Mercedes-Benz of Florence

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
20 lifetime reviews.

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  • 5.0 out of 5
    May 7, 2021

    To Jay and the service department thanks for the great service that I received. It was very timely, when I arrived they were ready for me. And the shuttle... service was on point, such gentlemen.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Gloria, thank you for taking the time to share your excellent experience with Jay! We're glad to hear you're satisfied with your repairs! Please don't... hesitate to reach out in the future if you need any further auto-related assistance.

  • 5.0 out of 5
    April 29, 2021

    I've been coming here for service for 3 years now, I always leave satisfied with the service. The staff is professional and make you feel comfortable.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Angela, Thank you for your five star review. We appreciate your repeat visits and sharing your positive experience with our staff and services. Th...ank you for choosing Mercedes Benz of Florence and we look forward to seeing you again!

  • 5.0 out of 5
    February 22, 2021

    My experience with Mercedes Benz of Florence was great. I want to thank Jay and staff for their helpful expertise and knowledge. They kept me informed... during the whole process and was able to finish before the anticipated completion time. I’m very satisfied with the work that was completed, you will be seeing me in the near future. Thanks for the professionalism and great service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, thank you for taking the time to write about your experience. We are happy to hear Jay communicated thoroughly about your repair process, and we a...re glad to know you trust our expertise. We look forward to continuing to help you over the years to come. Thank you for choosing to bring your vehicle to us.

  • 5.0 out of 5
    December 29, 2020

    It’s always a delight to deal with Jasmine at MBF. Our sales person this trip was Deanna James and she was polite and helpful. Both of these ladies are... professional and got us through the entire process as quickly as they could which was appreciated

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Mike, thanks for the five-star review with Jasmine, Deanna, and our team. It was a pleasure working with you. We hope you consider us again.

  • 5.0 out of 5
    December 22, 2020

    I am pleased with the quality of the bodywork they did on my car. They were able to repair the car several weeks ahead of schedule.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to share what a positive experience you had working with Frank. We're super glad to see your satisfaction and we... hope you take care!

  • 5.0 out of 5
    December 8, 2020

    Outstanding and timely service. Very easy to work with and they seem genuinely concerned with the customers time. I would highly recommend Jay and his... team to anyone.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jason, Thank you so much for taking a moment of your day to share what an outstanding experience you had overall. Thank you so much for the recommen...dation and we hope you have a wonderful day!

  • 5.0 out of 5
    November 23, 2020

    Jay and the Service Team at Florence Mercedes in Florence, SC are awesome! Always ahead of schedule, not to mention a loaner is never a problem! I highly... recommend this service department whether you purchased your car there or not, you really need to use this service Department!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Susan, thank you for taking the time to share your awesome service experience with Jay! We're glad to hear you're satisfied with your repairs! Please ...don't hesitate to reach out in the future if you need any further auto-related assistance.

  • 5.0 out of 5
    November 10, 2020

    I've been getting my car serviced for about 2 and a half years in Florence, SC and it's the best service ever. I've only had great experiences here.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Angela, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your... recent visit. Take care!

  • 5.0 out of 5
    October 22, 2020

    Jay at the Mercedes service department was excellent. My SL500 retractable roof was not functioning properly and he got the parts ordered, arranged for... a loaner and got the job done in promised time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the great review, Rajesh! We will be sure to thank Jay for providing you with excellent service. We look forward to working with you aga...in!

  • 5.0 out of 5
    October 11, 2020

    Sandy at Critz Mercedes exhibited nothing but pure professionalism! The process went smoothly once we decided what direction to take and Sandy was very... patient with us.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are delighted to hear this! Sandy was happy to assist you with everything. Please let us know if we can be of any further assistance.

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