Skip to main content

Springfield Mitsubishi

(79 reviews)

Reviews

(79 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Springfield Mitsubishi from DealerRater.

Want to share your experience with this dealership?

Write a review

Everyone did there part and helped out a lot in the best

Everyone did there part and helped out a lot in the best way possible for me

Everyone did there part and helped out a lot in the best

Everyone did there part and helped out a lot in the best way possible for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks Tameir, we appreciate the rating and feedback!!!!

Show full review

I brought a 2023 Mitsubishi Outlander from this

I brought a 2023 Mitsubishi Outlander from this dealership and only after a year the vehicle started breaking down. I have spent more time in Lyft rides than in this vehicle. The dealership sells lemon vehicles .

I brought a 2023 Mitsubishi Outlander from this

I brought a 2023 Mitsubishi Outlander from this dealership and only after a year the vehicle started breaking down. I have spent more time in Lyft rides than in this vehicle. The dealership sells lemon vehicles .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your concerns and we're sorry to hear you are having trouble with your vehicle. We would love the opportunity to actually address your concern and for our Service department to diagnose your vehicle. Please reach out to our Service Department so we can attempt to address your problem.

Show full review

The best

You guys are great all the way around. Thanks again for your services and my new vehicle. Stay blessed.

The best

You guys are great all the way around. Thanks again for your services and my new vehicle. Stay blessed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks a ton Johnathan and congrats on your "second wife!" LOL

Show full review

I would like to take the time to express my gratitude

I would like to take the time to express my gratitude with the Springfield Mitsubishi of Atlantic City 🙏 The team work ethics and grace was very outstanding and much appreciated. Blessings and much success to Marcus, Isabel and Melissa for going above and beyond to ensure I got the best deal. The team have many years of experience and knowledge of the industry and they truly work for the best interest of the customer. Corporate please be advised that the names mentioned above are the best of the best. We need more Marcus, Isabel and Melissa in this world. I highly recommend anyone that is interested in getting a vehicle to stop at The Springsfield Mitsubishi of Atlantic City located on black house pike. You won't be disappointed. Not only I was blessed with a brand new vehicle but also great people. Thank you HEAVENLY FATHER for Isabel, Melissa and Marcus for helping me improve my quality of life with a brand new truck my OUTLANDER SPORTS. BEEP BEEP!

I would like to take the time to express my gratitude

I would like to take the time to express my gratitude with the Springfield Mitsubishi of Atlantic City 🙏 The team work ethics and grace was very outstanding and much appreciated. Blessings and much success to Marcus, Isabel and Melissa for going above and beyond to ensure I got the best deal. The team have many years of experience and knowledge of the industry and they truly work for the best interest of the customer. Corporate please be advised that the names mentioned above are the best of the best. We need more Marcus, Isabel and Melissa in this world. I highly recommend anyone that is interested in getting a vehicle to stop at The Springsfield Mitsubishi of Atlantic City located on black house pike. You won't be disappointed. Not only I was blessed with a brand new vehicle but also great people. Thank you HEAVENLY FATHER for Isabel, Melissa and Marcus for helping me improve my quality of life with a brand new truck my OUTLANDER SPORTS. BEEP BEEP!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mrs Nambo - Thank you SO much for sharing your experience with Marcus, Isabel and Melissa at our Atlantic City store! They will be thrilled to see this amazing feedback and we are so happy you are driving in your new Outlander Sport! Congrats!!!

Show full review

I recently purchased a Eclipse Cross from Springfield

I recently purchased a Eclipse Cross from Springfield Mitsubishi and the dealer John G. was very excellent. He was amazing in assisting me with my purchase and helping me navigate my new vehicle. I would recommend him to anyone who is interested in purchasing a vehicle from Springfield Mitsubishi. Great customer service. If you are looking for a car and interested in mitsubishi, visit Springfield mitsubishi on Baltimore pike. -D. Leslie

I recently purchased a Eclipse Cross from Springfield

I recently purchased a Eclipse Cross from Springfield Mitsubishi and the dealer John G. was very excellent. He was amazing in assisting me with my purchase and helping me navigate my new vehicle. I would recommend him to anyone who is interested in purchasing a vehicle from Springfield Mitsubishi. Great customer service. If you are looking for a car and interested in mitsubishi, visit Springfield mitsubishi on Baltimore pike. -D. Leslie

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Darwina, thank you so much for taking the time to share your experience with John and the Springfield Mitsubishi team! We appreciate it so much!!! Thank you for allowing us to earn your business and congrats on your new car!!!!!!!!!

