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Went in for an oil change for my wife’s 2015 Buick Enclave and was asked if I wanted a tire rotation which I said no. Then I asked about why they... recommended on the phone a transmission fluid change at 30,000 miles. I have hearing aids and have to talk louder than normal to hear myself.The service rep took offense and said I hollered at him which I did not. I then ask for the service manager and he could not explain why they recommended a 30,000 transmission fluid change when the GM maintenance book says 45,000 miles severe service.I asked if GM had sent any updated bulletins to change the requirement and he stated no. I then said y’all are cheating me and other people by not telling the truth.. By then, another rep tried to bully me to leave and pulled my wife’s car back out front and asked me to leave..I told them on my way out that I will never do service on my 3 vehicles with them again because of their disguised cheating. So this crippled ,hearing impaired ,retired Assistant Fire Chief called them on the cheating scheme and was refused service and asked to leave. Way to go Chaparral Buick GMC in Johnson City, Tennessee ,You are very Customer Friendly!
Thank you for your feedback, Mr. Walker. We absolutely strive to provide our customers with an efficient and professional service experience, so we ar...e disappointed to hear that yours was not up to par. Please contact us at (423) 218-1335 to discuss your concerns, as your satisfaction is of utmost importance to us.
This was suppose to be posted with my previous review message: Took my truck to the body shop on 9/6/2018 to have driver side door repaired. Both hinge... pins & bushings needed to be replaced, door lock catch that catches the striker pin needed to be replaced and the outside door handle also. Dropped off truck at 9:00 am and was told it would take less than two hours but they wanted to keep truck till 3:00pm as a precaution and a buffer to work around other projects. Went to pick up truck at 3:15 pm and it looked like they had just started on it with in the past hour also John the repairman advised he damaged my door speaker and he had another he could put back in place of the original, but it was as not as good a quality. Truck finally completed just before 7pm however they had not fixed everything and I did not know this until I got home to find the lock would not lock or unlock with the key. In addition I found one more thing that got damaged, the door threshold trim was reattached with the wrong screw and with one that uses a flat washer which cracked the threshold. So the next day Friday 9/7/2018 I went back and talked with the service advisor (Jesse) but he was rude multiple times and I told him so and I told him I would wait for Tim who originally set up the work order. However I had reservation with him also because he had made mistakes twice with the original estimate. A return date was set for 9/11/2018 and once I left the property I tried to call and make a complaint with GM/Owner but no one was available and I asked for a call, but no return call on Friday, Saturday or even Monday. On Tuesday 9/11/2018 the day of the appointment I called to talk to the GM or Owner once again to make sure the issue would get resolved, but because I expressed that I would contact a lawyer if needed while talking to Ms.Danielle who said she was one of the owners. When I showed up at the shop there was 4-5 service guys which one was the rude service advisor to tell just one of me to leave the property and that I was no longer welcomed there and they were not going to service me or my truck anymore, so they and myself called the police and a report has been filed. I contacted GM customer service to file a complaint and the BBB Bureau which said they had a unsolved complaint from a year ago. Now after telling you all of this I would express caution and advise you to take your business elsewhere. I guess I will be seeing them in court! I'll update the results good or bad.
I love this dealership, have bought 4 cars from them and wouldn't think of trading anywhere else. They all know you by your 1st name and I know most of... them by their 1st name. The service department is the best all around. I am treated like family and I feel like family there.
Here I am being told by the service advisor in the light blue shirt and 3 other service technicians to leave the property and that they were no longer... going to service me or my truck including fixing what the did not fix as well as what they broke. So they claim that I frightened the female owner in my phone call, but yet they swarm me on the property, imagine that!
Hi, W. David Hodges, thank you for bringing this matter to our attention. We base our relations with our clients on professional, no-pressure service.... We regret that you had a negative experience, and will use this as an opportunity to improve.
I recently bought a used truck and had 2 issues they agreed to fix. 1 was fixed the other was not. They got paid the same day I looked at the truck.... Now the run around and still not repaired as they agreed to. I don't recommend this dealership.
Second time I have been there and I was impressed with everything especially the friendlyness of the people there including Jim! So happy we moved here... almost 2 years ago!
Hi Beckey, thank you so much for your positive comments about Chaparral Buick GMC! We hope to see you soon!
Everything went better than I expected, my salesman Andrew was professional and very friendly and helpful I would highly recommend your dealership to anyone
Hi Eddie, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Great people to do business with. I am a returning customer and always will be.
Hi, we are so happy to read such a great review about Chaparral Buick GMC! We hope to see you soon!
Easy buying process. Everyone is professional and friendly.
Thank you for your kind review; we are happy to pass along your comments to the team here at Chaparral Buick GMC!
My company just bought two 2500 Denali trucks form this location and spent over a $100,000 with them. They have been nothing but incompetent, we buy new... vehicles every two years for our business and this has been by a mile the worst dealership to work with. Do your self a favor and use a different dealer.