Romano Toyota

3.4 out of 5 3.4
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 7:00 PM

Romano Toyota Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2018

For over 30 years, Romano Toyota has been selling and servicing vehicles from East Syracuse, Dewitt, Fairmount, Brewerton, Onondaga, and the city of Syracuse itself. We are conveniently located on Bridge Street in East Syracuse, between Walmart and BJ's, just off I-690, and a short drive from interstates 81, 481, and 90.

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Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options! We look forward to serving you!

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.4 out of 5 3.4
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 28, 2019

    We have bought 6 vehicles from Romano in the past 13 years and after our recent experience (looking to buy a 7th) we will never go back. Long story short:... after being led on for 10 days, on the day we were scheduled to pick up a vehicle, we were told we needed to come up with $1500 to “make the financing work”. We had no problem not purchasing if we couldn’t make it work and told them that up front. Instead of being honest with us we were led on until the last minute. I’m sure they expected us to say ok, because we wanted the vehicle. But as my husband pointed out, they are making more cars everyday - we will find one somewhere else. My anger is in the way we were led on for 10 days - and I was really put off (and embarrassed for all who worked there) when the sales manager was SCREAMING and swearing at sales people when they came back to negotiate with him. We could hear him clearly through closed doors. We will never go back!

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    J and W, Thank you for taking the time to review our dealership. Your feedback is very important to us. Customer satisfaction is our top priority and... we are glad we had the chance to talk with you further about your situation. We truly hope we were able to restore your faith in our dealership as we appreciate your business and hope to work with you again in the future! Mike Abbey General Manager

  • 1.0 out of 5
    May 2, 2019

    I brought a 10-year old base model Camry in for a new timing belt. They gave me an estimate for other repairs that would cost more than the car's value.... I gave their estimate to an independent body shop. After a day with my car, that shop told me I did not need ANY of the services that Romano Toyota tried to sell me.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, Customer satisfaction is our highest priority here at our dealership. We would never want one of our customers leaving our dealership unhappy. ...I could not find your information in our system and would really appreciate it if you would contact me directly at (315) 445-1070 to review your situation. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Jim Apps Service Manager

  • 5.0 out of 5
    April 24, 2019

    Zach was the best salesperson we could wish for. Very personable and helpful as well. We will recommend him to everyone. Thank you! Love my car! ... 1

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the wonderful review, Morris! We hope you enjoy your new car!

  • 5.0 out of 5
    March 2, 2018

    Zack Tesfai was very informative and professional. He has a great personality and very easy to talk to. Once we finished our purchase on a 2018 Rav (which... we LOVE), and came to sign papers he put us at ease. As he explained our new vehicle to us, you could tell he definitely was very knowledgeable. Zack was great to work with We rate him as excellent!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Peter, thank you so much for the great review. We are so happy to hear you had a great experience working with Zack here at Romano Toyota! We truly ho...p you enjoy your new Rav4!

  • 5.0 out of 5
    October 31, 2017

    I had not purchased a used vehicle in many years and I’m glad I chose this dealership . My salesman, Zach Tesfai, was great. He was patient and listened... to my needs and comcerns. I love my RAV4 and would recommend this dealership to family and friends. I started out by looking at the online inventory. They were quick to respond and kept in contact with me periodically. Thank you Romano Toyota!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jennifer, it is great to hear you had a wonderful experience with our team here at Romano Toyota. We truly appreciate your business. Enjoy your new RA...V4!

  • 5.0 out of 5
    September 11, 2017

    Salesman, Dan Holliman and sales manager Chris Campbell were very helpful with my purchase of a Rav 4. Dan spent a good deal of time reviewing the features... of the Rav 4. I was also introduced to mike Reed in the Service Dept.overall my experience was very positive.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sharon, thank you so much for the fantastic review. We are so happy to hear you had a great experience. Enjoy your new Rav4!

  • 1.0 out of 5
    January 20, 2017

    I cannot recommend this dealership for these reasons. First this dealership is so busy, they've completing lost all quality control. The used cars are... not properly detailed or inspected. The salesman say what they need to say to get you in and out as quickly as possible. The prices here are better than most dealerships, but your still going to over pay. They do not negotiate their prices. They give you the feeling they're negotiating but not really. The service is also just get them in and out as quickly as possible. This dealership is about volume not quality. I will not do business here again

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    November 11, 2016

    Great buying experience. Salesman was very personable and informative. I would recommend this dealership and sales person.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Eileen, thank you for taking the time to review our Dealership! We are so glad to hear you had a great experience here at Romano Toyota and we truly h...ope you enjoy your new vehicle! Thanks again!

  • 3.0 out of 5
    May 16, 2016

    Great sales consultant made me feel like I could count on this dealership...sadly not the case the service department didn't follow through with fixing... a problem I had after only a few days with my highlander. This resulted in me paying money out of my pocket to replace a leaky battery only 3 weeks after delivery. I then figured Calling the manager but that did no good I was promised by him I'd get a call back..it's been 2 business days and still haven't heard back. This saddens me this is my third vehicle purchase from Romano dealerships but I don't feel as though I'll return or recommend them any longer.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Heather, thank you so much for taking the time to bring your concerns to our attention. We are happy that we could resolve this issue and look forward... to continuing our relationship with you long after the sale. Customer satisfaction is our highest priority here at Romano Toyota Scion and we would never want you, or anyone, leaving our dealership unhappy. If there is anything else we can do for you please don't hesitate to contact me personally. Mike Abbey General Manager Romano Toyota Scion 315-445-1070

  • 5.0 out of 5
    April 21, 2016

    My husband and I both had leases on Chevy Malibu's that were ending soon-his on May 6th and mine in August. My husband was in the market for a new vehicle... and had reasearched many makes and models and decided on looking around for a RAV4. He visited Romano Toyota and met with Jake Sardella. Jake spent 2 hours with Jim explaining all the many options available based on our needs, goals and our current financial state. He explained the pros and cons between buying vs leasing, used vs new, the financial impact of leaving my lease 5 months early, the benifits of getting 2 vehicles now vs ! now and another in August and all the services that Romano Toyota offers its customers.. Jim and I discussed all the information Jake had given him and we decided to invest in 2 vehicles now. Jim and I returned together 2 days later to Romano Toyota and met with Jake. He again spent a lot of time with us explaing the many purchasing options we had. We decided on leasing 2 RAV 4"s. All the financial arrangements were made at that time and the initial paperwork was signed. We arranged to return 2 days later to pick up our new vehicles but first needed to turn in our leased vehicles at a near-by Chevy dealership. When that was completed Jake came to pick us up and drive us to Romano Toyata. He had all the final paperwork organized and ready for signatures and he set up our 1st service appointments. We then went out to our new vehicles and Jake explained all the features that are in the vehicles and set-up the bluetooth and navigation systems and explained and demonstrated how to operate them. These are only the highlights of our very positive experience at Romano Toyota and exceptional treatment given to us by Jake.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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