Show full review

Springfield Mitsubishi has sold me two cars with bad

Springfield Mitsubishi has sold me two cars with bad transmissions. Each purchased vehicle needed a new transmission, that was worth more than the value of the vehicle itself.

Springfield Mitsubishi has sold me two cars with bad

Springfield Mitsubishi has sold me two cars with bad transmissions. Each purchased vehicle needed a new transmission, that was worth more than the value of the vehicle itself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback, and we're sorry you've encountered such issues with broken machines. Please reach out directly to the service manager Steve, and he would be happy to review your situation and potential options to help you.

Show full review

New car is nice love it

Not bad . Location hard to find and not sure where to park. Vary nice staff , they where vary helpful. Could be more discrete with financial part. Would have liked a bigger selection of cars. But I would recommend to friends and family.

New car is nice love it

Not bad . Location hard to find and not sure where to park. Vary nice staff , they where vary helpful. Could be more discrete with financial part. Would have liked a bigger selection of cars. But I would recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Eric, thank you for your feedback, we appreciate it! Congrats on your new car!!

Show full review

Enjoyed my s�rvice

It was wonderful everyone there was so nice and Very helpful. My sales agent Alley was Amazing she got me in a New 2023 Outlander sport And I love it.

Enjoyed my s�rvice

It was wonderful everyone there was so nice and Very helpful. My sales agent Alley was Amazing she got me in a New 2023 Outlander sport And I love it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Shamika, thank you so much for sharing your experience with Alley and the team here at Springfield Mitsubishi! We truely appreciate it and you giving us the opportunity to earn your business! Congrats on that new 2023 Mitsubishi Outlander Sport!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Show full review

Customer Service is awesome!!! Ask for Calvin!

Everything was smooth sailing once I entered the front door. A very unique buying experience. You will not regret it

Customer Service is awesome!!! Ask for Calvin!

Everything was smooth sailing once I entered the front door. A very unique buying experience. You will not regret it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks som much Syretta, we try to make things go as easily as possible! Congrats!!!

Show full review

Michael was my salesman and I must say they will do

Michael was my salesman and I must say they will do everything in their power to get you into a new car. However after you buy your car they can care less about you, I have yet to receive my documents I signed, every time I call Micheal nobody can talk to me and I get a rude response.. they charged me for a catalytic converter protector shield within the buying price and when the catalytic converter was stolen off my car 4 days after I got it the service department told me it was never a cat shield on it. So basically I paid $700 for something I never got. I called multiple times and everybody is busy, not there, or is just plain rude. I traded in my jeep for an outlander sport and I regret it because my jeep was was better and advanced then my 2022 outlander sport it’s just careless behavior. When you buy the car they tell you to give them a good review and then toss you in the trash. And this is the least to say. Customer service is big to me and I have a lot of people that asked me about the Springfield location and I honestly didn’t have anything good to say. They can care less about you I can’t wait to trade my car in for a new jeep

Michael was my salesman and I must say they will do

Michael was my salesman and I must say they will do everything in their power to get you into a new car. However after you buy your car they can care less about you, I have yet to receive my documents I signed, every time I call Micheal nobody can talk to me and I get a rude response.. they charged me for a catalytic converter protector shield within the buying price and when the catalytic converter was stolen off my car 4 days after I got it the service department told me it was never a cat shield on it. So basically I paid $700 for something I never got. I called multiple times and everybody is busy, not there, or is just plain rude. I traded in my jeep for an outlander sport and I regret it because my jeep was was better and advanced then my 2022 outlander sport it’s just careless behavior. When you buy the car they tell you to give them a good review and then toss you in the trash. And this is the least to say. Customer service is big to me and I have a lot of people that asked me about the Springfield location and I honestly didn’t have anything good to say. They can care less about you I can’t wait to trade my car in for a new jeep

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Show full review
See all 79 reviews