Reviews
The concierge service is very helpful and Ken let me know
The concierge service is very helpful and Ken let me know the status of my car as soon as issues were fixed.
The concierge service is very helpful and Ken let me know
The concierge service is very helpful and Ken let me know the status of my car as soon as issues were fixed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Renee! We're thrilled to hear that you found our concierge service helpful and that Ken kept you informed about your car's status. At Fox BMW of Traverse City, we strive to provide exceptional service, and your feedback means a lot to us. We look forward to assisting you again in the future! Best, David Zamaites, dzamaites@foxmotors.com
Very easy to purchase.
Very easy to purchase. Liked that they spent time going over the car and its functions.
Very easy to purchase.
Very easy to purchase. Liked that they spent time going over the car and its functions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind review! We're thrilled to hear that you found the purchasing process easy and that our team took the time to go over the car's features with you. At Fox BMW of Traverse City, we strive to provide excellent customer service. We look forward to seeing you again soon! Best, David Zamaites, dzamaites@foxmotors.com
Sales person answered my question when the BMW genius had
Sales person answered my question when the BMW genius had stepped out. She offered to answer and walked me through it. Also ..service person explained things well...took time to go over my service and recommendations. Very polite.
Sales person answered my question when the BMW genius had
Sales person answered my question when the BMW genius had stepped out. She offered to answer and walked me through it. Also ..service person explained things well...took time to go over my service and recommendations. Very polite.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Cathy, for your fantastic review! We're thrilled to hear that our sales and service teams were able to assist you effectively at Fox BMW of Traverse City. It's great to know that you felt well taken care of and that your questions were answered. We appreciate your kind words and hope to see you again soon! Best, David Zamaites, dzamaites@foxmotors.com
Clear explanations about what is going on.
Clear explanations about what is going on. Ken Matthews is very engaged, and communicates well and frequently.
Clear explanations about what is going on.
Clear explanations about what is going on. Ken Matthews is very engaged, and communicates well and frequently.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear you had a positive experience at Fox BMW of Traverse City. It's great that Ken's engagement and communication made a difference for you. We truly appreciate your feedback and look forward to seeing you again soon! Best, David Zamaites, dzamaites@foxmotors.com
My service experience at BMW of Traverse City has always
My service experience at BMW of Traverse City has always been top-notch, and I have been pleased with every service visit I have had over the years. Ken Matthews handles my service appointments and visits in an exceptional manner. The entire service group and certified mechanics do an exceptional job.
My service experience at BMW of Traverse City has always
My service experience at BMW of Traverse City has always been top-notch, and I have been pleased with every service visit I have had over the years. Ken Matthews handles my service appointments and visits in an exceptional manner. The entire service group and certified mechanics do an exceptional job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Henry, for your wonderful review! We're thrilled to hear that your service experiences at Fox BMW of Traverse City have consistently been top-notch. Ken and the entire service team truly appreciate your kind words and dedication. We look forward to serving you again in the future! Best, David Zamaites, dzamaites@foxmotors.com
Ken was extremely helpful in getting our service
Ken was extremely helpful in getting our service scheduled and completed. Always a good experience. Roy Bolles
Ken was extremely helpful in getting our service
Ken was extremely helpful in getting our service scheduled and completed. Always a good experience. Roy Bolles
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Roy! We’re thrilled to hear that Ken was able to assist you with your service scheduling and that you had a great experience at Fox BMW of Traverse City. We appreciate your kind words and look forward to seeing you again soon! Best, David Zamaites, dzamaites@foxmotors.com
Ken is always very accommodating, always welcomes me with
Ken is always very accommodating, always welcomes me with a smile, is very professional, prompt and his communication is better than any I have experienced in all of my years of dealership experiences. Keep up the great work Ken Matthews. I appreciate you!
Ken is always very accommodating, always welcomes me with
Ken is always very accommodating, always welcomes me with a smile, is very professional, prompt and his communication is better than any I have experienced in all of my years of dealership experiences. Keep up the great work Ken Matthews. I appreciate you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Eileen, for your wonderful review! We truly appreciate your kind words about Ken and his exceptional service at Fox BMW of Traverse City. It’s great to hear that your experiences have been so positive. We look forward to welcoming you back soon! Best, David Zamaites, dzamaites@foxmotors.com
Ken, service advisor, is great!
Ken, service advisor, is great! Excellent service. I believe that the technicians do a very good job and I trust them.
Ken, service advisor, is great!
Ken, service advisor, is great! Excellent service. I believe that the technicians do a very good job and I trust them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Arlene, for your wonderful review! We’re thrilled to hear about your positive experience with Ken and our technicians at Fox BMW of Traverse City. Your trust means a lot to us, and we look forward to providing you with excellent service in the future. Don’t hesitate to visit us again! Best, David Zamaites, dzamaites@foxmotors.com
They allowed my Golden retriever Abby to sit in the
They allowed my Golden retriever Abby to sit in the waiting area with me. She got lots of pets from fellow customers and the staff. She even got to meet Patrick's Luvy. Also, I thought the price for the service rendered was very reasonable.
They allowed my Golden retriever Abby to sit in the
They allowed my Golden retriever Abby to sit in the waiting area with me. She got lots of pets from fellow customers and the staff. She even got to meet Patrick's Luvy. Also, I thought the price for the service rendered was very reasonable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We’re thrilled to hear that you and Abby had a positive experience at Fox BMW of Traverse City. It’s great that she received so much love and attention from both our staff and other customers. We also appreciate your feedback on our service pricing. We look forward to seeing you both again soon! Best, David Zamaites, dzamaites@foxmotors.com
BMW Road Service was superb.
BMW Road Service was superb. Tire repair quick and courteous. A great experience all around!
BMW Road Service was superb.
BMW Road Service was superb. Tire repair quick and courteous. A great experience all around!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Barry! We're thrilled to hear that your experience with our road service and tire repair at Fox BMW of Traverse City was superb and courteous. Your satisfaction means a lot to us. We look forward to assisting you again in the future! Best, David Zamaites, dzamaites@foxmotors.com