Elk Grove Kia

Stereotypical, unethical bad faith car salesman tactics. Had a deal completely finalized, purchase price, trade-in value set, submitted credit applications (even though we were paying cash, they insisted on it), titles, etc., etc.. At the last minute, they tried to change both the price, the value they'd agreed to on the trade-in, and the terms of the whole deal. Just really almost laughably stereotypical. Do not believe the good reviews on this place. Total lack of ethics and people who back-out after giving their word.

Juan helped me purchase a Sedona and it was a great experience. He did everything he said he would do as well as being friendly and very professional.I highly recommend Juan if you want a straight shooter no nonsense type of guy to help you. Rick

We purchased a new 2024 Kia at the dealership in March. We just discovered last week that the washer fluid hoses were not hooked up properly (haven't needed the wipers until now), and fluid is shooting sideways. The car also hit 5,000 miles this week, so we called to schedule our first oil change and wiper repair. We paid for 6 oil changes when we purchased the car. The Service Department said the earliest they could get us in is JANUARY (3 months). They took our money, now will not provide an oil change, and will not fix a faulty part on a nearly new car under warranty that is a safety issue. They're selling services they cannot provide within a reasonable timeframe to cars that are under warranty, and not honoring prepaid oil changes.

I am a very experienced car buyer, have worked with countless sales reps, and Alex Pernia is up there with the very best. I worked with Alex on an EV9 and had a stellar experience. We discussed details over the phone. The entire exchange was very transparent - I was upfront in giving him the numbers I was looking for, and he was honest in letting me know which levers he could pull and what was possible or not. When I met him in person on the day of my appointment, I got to see how genuine of a person he is. He didn't try to adjust the numbers we agreed on. He didn't try to upsell me on packages I didn't need. He executed the transaction honestly and efficiently. When the Finance office was taking too long to process my contract, Alex hustled to get my new car detailed, inspected, and every minor issue addressed. He did this on a day when the building's A/C wasn't working, and he was sweating but working happily to get me into my new car. I hope to buy every car from Alex.

Watch out buying a used car here they will lie about problems with the cars . And no matter what if you decide to buy a car used or new you will pay $1200.00 extra for “Cilijet” ceramic coating. Oh and they won’t tell you that until the very end of the buying process. That is all

Inspection checklist was pencil whipped. Air conditioner makes terrible noise. They checked it as good. It certainly is not good.

ON 13TH I BOUGHT A USED CHRYSLER. RICHARD WORSTER WAS THE SALESPERSON AND M KHAN CALLING HIMSELF "M" THE FINANCE MANAGER DID THE PAPERWORK. HE WAS EXPLAINING ALL PAPERS AND WAS TELLING ME THAT "THIS IS PART OF IT" AT NO TIME DID MR M TELL ME THAT THESE WERE "OPTIONAL". HE TOLD ME THAT THESE WERE THE NEXT PART OF PAPERWORK. I WANTED TO READ BUT HE TOLD ME THAT HE IS EXPLAINING AND THAT I WILL BE GIVEN A SOFTCOPY OF ALL THE DOCUMENTS THAT I CAN READ AT MY LEASURE. WHEN I WAS GOING THROUGH THE DOCUMENTS, I SAW THAT THESE ITEMS WERE OPTIONAL AND NOT PART OF THE PACKAGE AS MR M STATED. I DO NO HAVE HIS EMAIL ADDRESS AND CONTACTED MR RICHARD WORSTER TO GIVE ME THE SAME BUT TO DATE MR RICHARD WORSTER HAS FAILED TO RESPOND. AS PER CALIFORNIA LEGISLATIVE INFORMATION, CIVIL CODE-CIV, CHAPTER 2B. AUTOMOBILE SALES FINANCE ACT [2981-2984.6], 2982.12 (B) (III) STOP AND READ: YOU CANNOT BE REQUIRED TO BUY A GAP WAIVER OR ANY OTHER OPTIONAL ADD-ON PRODUCTS OR SERVICES. IT IS OPTIONAL. NO ONE CAN MAKE YOU BUY A GAP WAIVER OR ANY OTHER OPTIONAL ADD-ON PRODUCTS OR SERVICES TO GET FINANCING, TO GET CERTAIN FINANCING TERMS, OR TO GET CERTAIN TERMS FOR THE SALE OF A VEHICLE. IT IS UNLAWFUL TO REQUIRE OR ATTEMPT TO REQUIRE THE PURCHASE OF THIS GAP WAIVER OR ANY OTHER OPTIONAL ADD-ON PRODUCTS OR SERVICES........ AT NO TIME MR M TOLD ME THAT THESE WERE OPTIONAL. HE WAS TELLING ME THROUGHOUT THAT THESE WERE PART OF THE DEAL. AS SUCH I WISH TO CANCEL A FEW OPTIONAL ITEMS. ALSO NOTE THAT I TOLD MR M THAT I WILL CHECK WITH MY BANK FOR THE APR AND GET BACK TO HIM. HE ASKED ME IF HE GETS A BETTER RATE WOULD WE GO AHEAD WITH THE DEAL, WE SAID YES. HE CAME BACK TO US AND TOLD US OUR BANK HAD HIGHER RATE AND THAT TD AUTO GAVE THE BEST DEAL. TRUSTING HIM WE WENT AHEAD. I TOLD HIM TODAY ABOUT IT AND HE SAID THAT WHEN HE ENQUIRED IT AS HIGH. WE ARE NOW ADAMANT TO CANCEL SOME OF THE OPTIONAL ITEMS. ADVICE..... STAY AWAY FROM ELK GROVE KIA

amazing service ,professionalism and friendliness in the service department. huge shoutout to Ryan from service dept. for all his help. we will recommend kia to all our friends and family.

Haley and every other person in the Service department as well as the man, I'm sorry I don't recall his name, in parts, were amazing! Every employee was awesome and I will always use Elk Grove Kia! I am close to Roseville where I originally purchased my new Kia, but I will only use Elk Grove!!!

Stay away! They took three hours to do my paperwork for a new car when there were no other customers and I have excellent credit. They stated Lo Jack was mandatory and $1,500, when their own website says it is optional and can be removed. They misspelled my name and made an appointment to come to my house, then never showed up or called. But what really got me mad was a week later they emailed me a copy of the survey they said I filled out. It said the I agreed that the gas tank was full (it wasn’t, and I pointed it out to the sales guy who didn’t care), the car was prepared (I had to peel the protective film off of everything myself), and the functions were explained to me (he tried, but he didn’t know how to work the new car). And on the survey, my signature was FORGED on to it. I NEVER signed it, or even saw it before. So in short (I could go on), they are dishonest, lazy, and forgers. It’s too bad, because I like my new car, but every time I look at it I’m reminded of how dirty they did me.