Premier Chevrolet Buick GMC

Reviews

4.2 out of 5 4.2
96 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 29, 2018

    Went there against the recommendation of friends which have had bad experiences there, interested in a GMC Terrain. Andrew came out and spoke with me about... the vehicle and we took one on a test drive. He was helpful and even offered to let me take it home for the evening to test drive. I didn’t realize it until I left the lot and was almost home that the gas light was on and I had to buy gas for it. When I took it back the next day to see what the payments would be and asked if they could find one locally of a different color. They had found one that was a little more than the one they had, and was very pushy for me to buy it that day. I was just ready to have the person that I was buying the car with come in and we would sign everything when Andrew apparently needed a fifth sale so badly that when another customer came in he COMPLETELY ignored me and walked past me like I wasn’t there. I had to tell the guy that appraised my trade my counter offer and he laughed at me in my face and said, “ you won’t have to worry about that”. Well, they will not have to worry about having my, or my family’s business which have bought several vehicles from them in the past!! Save your time, money, and stress and go elsewhere.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Plea...se reach out to us directly at (304) 602-2437 when you have a chance. Thank you, and we look forward to hearing from you.

  • 5.0 out of 5
    April 30, 2018

    A QUICK FIX ONCE THE PARTS CAME IT...EVEN DID IT EARLIER THAN APPOINTMENT TIME.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or st...op by. Have an awesome day!

  • March 6, 2017

    Robert was awesome as was the finance team. Great customer service. Highly recommend.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 30, 2017

    We were very pleased in regards to our experience buying a used vehicle at this dealership. The staff was very friendly, pleasant and courteous to us... through the buying process. We would highly recommend Premier Chevrolet and Christopher Vandetta in the sales department to our family and friends for their next vehicle purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 30, 2017

    I stopped in just to browse around while I was visiting Morgantown and had a nice conversation with Josh Ferrebee. He was very friendly and informative.... Clean facility with a very nice selection of new vehicles! Josh answered all the questions I had for him, and I plan to bring my wife back up to help me shop. Thanks!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    November 14, 2017

    I recently purchased a new vehicle from premier Chevrolet in Morgantown wv. Love the car,I paid full sticker price but asked for all weather floor mats.I... was told they had to order them and I could pick them up. 40 grand and they couldn't ship them to me? Ok. After waiting for weeks and no news I called they said they were in so after going there and being told the parts dept was closed the salesman said he would mail them to me. That was 3 promises ago and still nothing. Managers are always unavailable when I call. Rolled out the red carpet for the sale! After the sale you get treated like $#!+ I don't recommend!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    March 15, 2017

    Very good people, Frank at the service desk was awesome, very good with communication, called and informed me of what was going on every step of the way.... Only complaint I have is that GM wouldn't cover the clean out that was required in order to fix the part that was covered. Very disappointed in GM for that. Premier done excellent."|"

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 14, 2017

    The owner John and our sales person Max were incredible, they both made our buying experience simple and enjoyable....will recommend dealership to my friends... and family

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    March 2, 2017

    Friendly service and a clean dealership. Comfortable waiting area. Service took a little longer than I would have expected for a tire rotation and oil... change though.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 28, 2017

    Beautiful dealership with the nicest most caring sales staff. Special thanks to Jonathan

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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