Reviews
Write a reviewWas surfing around looking for cars when I came across an...
Was surfing around looking for cars when I came across an Expedition at Alsop's for $6,400. Very fair price so I inquired immediately. Got a response the next day telling me it's in service. (Kind of weird since it's listed on the site.) Anyway after a few days I ask about it again, to be told that they were waiting on parts to replace the drivers window and window motor. No problem, I can wait. Still looking at cars when I happen to see an eerily similar Expedition listed on Facebook at $7,500. I check and sure enough, its the same car. Go to the website, same thing. So I text the rep asking why they changed the price by $1,100, and was told it was to cover that repair. Seems steep, first of all. 2nd, I wasn't told that a vehicle I was interested in and was planning to see was being raised in price by over 17%. I was still interested as it was lower miles and was hoping they'd work with me on the price a bit, since I had inquired at a different price. However, today I get a text that whilst performing their window repair, they noticed that the AC doesn't work just now and that it will require a few more days to get parts and fix, and that comes along with another price increase. At this point, I'm out. Why list a car that isn't even close to being ready to sell, especially if youre going to do such stark price increases? Comes across as very amateurish.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hey Chris, thanks for bringing this to our attention. It sounded like Mike gave you a call last night to work this out. Sorry for the confusion. It won't happen again, and thanks for the chance to earn your business! We are looking forward to having you.
Thanks to Debbie Perkins. She handled everything...
Thanks to Debbie Perkins. She handled everything quickly, walks you around with everything that you need to know about the vehicle. Thank you for making car buying so easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Mike Alsop Chevrolet Buick Team
Contacted this Dealership 11/24/19 at closing time about...
Contacted this Dealership 11/24/19 at closing time about a vehicle that sparked our interest. We set up a test drive for the 26th of Nov with Sales Professional Debbie Perkins. The staff, Debbie, Cassie and Todd, as well as the greeter/photographer were all very friendly and professional. No pressure to buy was experienced. The vehicle and pricing met and exceeded our expectations.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Mike Alsop Chevrolet Buick Team
They were very helpful,we came to look at a van and it...
They were very helpful,we came to look at a van and it wasn’t what we wanted so they helped us find a nice Yukon Xl they had on the lot.very friendly helpful staff
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Mike Alsop Chevrolet Buick Team
My service was fantastic
I would recommend Mike alsop Chevrolet to anyone looking for a car. They go above and beyond to help their customer get into a car. And I will always go back to them for my vehicles. The customer service is fabulous friendly and all of the above. Thank you to Debbie Perkins she reached out to me every step of the way till I was in my 2011 Chevy equinox it is a beautiful car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Debbie and the rest of the Mike Alsop Chevrolet Buick team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, The Mike Alsop Chevrolet Buick Team
A Total Pleasure Purchasing A New Traverse
The dealership got ahold of me from doing a kbb on line. Debbie Perkins Sales Professional- highly recommend. She was so kind caring friendly listening to my wants needs. Todd too did so well. Doing all he could for the right reasons. They take time with you do not rush you. Really want you to get what you want and they will do anything everything they can to make it happen. The dealership team seemed like family. Sitting there with them they made you feel at home. Whenever in market again will go back. An hour drive from me but would definitely do it again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate your feedback, Deb. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Mike Alsop Chevrolet Buick Team
Excellent experience
I came to the dealership not knowing if I would even qualify for a car loan, test drove a couple vehicles and settled on one I liked. Debbie Perkins was my sales person, she is awesome!!! They worked diligently to help me get into a vehicle, even though my credit is less than perfect. I would definitely use the dealership again. Thank you Mike Alsop team, and especially Debbie Perkins. Jeannie
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for taking the time to leave us this awesome review! At Mike Alsop Chevrolet Buick, we take guest feedback seriously and are proud to see that you drove away happy in your new car. I will share your compliments with Debbie and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! Sincerely, Todd Archer tarcher@alsopchevrolet.com 765-762-6121 ext.103
Had a great buying experience
Had a great buying experience @ Mike Alsop Chevrolet Buick. No pressure, fair and transparent from start to finish. Thank you Debbie Perkins for all your help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for writing us a review. We're so glad to hear you had a great experience! Sincerely, Todd Archer tarcher@alsopchevrolet.com 765-762-6121 ext.103
Purchase
The business was friendly and staff was helpful. I would recommend it to other people. We test drove a lot of cars
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so friendly and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Todd Archer tarcher@alsopchevrolet.com 765-762-6121 ext.103
Mike Alsop, Attica, IN
I've never had a better experience at any other dealer. Mike Alsop went above and beyond to help me. I highly recommend them. I know I'll be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your review, Wallace! Happy customers are our goal and our mission at Mike Alsop Chevrolet Buick, and it's exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don't hesitate to let us know. Sincerely, Todd Archer tarcher@alsopchevrolet.com 765-762-6121 ext.103