Magness Toyota Co

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3.0
(2 reviews)

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3.0
(2 reviews)

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1.0

DISHONEST

Three days prior to driving an hour and a half to Harrison to possibly purchase one of the two cars on Magness' lot (Lexus IS C or Lexus SC430), hubs had a conversation with Colton, who informed him that both cars had come from a collector and the reason the cars were being sold was because the owner's wife wanted a bigger Lexus. This should have been the first red flag because when I spoke with both Bill (owner) and Colton the day before, I was told that there were two brothers that had a car collection. One of them had died and the other brother just didn't want to deal with the cars anymore. WHAT STORY IS TRUE??? For starters, I am a researcher by trade. I received my undergraduate and graduate degrees in neuropsychology research. Prior to purchasing anything, I research it until I know it inside and out. When it comes to cars, I am very thorough and perform due diligence before even stepping foot onto a car lot. I have a great deal of respect for my time, and the dealership's time as well. The day we left for Harrison from Fayetteville, hubs called and spoke with Colton to make sure the Lexus convertible was still available. Colton said the car was still available and that if anything changed while we were driving there, he'd let us know. When we arrived on the lot, another customer was just coming in from taking the convertible on a test drive. That was fine, as there was the other car on the lot I wanted to drive. The first was a Lexus IS C and the other was a Lexus SC430. When Colton came out to greet us, I might as well have been invisible. Not once did he make eye contact with me nor introduce himself. He literally treated me like I was not even there. He was very "good ole boy" with hubs. We took the SC430 for a test drive and despite having low miles, it was ragged out. The speakers were blown, the memory seats did not work, it smelled like cigar smoke, there was ground in dirt and grime on the visor and carpet, some sort of stain on the vinyl on the side of the seat, and the car shuddered the minute we got up to 45 mph - the entire front end shook so bad that when we changed lanes, it felt as though the car might slide off the road. This is not how a Lexus rides. I should know because my family and I have driven Lexus since 1989 - everything from the LX to the SC. The minute we got on the road, I did not feel safe in this car. When we took it back and told Colton about the shaky front end, he said when cars sit in a collection, the tires get flattened, and that's the reason for the shaking front end. ARE YOU KIDDING ME??? Just twenty minutes earlier, he had told us that the cars came from a collection where the collectors had someone drive the cars once a month to keep them in good shape to prevent such an occurrence. We requested to see the IS C that was now back on their lot. Colton agreed that we could see the car but couldn't drive it yet because the people that arrived before us "MIGHT WANT TO BUY IT." So, we took a look at the car under that premise. THIS IS WHERE THINGS GET EVEN SHADIER. Bill was sitting in the area where the IS C was located and tried to tell us that the one we'd just driven was $110,000 brand new and that the price they were offering it for was a steal. I know for a fact base price for that Lexus brand new was only $61,000. Easily researched online. Anyone with a phone could look it up. WHY WOULD SOMEONE BALD-FACE LIE ??? We asked to test drive the IS C and were told we couldn't because we might get a scratch on the car when taking it for a test drive. ARE YOU FRIKKING KIDDING ME??? What a load of bullpoop. With as many lies as we were told by both Bill and Colton, there's no telling the true origins of either car. Did it come from a collector or did it come from the dealer? Not sure . . . but what I do know is that both cars are still available two weeks later AND they've hiked up the price on the ragged out one to $25k.

5.0

Best experience with a car dealership ever.

Magness Toyota of Harrison earned my present and future business based simply on the fact they tell you the truth. My local Toyota dealer in Fayetteville should take lessons from these guys.

Dealer response

Thank you for your kind words. We appreciate your past and future business. The Magness Toyota Family

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