Jim Click Mazda East Tucson

I bought a new car from Jim Click which includes oil changes for life. I am able to take my car to any of their dealership for the oil change, sounds great. Here's my story, I have my driver settings set a way that I can control the car without fighting the car (steering itself to stay in lanes). Everytime Jim Click changes oil they disconnect battery which resets all car settings, twice this situation almost caused an accident leaving dealership, and my request not to disconnect battery falls on deaf ears. A manager told me about the procedure to disconnect battery and they WILL NOT change procedure even when requested, and when I tell them that I don't feel safe about how they change oil. I am told maybe I should go elsewhere for my oil change, maybe it will take some getting hurt or someone taking legal action. That's my story, judge for yourself.

Excellent service, very attentive, I can’t say enough on how I was treated and the excellent service we received, thank you Mr.Bradley

Took car in for a flat repair. Was told that a new tire was needed. Paid for tire and charged more than quoted. Next day tire flat again! When taken some place else, a leaky valve was found. New tire was not needed. Isn't that just SWELL? ZOOM ZOOM is DOOM DOOM!

Sales experience was good, even though I didn't end up buying from them. Special shout out to Franklin Stocker who was the best sales experience I have had shopping for any car. Overall good experience in sales. Service wise, it's been a nightmare trying to get anyone to respond to texts or messages trying to get a service. The only way I have gotten a response is if I call the "maintenance for life" phone and then try and get them to transfer me to the correct person. Even when I do this, nobody follows up when parts are in for warranty work. While you are at the dealership, most of the service advisor staff are dismissive and rude. There are a few who are not but most of them treat any question as if it's personally offensive to them or as if I am taking up an unreasonable amount of time (it was a simple question, I was not). If they are overwhelmed because they are understaffed, then Jim Click needs to hire more service advisors. We now drive hours out of Tucson to get a Mazda service appointment for our warranty work. As of right now I am still waiting on a call back after 5 business days, meanwhile a competitor dealership with higher service traffic responded in 1 business day. Mechanics are the best part of this service department. Sent videos of the repair and were friendly. Service advisors and management is what makes it bad.

I was willing to travel a long distance to get the best deal on a new car, and that deal ended up being at Jim Click. The deal they offered me on a new MX-5 RF made other dealership's eyes pop when I tried to get them to match or beat it. Riley was the Salesman I hooked up with at JIM Click, and he is definitely they guy to go to. He is extremely passionate about cars, beyond just salesmanship, in the exact kind of way you want your dealer to be. He will make sure you leave with a vehicle that fits you best, not line their pockets the most. Meanwhile, I suspect Kevin was the real wizard behind the paperwork that got me the deal that broke the back of nearly every Mazda dealer in Arizona. xxxxxxto both of them.

Service is awful. Jim Click Tucson rotated my car tires, but jammed on lug and didn't do anything about it. I notice it, and call them to fix the problem they created. I get an appointment for 9:00am Monday, show up at 8:45am, and am told they won't look at my car until noon. Apparently, a service appointment only gets you a place in line. Who runs a service model like that? Do you really want to wait 5 hours for an oil change? If not, go somewhere else. And remember, it was their bad service that made me have to come back!

not looking to buy but great place to look at all the different models they have and check out the prices. Salespeople are pleasant and helpful

Javier has great customer service, low key, explains benefits and assists in the best vehicles. The dealership was clean and other employees were helpful in the process. I would definitely recommend Javier for your vehicle needs.