Chaparral Buick GMC

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:30 PM

Chaparral Buick GMC Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2015

We would like to thank you for considering us for the purchase of your next new or pre-owned vehicle. It is our goal to

...

provide you with an excellent purchase and ownership experience.Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for.We know your time is valuable. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.

"Cars No Bull!"

Service

Brake Inspection

Complimentary

Brake Diagnosis

Complimentary

Cabin Filter Replacement

$34.95

Brake Replacement

$212

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.8 out of 5 3.8
21 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 13, 2018

    This was suppose to be posted with my previous review message: Took my truck to the body shop on 9/6/2018 to have driver side door repaired. Both hinge... pins & bushings needed to be replaced, door lock catch that catches the striker pin needed to be replaced and the outside door handle also. Dropped off truck at 9:00 am and was told it would take less than two hours but they wanted to keep truck till 3:00pm as a precaution and a buffer to work around other projects. Went to pick up truck at 3:15 pm and it looked like they had just started on it with in the past hour also John the repairman advised he damaged my door speaker and he had another he could put back in place of the original, but it was as not as good a quality. Truck finally completed just before 7pm however they had not fixed everything and I did not know this until I got home to find the lock would not lock or unlock with the key. In addition I found one more thing that got damaged, the door threshold trim was reattached with the wrong screw and with one that uses a flat washer which cracked the threshold. So the next day Friday 9/7/2018 I went back and talked with the service advisor (Jesse) but he was rude multiple times and I told him so and I told him I would wait for Tim who originally set up the work order. However I had reservation with him also because he had made mistakes twice with the original estimate. A return date was set for 9/11/2018 and once I left the property I tried to call and make a complaint with GM/Owner but no one was available and I asked for a call, but no return call on Friday, Saturday or even Monday. On Tuesday 9/11/2018 the day of the appointment I called to talk to the GM or Owner once again to make sure the issue would get resolved, but because I expressed that I would contact a lawyer if needed while talking to Ms.Danielle who said she was one of the owners. When I showed up at the shop there was 4-5 service guys which one was the rude service advisor to tell just one of me to leave the property and that I was no longer welcomed there and they were not going to service me or my truck anymore, so they and myself called the police and a report has been filed. I contacted GM customer service to file a complaint and the BBB Bureau which said they had a unsolved complaint from a year ago. Now after telling you all of this I would express caution and advise you to take your business elsewhere. I guess I will be seeing them in court! I'll update the results good or bad.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 11, 2018

    Here I am being told by the service advisor in the light blue shirt and 3 other service technicians to leave the property and that they were no longer... going to service me or my truck including fixing what the did not fix as well as what they broke. So they claim that I frightened the female owner in my phone call, but yet they swarm me on the property, imagine that!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, W. David Hodges, thank you for bringing this matter to our attention. We base our relations with our clients on professional, no-pressure service.... We regret that you had a negative experience, and will use this as an opportunity to improve.

  • October 12, 2017

    I love this dealership, have bought 4 cars from them and wouldn't think of trading anywhere else. They all know you by your 1st name and I know most of... them by their 1st name. The service department is the best all around. I am treated like family and I feel like family there.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 9, 2018

    I recently bought a used truck and had 2 issues they agreed to fix. 1 was fixed the other was not. They got paid the same day I looked at the truck.... Now the run around and still not repaired as they agreed to. I don't recommend this dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 2, 2018

    Second time I have been there and I was impressed with everything especially the friendlyness of the people there including Jim! So happy we moved here... almost 2 years ago!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Beckey, thank you so much for your positive comments about Chaparral Buick GMC! We hope to see you soon!

  • 5.0 out of 5
    April 17, 2018

    Everything went better than I expected, my salesman Andrew was professional and very friendly and helpful I would highly recommend your dealership to anyone

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Eddie, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

  • 5.0 out of 5
    March 20, 2018

    Great people to do business with. I am a returning customer and always will be.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we are so happy to read such a great review about Chaparral Buick GMC! We hope to see you soon!

  • 5.0 out of 5
    February 26, 2018

    Easy buying process. Everyone is professional and friendly.

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review; we are happy to pass along your comments to the team here at Chaparral Buick GMC!

  • 1.0 out of 5
    August 29, 2017

    My company just bought two 2500 Denali trucks form this location and spent over a $100,000 with them. They have been nothing but incompetent, we buy new... vehicles every two years for our business and this has been by a mile the worst dealership to work with. Do your self a favor and use a different dealer.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2017

    Great experience as usual in a clean comfortable pressure free setting from the sales to the paper work was treated with the utmost respect and like a... family member

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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