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Reviews

4.3
15 lifetime reviews.
  • Excellent sales department and customer service

    We had a wonderful experience with Mitsubishi in purchasing our Outlander Sport. Michael Carpenter who as always was great.he had sold us our firs...


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    We had a wonderful experience with Mitsubishi in purchasing our Outlander Sport. Michael Carpenter who as always was great.he had sold us our first vehicle previously from Mitsubishi. He is thorough,knowledgeable and detail oriented. He really listens to his customers and tries very hard to make sure they are satisfied with their vehicle. He exceeds my expectations and I would recommend him to anyone who is looking for a vehicle. Dave the store Manager is also very accomodating as well as the Finance Manager Bill who was very helpful. i would recommend Mitsubishi to any one looking for a excellent vehicle. The only thing Mitsubishi should do is provide extra car mats because they are very expensive vehicles and it certainly would be a plus.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • AMAZING STAFF, AMAZING CUSTOMER SERVICE!!!!

    I've been shopping around fot a new Mitsubishi Lancer and have been to a few dealers. Never have I been this amazed and impressed by the overall e...


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    I've been shopping around fot a new Mitsubishi Lancer and have been to a few dealers. Never have I been this amazed and impressed by the overall expierence at this place. I was NOT ONCE pressured to buy a carot change my preference. From the second I walked into the door I was greeted with a smile by EVERYONE! Offered coffee, soda, water, and a massage chair. So that was extremely nice, but truly the best part was the staff. This was my first time purchasing a new car and I was unsure of a few things. John Gonnella is the salesman who worked with me the whole time, being extremely straight forward and knowledgeable about every single question I had. He said "if you do not feel comfortable purchasing this car, we do not want you to feel pressured". That's when I knew I was at the right place. I got EXACTLY what I wanted and even MORE. I hugged him when I left, what an amazing person. I cannot express how blessed I am for this experience. I will always stay with this dealership. They go ABOVE AND BEYOND for you, I cannot thank them enough!!!!!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Horrible, lazy and does not listen!!

    Horrible experience, no one listens at this dealership, they just do what they want. The process took so long because they play so much and think ...


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    Horrible experience, no one listens at this dealership, they just do what they want. The process took so long because they play so much and think they are funny. I tried to explain to the hard headed salesperson that I had a vanity plate I wanted to transfer to the car I was purchasing. He said since it was coming from a truck I could not do that but I explained to him the class does not matter with a vanity plate. He hesitated then said well lets just give you the new plate then you can go to an auto tags place when you get your registration from us and change it. I explained to him that I didn't want to do that because then I would have to pay again. Well like I said I get the registration card and had to pay again to have it transferred and renewed. They also would not give me an owners manual telling me I had to wait until someone traded in a car like mine and they would take the manual from that car. I called the customer service manager and finally go the manual. Just a nightmare and unnecessary exta steps. I would never ever recommend this dealership. I had to make three trips to this dealership and they still never washed the car and it took hours just for them to put the tags in the window. I don't know why my experience was so bad but I know it's not just me because while I was there a couple left because it was taking so long. Even though I had there plate on my car I took the holder off because I didn't want anyone to know I went to this dealership!!!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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