Elk Grove Kia

Let me save you the drive. I spent two full days negotiating numbers over the phone with salesman Adam. Two days. After all of that, his manager Mike personally instructed Adam to invite me to come to the dealership. His exact message was that they would "make it work." I trusted that. I packed up my young daughter and drove two hours to get there. The moment I arrived, manager Mike walked up to me and said — to my face, in front of my child — "I asked you not to come down here." He looked me in the eye and said the complete opposite of what actually happened. That is not a miscommunication. That is a lie. To make it worse — the car I drove four hours round trip to see was filthy. Dirty inside and out. And the AC was broken. On a $50,000 vehicle. A fifty thousand dollar car sitting on their lot with a broken air conditioner and not a single person thought to clean it before a customer drove two hours to see it. This dealership is everything wrong with the car buying experience. They are dishonest on the phone, disrespectful in person, and completely unbothered about wasting your time and your family's time. Mike is the definition of a bad manager — rude, dishonest, and cowardly enough to blame the customer for following his own invitation. I will be filing a formal complaint with Kia Motor America corporate. I encourage everyone reading this to do the same if you have had a similar experience. STAY AWAY.

Never even try this place. Horrific experience today. I spoke to their sales rep Nico for buying a new car. In afternoon, he called and gave me out of door price of $49,000. I asked him to confirm over a text. He said I can't because you are shopping at other places. I said fair deal. I will come in evening and pick it up. In the evening (same day), I called him and asked, you confirmed on the numbers? He said yes we will do it. I said confirm with your manager again because I'm starting on my 1.5 hours drive to pick the car. He calls back and suddenly his quote increased to $50,500. Same car, same MSRP, same everything. $1500 price increase when I was on my way to buy. No apologies, no nothing. If at all you want to still do business with them, good luck! My message for Nico and team, you wasted a lot of my time and emotions. I'm going to be posting these reviews on all possible forums. Your potential customers should know about your deeds.

I was a cash buyer and they did not divulge to me. Until after I purchased the vehicle that there was no key fob to a car that was advertised as keyla's entry period when I asked, they told me, oh, you can buy a fob and bring it back, and we will program it for you period they knew in advance. Period I have had to deal with a car that goes off the alarm every time I open the door for the past 2 weeks because of no key fob. I would shop elsewhere if I were you

Be careful when you buy a used vehicle from them one of the managers lied to me said the car still was under warranty which was a lie they will heavily pressure you and disable your vehicle that you drove in just to force you to buy their car just keep a close eye on them some of the salesmen are very nice but watch out for the managers

The Kia redesign is real. I was really impressed with the style and level of detail. Really love our new 2025 EV6. Tonee Lee was the best salesperson I worked with across all of the dealers at Elk Grove Auto Mall. I couldn't be happier with how engaging he made the test drive and how easy he made my lease of my brand new EV6. He gave me no pressure at all but just wanted to make sure me and my wife got the car we wanted. It was our first time buying a car in 15 years and our first look at EVs. He really gave the best introduction I could've asked for and really tried to make sure we were getting exactly what we wanted. He also made sure to take care of us with ANY issue with the car or touch ups and even greeted us at our service appointments. Go see Tonee. Love our new car - can't stop driving it!

Tommy Davis took the wheel and steered me into a great deal on my new used vehicle. I got the warranty I needed at the price I would pay. Cheers from me and my 2 daughters heading to Sacramento State and San Jose State University, in my 2019 Hyundai Sante Fe.

Juan helped me purchase a Sedona and it was a great experience. He did everything he said he would do as well as being friendly and very professional.I highly recommend Juan if you want a straight shooter no nonsense type of guy to help you. Rick

Stereotypical, unethical bad faith car salesman tactics. Had a deal completely finalized, purchase price, trade-in value set, submitted credit applications (even though we were paying cash, they insisted on it), titles, etc., etc.. At the last minute, they tried to change both the price, the value they'd agreed to on the trade-in, and the terms of the whole deal. Just really almost laughably stereotypical. Do not believe the good reviews on this place. Total lack of ethics and people who back-out after giving their word.

We purchased a new 2024 Kia at the dealership in March. We just discovered last week that the washer fluid hoses were not hooked up properly (haven't needed the wipers until now), and fluid is shooting sideways. The car also hit 5,000 miles this week, so we called to schedule our first oil change and wiper repair. We paid for 6 oil changes when we purchased the car. The Service Department said the earliest they could get us in is JANUARY (3 months). They took our money, now will not provide an oil change, and will not fix a faulty part on a nearly new car under warranty that is a safety issue. They're selling services they cannot provide within a reasonable timeframe to cars that are under warranty, and not honoring prepaid oil changes.

I am a very experienced car buyer, have worked with countless sales reps, and Alex Pernia is up there with the very best. I worked with Alex on an EV9 and had a stellar experience. We discussed details over the phone. The entire exchange was very transparent - I was upfront in giving him the numbers I was looking for, and he was honest in letting me know which levers he could pull and what was possible or not. When I met him in person on the day of my appointment, I got to see how genuine of a person he is. He didn't try to adjust the numbers we agreed on. He didn't try to upsell me on packages I didn't need. He executed the transaction honestly and efficiently. When the Finance office was taking too long to process my contract, Alex hustled to get my new car detailed, inspected, and every minor issue addressed. He did this on a day when the building's A/C wasn't working, and he was sweating but working happily to get me into my new car. I hope to buy every car from Alex.