Fox BMW of Traverse City

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
196 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 18, 2019

    The driver who picked up and returned my car to my home was great. Very professional. And I can't say enough about what a great asset Patrick is... to your dealership. He is the reason I keep coming back. I had scheduled my car checkup and came down with the cold/flu and he took care of everything and got my service appointment rescheduled and setup the pickup and delivery so I could still be able to drive to Florida for my Winter vacation. Thanks Patrick.

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    Came in for service or repair
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  • 5.0 out of 5
    January 3, 2019

    Everything, except delay in completing paperwork which was not dealerships fault, but prior late customer. Great overall experience. First rate personnel....

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 30, 2018

    Clean friendly atmosphere all the folks were helpful even the porter went above and beyond to help my daughter find a credit union

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 24, 2018

    I find the valet service particularly useful for my servicing. The dealership picks up my car from my place of work and then returns it after the servicing!

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 19, 2018

    Installed four new Pirelli tires on my BMW 335i which appointment was moved up before my holiday trip. Excellent service while I waited. Thank you.....

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 18, 2018

    Ken Matthews is a real professional and made me feel immediately at ease on my first visit. Betty is wonderful as was your service manager.

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 8, 2018

    Courteous and professional service per usual. Always a pleasurable experience. Team extends willingness to accommodate time restraints which was greatly... appreciated.

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  • 5.0 out of 5
    December 8, 2018

    Personal service. Felt Ken and co were there to help me and solve my car issues. Great advice and worked with me on options, pricing and timing. Smart... guy who really cared. Will come back!!

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    Came in for service or repair
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  • 5.0 out of 5
    December 4, 2018

    The attentive service and willingness to meet the customers needs. Service cost estimates are typically spot on. Always helpful explanations as to what... needs to be done and why.

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    Came in for service or repair
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  • 5.0 out of 5
    December 2, 2018

    Matt and Ken are awesome. They took care of me in a timely fashion along with a surprisingly low bill. Fantastic dealership.

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    Came in for service or repair
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