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I live in Canada, about 3hours north of Traverse City. The experience was hassle free. I met the driver of the loaner that was provided and then when... my vehicle was repaired we exchanged vehicles. No issues at all.
Quick and convenient. Fox BMW is always very customer focused. It's the main reason I purchase BMWs from them. O would recommend Fox to anyone considering... a BMW.
We find that the staff always works to help out and finish a job, even if it means staying late to complete a job
Easy dropping and picking up my car. No hassle. Very straightforward when come to description of job done in my car
Kenneth Matthew was extremely courteous and helpful. He made suggestions on how to address issues related to my wheel rims which I was very pleased about.... Also the loaner car was made available to me for multiple days which really helped. Thanks!
Friendly and professional staff, very accommodating. They were able to shuttle me to nearby friends house no problem to wait for the repairs to be finished.... Then, after they finished, they shuttled me back to the dealership.
personal service excellent, attention to detail excellent, work performed exceeded expectations, parts department needs better support from company properly... ordered parts were not received.
Maintenence scheduled conveniently and done quickly. They also keep you informed as it goes along, if there are any issues or questions.
Personal touch and knowledge of my vehicles. Watching out for my dollars. Consulting with me honestly and with my best interest in mind.
Matt Echols is an invaluable asset to your dealership. He remembers customers names, renders outstanding prompt service and makes coming in for Service... an enjoyable event.