Reviews
Write a reviewTerrible dealer!
Terrible dealer! I made a deal on a CPO X5 and then drove 2.5 hours to the dealer. After test driving and asking multiple times about the warranty, we agreed on a price, they wrote it up, and we both signed it. They then came back and said it was not CPO. It had been on the lot for several weeks. They said it would take several more weeks to get it CPO. It was on their site and Cars.com as CPO. When I got there, the front tires were in terrible shape and I was told they had replaced the rear rotors and brakes yet they would not produce the paperwork where it had been done. I wasted time and gas after I was assured it was CPO. Shady dealer. Classless. Not what I expect from a BMW dealer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Joey, Your feedback is very important to us. I would like to speak with you about your experience with our Sales Team regarding a BMW X5 you were interested in. Please send me an email with your contact information so we may discuss this in greater detail. Best regards, John Minshew General Manager jminshew@fivestaronline.net
Courteous and Patient Salesman!
I would give Five Star a top rating mainly because of our salesman Kendrick Goodman! He did all he could to make our purchasing experience as pleasant as possible in these substandard buying conditions! Kendrick was courteous and always patient! However dealing with Financial manager John , he was definitely not satisfactory! He told us that any repairs we would experience would be very expensive and was rude! He emphatically contradicted a point our salesman told us without any proof. If he had been our first point of contact at this dealership we certainly would not have purchasers our vehicle here!!
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim, Customer opinion is significant to our employees at BMW of Florence, so thank you for taking the time to share your feedback. While we thank you for letting us know our Sales Team provided you with a great purchase experience, we would like to speak with you about your communication with our staff. Please contact our Customer Service Team at (843) 662-8711 so that we may discuss this further. Best, Customer Service Team (843) 662-8711
Excellent service.
Our 1999 BMW has been named "the black pearl" since purchase. As one can tell she is my baby; therefore, I carried her to the best dealership that I know. The customer service was excellent. Mr. Jesse Warren helped us in every way suggesting how to keep it in top notch condition. I plan to keep her as long as she and I can make it. Thanks to a great crew with answers immediately and service that was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Sales Consultant
I recently bought a BMW 428i from BMW Florence and the Sales Consultant, Ashok Bhojwani, made the buying experience very positive. He is knowledgeable with the vehicles he is selling and his commitment to customer satisfaction is very impressive. He is a definite plus to the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
BMW 2007 7 series
Great customer service with friendly non-pushy salesmen. Looking to buy my next vehicle here!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase