Romano Toyota

I have no issues with dealership but I left a message asking if a certain person worked there who is a drug user and dealer, and never got a reply. They should do random drug tests as the person in question lives in my building and he sells to his own daughter.

A nightmare from the start. The new salesperson I got was extremely shady--he misled, deceived, and lied throughout the transaction (all while wearing a giant, garish, "Jesus on the Cross" watch!). Every question I asked required him to make a trip to his boss for clarification or permission to respond. I would advise everyone looking for a car to look elsewhere, as I should have done.

Just to say that Frank in Customer service in The Service Department was knowledgeable and attentive as always. Romano Toyota is fortunate to have an exemplary employee like Frank. I leased a Prius in Fall 2023, and it's been great! Thanks Romano Toyota and thank you, Frank. Sincerely, Pete Hammer

Just an awful experience, was treated rudely , service department is a disgrace, dishonest and incompetent

This was hands-down the best buying experience we have ever had. Gokhan, our salesman, has an extensive knowledge of the Toyota product line. Patiently answering all questions, and expertly demonstrating the many features of the car. (only the space shuttle has more buttons) Gokhan explained them all. His expert salesmanship is what sold the car. He was low-pressure and high-energy and clearly likes his job. I cannot recommend him enough.

Dave Santone was very helpful, thorough and easy going when it was coming time to renew my lease. He’s a pleasure to work with and knows how happy I am with my Red Ruby Pearl RAV4!! Thanks, Dave!! Hope to work with you again in 3 years!! Barb Kenney

Undisclosed Hidden Fees were to be added at checkin. But asked for a cost estimate before service was even scheduled.

I am not sure when Romano Toyota retail/service had gone downhill, but I have been leasing for over 16 years. When we first went there, people were nice and led with very little pressure. Sometimes they even washed the vehicle brought in. Now the service desk and the prices have gone off the deep end. $40 to replace a filter that’s in your glovebox? $130 added to a new tire? Not checking when the car needs an inspection, and when they do they overcharge. A vehicle one year old, the inspection is $10, not $21. The sales people are sometimes sexist, salesman Baber wouldn’t even look at my wife. When the finance department made a mistake they sent a bully to intimidate my daughter. Seriously, do better.

Great buying experience! Our salesman, Marshall, was very knowledgeable & helpful. Low pressure and fair deal. Probably the best buying experience that I’ve had. Love my new Crown!

I just purchased my fifth Toyota vehicle this August. At Romano, Babar Mahar has been the salesman for the two most recent sales. He is definitely 5 stars, and I would highly recommend Babar as your salesman. Because of Babar’s good and consistent communication, I had a greater peace of mind while I waited for the Camry hybrid’s arrival. In person, Babar takes the time to answer all questions with knowledge and patience. When the car is in, Babar takes the time to make sure the driver understands the features and best functioning of the new vehicle. Because of Babar’s great service, I would continue to consider Romano Toyota for our family’s next vehicle.