helped make your decision easier. Safe travels!

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Customer experience was an 8/10 salespeople were

Customer experience was an 8/10 salespeople were courteous, and when I spoke with the sales manager, he was curious as well. Dealership was clean and tidy.

Customer experience was an 8/10 salespeople were

Customer experience was an 8/10 salespeople were courteous, and when I spoke with the sales manager, he was curious as well. Dealership was clean and tidy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive feedback! We're glad to know that you found our team courteous and our dealership clean at Lexus El Cajon. Your satisfaction is important to us, so we'll strive for a 10/10 next time!

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I was told my older car (97') would go through a

I was told my older car (97') would go through a diagnostic to fix a sudden issue (constant chiming sound which was thought to be from a broken mechanism inside the steering module. Then I received a call telling me to 'repair' the car was going to be more costly as the diagnostic pinged something on the fuse box or surrounding wires because of a leaking charge resulting in a whopping charge of 738 (initial diagnostic + labor + fix). Received another call from them saying that the mechanic has 'never seen this before' and that the problem is thought to be my fuse junction which isn't currently in manufacturing. I was given 2 options: 1. Take my car back; 2. Find the part, buy it, ship it, send it to them (likely an extra 500 for the part and possibly extra for this 'labor charge'). We decided to bring the car back, HOWEVER, they decided to charge us the full 738 when the originally promised a fix/repair, and gave such a non-answer for the issue of our car. We developed massive mistrust when it was stated that the mechanic had 'never seen this issue before' and that they 'believed it was the fuse junction.' Anybody could say something might be the problem, and coming to this place where the manager refused to understand that we paid for a repair/fix and didn't receive it + stated all this was labor charge (~530) but they put extra time into this car (We don't have proof of that in the first place?) was insanely ridiculous. We were looking for an answer and a solution and only received a maybe-answer, and yet was charged in full for the sole reason pegged as labour charge. Extremely unhappy with this service.

I was told my older car (97') would go through a

I was told my older car (97') would go through a diagnostic to fix a sudden issue (constant chiming sound which was thought to be from a broken mechanism inside the steering module. Then I received a call telling me to 'repair' the car was going to be more costly as the diagnostic pinged something on the fuse box or surrounding wires because of a leaking charge resulting in a whopping charge of 738 (initial diagnostic + labor + fix). Received another call from them saying that the mechanic has 'never seen this before' and that the problem is thought to be my fuse junction which isn't currently in manufacturing. I was given 2 options: 1. Take my car back; 2. Find the part, buy it, ship it, send it to them (likely an extra 500 for the part and possibly extra for this 'labor charge'). We decided to bring the car back, HOWEVER, they decided to charge us the full 738 when the originally promised a fix/repair, and gave such a non-answer for the issue of our car. We developed massive mistrust when it was stated that the mechanic had 'never seen this issue before' and that they 'believed it was the fuse junction.' Anybody could say something might be the problem, and coming to this place where the manager refused to understand that we paid for a repair/fix and didn't receive it + stated all this was labor charge (~530) but they put extra time into this car (We don't have proof of that in the first place?) was insanely ridiculous. We were looking for an answer and a solution and only received a maybe-answer, and yet was charged in full for the sole reason pegged as labour charge. Extremely unhappy with this service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Maryann, It's important that our customers feel they're receiving thorough and accurate information regarding their vehicle repairs. When you arrived for pick up and had questions, we discussed the approved labor and diagnostic time in depth. All charges were approved by you prior to any work being performed. As discussed, we would be happy to install the component at no additional charge to you if you decide to proceed with repairs. Please feel free to contact me directly if you have any other concerns or questions. Ronnie Witt - Service Manager - rwitt@lexuselcajon.com

Consumer response

You guys have continued to double down on this. This behavior is just so infuriating, considering you took advantage of this heinous extreme labor charge, without even attempting to give me a slight solution to my issue. I do not believe you guys had any intention to install this part (which would be 500 extra dollars) for free. You took advantage of my parents (immigrants) who wanted their daughter's car fixed. You charged insane prices, to FIX my car, but instead I came back with my car who's condition had not changed at all. You took advantage of us. Point blank period. I will continue leaving my reviews up for everyone to know that they should go to other auto-repairs, especially those that are not controlled by a corporate. You will be left unsatisfied. I ended up going to a different auto-repair shop (a smaller, lesser known one) who was baffled by not only the price, but how the mechanics at Lexus failed to see there was an easier hack solution... to take out the fuse causing the issue which these guys did not do, and instead took out major pieces of my car and led my trunk switch in car TO NOT WORK. So, not only did he essentially remove the battery drain issue, the chime issue, and pretty much everything else, but he also charged an amazing rate. I am grateful for going to the new auto-repair, and know definitely to NEVER give Lexus dealership my business again. I hope this review goes out to anyone desperate to have their older or newer car fixed. Do not respond further. I will not change or remove any of my responses.

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