Skip to main content

Mercedes-Benz of Florence

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (24 reviews)

Inventory

See all 7 vehicles from this dealership.

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (24 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Florence from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent Service

Excellent Service I would like to thank Mercedes Benz of Florence, South Carolina at 2199 David H McLeod Blvd Suite C for their excellent service and commend their Service Advisor Zarchary Howard for performing outstanding and topnotch service. Your Service Advisor Zachary Howard provided timely and helpful service regarding my Mercedes Benz on January 13, 2023. He was not only professional and exhibited efficient services, but caring and considerate. As an educator working in the school system, I am constantly in the classroom and would have to have a substitute to fill in when I am not in the classroom. I was very thankful that Mr. Zachary Howard assistance and understanding of my situation offered an alternative that would suit my needs best. Not only did he solved that problem, but he was also thoughtful and caring regarding the service charges which really made my day. Mr. Zachary demonstrated a caring approach, and he is a true and very kind professional. I could not help but share it with all my colleagues at school, I will share it with my church members and everywhere I go for everyone to visit Mercedes Benz of Florence, South Carolina. I would especially like to commend Mr. Zachary Howard for his professionalism, empathetic and exceptional services.

Excellent Service

Excellent Service I would like to thank Mercedes Benz of Florence, South Carolina at 2199 David H McLeod Blvd Suite C for their excellent service and commend their Service Advisor Zarchary Howard for performing outstanding and topnotch service. Your Service Advisor Zachary Howard provided timely and helpful service regarding my Mercedes Benz on January 13, 2023. He was not only professional and exhibited efficient services, but caring and considerate. As an educator working in the school system, I am constantly in the classroom and would have to have a substitute to fill in when I am not in the classroom. I was very thankful that Mr. Zachary Howard assistance and understanding of my situation offered an alternative that would suit my needs best. Not only did he solved that problem, but he was also thoughtful and caring regarding the service charges which really made my day. Mr. Zachary demonstrated a caring approach, and he is a true and very kind professional. I could not help but share it with all my colleagues at school, I will share it with my church members and everywhere I go for everyone to visit Mercedes Benz of Florence, South Carolina. I would especially like to commend Mr. Zachary Howard for his professionalism, empathetic and exceptional services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Happy Customers!

This was our first experience with MB of Florence. Sunshine was professional, extremely well informed and patient with us. She and Jonathan made the purchase very smooth and we were driving off in our new car in no time. We would heartily recommend this dealership to anyone who would ask. Thank you, Sunshine and Jonathan.

Happy Customers!

This was our first experience with MB of Florence. Sunshine was professional, extremely well informed and patient with us. She and Jonathan made the purchase very smooth and we were driving off in our new car in no time. We would heartily recommend this dealership to anyone who would ask. Thank you, Sunshine and Jonathan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Victor, thank you for taking the time to leave us a positive review. We are happy to learn that our Sales Team was able to help you find a great vehicle and was able to make the overall experience at our dealership fun and stress-free. If you ever need help with your vehicle, feel free to give us a call here at Mercedes Benz of Florence.

Show full review

They even delivered the vehicle to me.

The smoothest car deal I’ve ever made, this is my fourth vehicle I bought from here, their customer service keeps me coming back, and I live three hours away. Jasmine made everything convenient with no hassle.

They even delivered the vehicle to me.

The smoothest car deal I’ve ever made, this is my fourth vehicle I bought from here, their customer service keeps me coming back, and I live three hours away. Jasmine made everything convenient with no hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Ward, we truly appreciate your continual dedication to Mercedes Benz of Florence. Congratulations on your fourth vehicle purchase with our Sales Team. They'll be happy to receive your fanstic review about them always giving you a smooth experience.

Show full review

Delightful

Sbarr was a delight to work with. The price just right, clean and smiles were present by all seen. Will make it a future stop in my life.

Delightful

Sbarr was a delight to work with. The price just right, clean and smiles were present by all seen. Will make it a future stop in my life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello, our team is so glad you a delightful sales experience here at Mercedes Benz of Florence. We are so proud to serve you and welcome you back any time that you may need us.

Show full review

Service Department.

To Jay and the service department thanks for the great service that I received. It was very timely, when I arrived they were ready for me. And the shuttle service was on point, such gentlemen.

Service Department.

To Jay and the service department thanks for the great service that I received. It was very timely, when I arrived they were ready for me. And the shuttle service was on point, such gentlemen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Gloria, thank you for taking the time to share your excellent experience with Jay! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

Show full review

Mercedes-Benz of Florence, SC is the best!

I've been coming here for service for 3 years now, I always leave satisfied with the service. The staff is professional and make you feel comfortable.

Mercedes-Benz of Florence, SC is the best!

I've been coming here for service for 3 years now, I always leave satisfied with the service. The staff is professional and make you feel comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Angela, Thank you for your five star review. We appreciate your repeat visits and sharing your positive experience with our staff and services. Thank you for choosing Mercedes Benz of Florence and we look forward to seeing you again!

Show full review

Oil Change, tire rotation, cap off fluids

My experience with Mercedes Benz of Florence was great. I want to thank Jay and staff for their helpful expertise and knowledge. They kept me informed during the whole process and was able to finish before the anticipated completion time. I’m very satisfied with the work that was completed, you will be seeing me in the near future. Thanks for the professionalism and great service.

Oil Change, tire rotation, cap off fluids

My experience with Mercedes Benz of Florence was great. I want to thank Jay and staff for their helpful expertise and knowledge. They kept me informed during the whole process and was able to finish before the anticipated completion time. I’m very satisfied with the work that was completed, you will be seeing me in the near future. Thanks for the professionalism and great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you for taking the time to write about your experience. We are happy to hear Jay communicated thoroughly about your repair process, and we are glad to know you trust our expertise. We look forward to continuing to help you over the years to come. Thank you for choosing to bring your vehicle to us.

Show full review

Pleased as always

It’s always a delight to deal with Jasmine at MBF. Our sales person this trip was Deanna James and she was polite and helpful. Both of these ladies are professional and got us through the entire process as quickly as they could which was appreciated

Pleased as always

It’s always a delight to deal with Jasmine at MBF. Our sales person this trip was Deanna James and she was polite and helpful. Both of these ladies are professional and got us through the entire process as quickly as they could which was appreciated

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Mike, thanks for the five-star review with Jasmine, Deanna, and our team. It was a pleasure working with you. We hope you consider us again.

Show full review

Repaired Body Damage

I am pleased with the quality of the bodywork they did on my car. They were able to repair the car several weeks ahead of schedule.

Repaired Body Damage

I am pleased with the quality of the bodywork they did on my car. They were able to repair the car several weeks ahead of schedule.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for taking the time to share what a positive experience you had working with Frank. We're super glad to see your satisfaction and we hope you take care!

Show full review

Outstanding service

Outstanding and timely service. Very easy to work with and they seem genuinely concerned with the customers time. I would highly recommend Jay and his team to anyone.

Outstanding service

Outstanding and timely service. Very easy to work with and they seem genuinely concerned with the customers time. I would highly recommend Jay and his team to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jason, Thank you so much for taking a moment of your day to share what an outstanding experience you had overall. Thank you so much for the recommendation and we hope you have a wonderful day!

Show full review
See all 24 reviews