Chaparral Buick GMC Hours
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This was suppose to be posted with my previous review message: Took my truck to the body shop on 9/6/2018 to have driver side door repaired. Both hinge... pins & bushings needed to be replaced, door lock catch that catches the striker pin needed to be replaced and the outside door handle also. Dropped off truck at 9:00 am and was told it would take less than two hours but they wanted to keep truck till 3:00pm as a precaution and a buffer to work around other projects. Went to pick up truck at 3:15 pm and it looked like they had just started on it with in the past hour also John the repairman advised he damaged my door speaker and he had another he could put back in place of the original, but it was as not as good a quality. Truck finally completed just before 7pm however they had not fixed everything and I did not know this until I got home to find the lock would not lock or unlock with the key. In addition I found one more thing that got damaged, the door threshold trim was reattached with the wrong screw and with one that uses a flat washer which cracked the threshold. So the next day Friday 9/7/2018 I went back and talked with the service advisor (Jesse) but he was rude multiple times and I told him so and I told him I would wait for Tim who originally set up the work order. However I had reservation with him also because he had made mistakes twice with the original estimate. A return date was set for 9/11/2018 and once I left the property I tried to call and make a complaint with GM/Owner but no one was available and I asked for a call, but no return call on Friday, Saturday or even Monday. On Tuesday 9/11/2018 the day of the appointment I called to talk to the GM or Owner once again to make sure the issue would get resolved, but because I expressed that I would contact a lawyer if needed while talking to Ms.Danielle who said she was one of the owners. When I showed up at the shop there was 4-5 service guys which one was the rude service advisor to tell just one of me to leave the property and that I was no longer welcomed there and they were not going to service me or my truck anymore, so they and myself called the police and a report has been filed. I contacted GM customer service to file a complaint and the BBB Bureau which said they had a unsolved complaint from a year ago. Now after telling you all of this I would express caution and advise you to take your business elsewhere. I guess I will be seeing them in court! I'll update the results good or bad.
Here I am being told by the service advisor in the light blue shirt and 3 other service technicians to leave the property and that they were no longer... going to service me or my truck including fixing what the did not fix as well as what they broke. So they claim that I frightened the female owner in my phone call, but yet they swarm me on the property, imagine that!
Hi, W. David Hodges, thank you for bringing this matter to our attention. We base our relations with our clients on professional, no-pressure service.... We regret that you had a negative experience, and will use this as an opportunity to improve.
I love this dealership, have bought 4 cars from them and wouldn't think of trading anywhere else. They all know you by your 1st name and I know most of... them by their 1st name. The service department is the best all around. I am treated like family and I feel like family there.
I recently bought a used truck and had 2 issues they agreed to fix. 1 was fixed the other was not. They got paid the same day I looked at the truck.... Now the run around and still not repaired as they agreed to. I don't recommend this dealership.
Second time I have been there and I was impressed with everything especially the friendlyness of the people there including Jim! So happy we moved here... almost 2 years ago!
Hi Beckey, thank you so much for your positive comments about Chaparral Buick GMC! We hope to see you soon!
Everything went better than I expected, my salesman Andrew was professional and very friendly and helpful I would highly recommend your dealership to anyone
Hi Eddie, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Great people to do business with. I am a returning customer and always will be.
Hi, we are so happy to read such a great review about Chaparral Buick GMC! We hope to see you soon!
Easy buying process. Everyone is professional and friendly.
Thank you for your kind review; we are happy to pass along your comments to the team here at Chaparral Buick GMC!
My company just bought two 2500 Denali trucks form this location and spent over a $100,000 with them. They have been nothing but incompetent, we buy new... vehicles every two years for our business and this has been by a mile the worst dealership to work with. Do your self a favor and use a different dealer.
Great experience as usual in a clean comfortable pressure free setting from the sales to the paper work was treated with the utmost respect and like a... family member