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Reviews

3.8
Average based on 6 reviews
  • Great sales experience bad service

    Great sales consultant made me feel like I could count on this dealership...sadly not the case the service department didn't follow through with f...

    Dealer Response

    Heather, thank you so much for taking the time to bring your concerns to our attention. We are happy that we could resolve this issue and look for...


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    Great sales consultant made me feel like I could count on this dealership...sadly not the case the service department didn't follow through with fixing a problem I had after only a few days with my highlander. This resulted in me paying money out of my pocket to replace a leaky battery only 3 weeks after delivery. I then figured Calling the manager but that did no good I was promised by him I'd get a call back..it's been 2 business days and still haven't heard back. This saddens me this is my third vehicle purchase from Romano dealerships but I don't feel as though I'll return or recommend them any longer.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Heather, thank you so much for taking the time to bring your concerns to our attention. We are happy that we could resolve this issue and look forward to continuing our relationship with you long after the sale. Customer satisfaction is our highest priority here at Romano Toyota Scion and we would never want you, or anyone, leaving our dealership unhappy. If there is anything else we can do for you please don't hesitate to contact me personally. Mike Abbey General Manager Romano Toyota Scion 315-445-1070


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  • Great car buying experience

    My husband and I both had leases on Chevy Malibu's that were ending soon-his on May 6th and mine in August. My husband was in the market for a new...


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    My husband and I both had leases on Chevy Malibu's that were ending soon-his on May 6th and mine in August. My husband was in the market for a new vehicle and had reasearched many makes and models and decided on looking around for a RAV4. He visited Romano Toyota and met with Jake Sardella. Jake spent 2 hours with Jim explaining all the many options available based on our needs, goals and our current financial state. He explained the pros and cons between buying vs leasing, used vs new, the financial impact of leaving my lease 5 months early, the benifits of getting 2 vehicles now vs ! now and another in August and all the services that Romano Toyota offers its customers.. Jim and I discussed all the information Jake had given him and we decided to invest in 2 vehicles now. Jim and I returned together 2 days later to Romano Toyota and met with Jake. He again spent a lot of time with us explaing the many purchasing options we had. We decided on leasing 2 RAV 4"s. All the financial arrangements were made at that time and the initial paperwork was signed. We arranged to return 2 days later to pick up our new vehicles but first needed to turn in our leased vehicles at a near-by Chevy dealership. When that was completed Jake came to pick us up and drive us to Romano Toyata. He had all the final paperwork organized and ready for signatures and he set up our 1st service appointments. We then went out to our new vehicles and Jake explained all the features that are in the vehicles and set-up the bluetooth and navigation systems and explained and demonstrated how to operate them. These are only the highlights of our very positive experience at Romano Toyota and exceptional treatment given to us by Jake.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great Staff

    I purchased my RAV4 with Jake as my salesperson. He is extremely attentive and made the purchasing process very easy. He went the extra mile and f...

    Dealer Response

    Laura, thank you so much for taking the time to write a review! We are so glad you had a wonderful experience here at Romano Toyota and we look fo...


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    I purchased my RAV4 with Jake as my salesperson. He is extremely attentive and made the purchasing process very easy. He went the extra mile and followed up with my several times to ensure I was happy with my purchase. I will absolutely go back again when it comes time for my next vehicle!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Laura, thank you so much for taking the time to write a review! We are so glad you had a wonderful experience here at Romano Toyota and we look forward to working with you again in the future! Enjoy your new RAV4!


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